TECHNOLOGY SERVICES GROUP

Microsoft Azure Services

Microsoft Azure Solutions & Services

Our philosophy is to implement the right solution for the right customer, whether that’s a hybrid solution or migrating your entire workload to the cloud.

Whether you need one virtual machine or have complex requirements, our experts will implement the right solution for your organisation.

Features

• Cloud Adoption & Well-architected Framework
• Secure Methodology - Secure by Design
• Modernise Line of Business Systems (Rehost, Refactor, Rearchitect, Rebuild, Replace)
• Secure Modern Workplace
• Enterprise Platform
• IaaS & PaaS Solutions (Infrastructure/Platform as a Service)
• Azure Automation (Deploy, Manage, Response, Orchestrate)
• BCDR - Business Continuity and Disaster Recovery
• Architected Solutions & Managed Services
• https://azure.microsoft.com/en-gb/services/

Benefits

• Flexiblility
• Scalability - Scale on Demand
• Availability & Reliable (99.9% SLAs and above)
• Cost Efficiency
• Rapid Deployment
• Improved IT Infrastructure
• Improved Insights
• Performant
• Enhanced Security & Compliance
• Business Continuity

£950 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

627067285825796

Contact

Marketing Team
03332200777
info@tsg.com

Planning

• Planning service: Yes
• How the planning service works: Cloud Adoption Framework. Strategy & Plan:; ; • Strategy; o Define Motivations; o Create a clear business case; o Understand financial implications of cloud models; ; • Plan; o Create actionable Cloud Adoption Plan; o Review – Azure Migrate & TSG Cloud Readiness Assessment; o 5 Rs of rationalisation for Line of Business Systems (Rehost, Refactor, Rearchitect, Rebuild, Replace)
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Microsoft 365

Training

• Training service provided: Yes
• How the training service works: Training as a Service (TaaS), focuses on long term support of people development, in three phases:; ; *Phase 1: Prepare, we work together to define the objectives of the project, complete a Training Need Analysis to determine what end users need to know about using Microsoft 365.; ; *Phase 2: Delivery, we deliver the training to end users, evaluate the activities and liaise with you throughout, making any adjustments and updates needed to maintain effectiveness.; ; *Phase 3: Ongoing development (24-60 months), we work with you over the longer term, providing ongoing Training as a Service.; ; Training as a Project (TaaP), short term 'one off' activities that aim to increase; ; *Knowledge – people know more about the technology they have at their fingertips; *Confidence - to use it effectively; *Efficiency – develop ways of working, improve process; *Productivity – get more done, save time; *Collaboration – working together across applications, locations, teams; *ROI – which has a positive impact on your organisation's goals and objectives.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud Adoption Framework. Ready, Adopt, Govern & Manage:; ; • Ready; o Azure Landing Zones – Solid Foundations for Security, Compliance, Management; o Proof of Concepts and Pilots; ; • Adopt; o Design Build & Deploy workloads to Azure; ; • Govern; o Control, Compliance and Security with governance baselines; ; • Manage; o Operation baselines and continues improvement
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All solutions design and deployed by TSG are fully tested by the project team who go through a rigorous UAT process with the customer

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Microsoft Azure & Microsoft 365; ; * Email or ticketing support; * Phone support; * Web chat support; ; We offer a number of different support options depending on price.; ; Standard Support; Monday - Friday 08:00 to 18:00.; ; 24/7/365 options also available.; ; P1 – 30 minutes; P2 – 1 hour; P3 – 4 hours; P4 – 8 hours

Service scope

• Service constraints: With the exception of hybrid deployments, services are delivered remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a number of different support options depending on price.; ; Standard Support; Monday - Friday 08:00 to 18:00.; ; 24/7/365 options also available.; ; P1 – 30 minutes; P2 – 1 hour; P3 – 4 hours; P4 – 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Interface has a compliant contrast ratio: 11.3 as well as WCAG compliant features which enable the use of page readers and keyboard navigation.
• Support levels: We offer a number of different support options depending on price.; ; Standard Support; Monday - Friday 08:00 to 18:00.; ; 24/7/365 options also available.; ; P1 – 30 minutes; P2 – 1 hour; P3 – 4 hours; P4 – 8 hours

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 22/07/2021
• What the ISO/IEC 27001 doesn’t cover: Anything other than the provision of IT services and solutions including network design, installation, the supply of business management software such as CRM, accounting, payroll, and associated support. Statement of applicability v1.1 dated 27/05/2021.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TSG are actively working to reduce their own Carbon output and evolving services and practices to support our customers on this journey as well.

Pricing

• Price: £950 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.