Automation Playbook Services - Security Orchestration Automation & Response (XSOAR)
Customers are able to integrate with their existing security tools and develop security automated workflows and playbooks. With access to a team of experts who can develop automation playbooks for specific requirements. The service can be purchased as a standalone service or fully managed.
Features
- Integration with existing Security Tooling Technology
- Fully Customised Playbooks/Workflows
- Workflow/Playbook Planning and Consultancy
- Configuration/Development services
- Support services
- Software/Firmware upgrades
- Knowledge Transfer
- Design and project assistance
Benefits
- Automations tailored to customers' specific security objectives
- Improved Customer's SOC Team efficiency
- Leverage the investment in the existing security technology
- Leverage the expertise and resources of a dedicated team
- Enhance cyber security capabilities and improve overall security posture
- Augment customer's SOC workflows
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
6 2 7 1 1 4 3 3 0 4 4 6 3 9 6
Contact
KHIPU NETWORKS LIMITED
Sales Team
Telephone: 0345 272 0900
Email: sales@khipu-networks.com
About your service
- Service categories
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Cloud Support Services
Security Services
- Security incident management
- Other
Service scope
- Service constraints
- The service is available remotely. On-prem support is available at additional cost.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
KHIPU offers support packages with SLAs for 24x7x365 or business hours (08:00–18:00). Response times depend on incident priority, agreed with customer:
P1 – Urgent: Critical outages or major incidents requiring immediate attention - response within 1 hour.
P2 – High: Significant issues affecting important functionality but do not completely halt operations - response within 2 hours.
P3 – Medium: Moderate impact, such as warnings or non-critical alerts - response within 4 hours.
P4 – Low: Minor issues, or informational requests that have little to no operational impact - response within 4 hours.
Cases are logged and automatically confirmed by email. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
KHIPU is committed to delivering exceptional technical and after-sales support throughout and beyond project implementation. We provide maintenance and support for all supplied solutions, ensuring equipment is serviced to the agreed level of cover. Our support services include:
• Maintain Services: Break-fix support with 1st, 2nd and 3rd line troubleshooting for all KHIPU delivered solutions. KHIPU holds top-level certifications and works directly with manufacturers as required.
• Monitor Services: Proactive monitoring, alerting and analysis.
• Fully Managed Service: Complete responsibility for device management.
• Co-Managed Service: Shared responsibility for device management.
• SOC Service: Comprehensive detection and response to protect critical infrastructure from cyber threats.
All services are available 24x7x365 or during business hours (08:00–18:00) and include support via telephone, email, secure portal and remote access.
Every customer is assigned a Technical Account Manager to ensure SLAs are met and support requirements are fulfilled. Customer references are available on request to demonstrate our proven track record.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,000.00 | £2,000.00 |
| Network architect | £1,100.00 | £2,200.00 |
| Lead network architect | £1,250.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,000.00 | £2,000.00 |
| Lead security architect | £1,100.00 | £2,200.00 |
| Principal security architect | £1,250.00 | £2,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- Tuesday 6 May 2025
- What the ISO/IEC 27001 doesn’t cover
- Not applicable, all business areas and operational offices are in scope of the certificate.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- LRQA
- ISO 9001 accreditation date
- Tuesday 6 May 2025
- What the ISO 9001 doesn’t cover
- Not applicable, all business areas and operational offices are in scope of the certificate.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- De598042-4dcc-442e-abff-8c64f3d32edb
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Fa457bce-7b40-4650-a92d-0f1919abfd7a
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Plans for positive actions with community groups.
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-