NUFFIELD TECHNOLOGIES LTD.
Managed Android Enterprise Mobility Management Service
Managed, cloud-based Android Enterprise mobility management for rugged device estates. Nuffield Technologies delivers secure EMM configuration, tested Android OS & OEM patching, proactive lifecycle management, and responsive operational support to ensure availability, security, and service continuity for business-critical mobile operations across logistics, field service, healthcare, emergency services, and transport environments.
Features
- Managed Android Enterprise EMM configuration and ongoing operational management
- Security-first Android device lifecycle and patch management
- Tested Android OS and OEM update validation
- Staged rollout and controlled Android update deployment
- Service desk for operational Android device support
- Device compliance, health, and availability monitoring via managed EMM tooling
- Incident logging, tracking, and resolution management
- Optional Android Assurance testing for business-critical mobile estates
- Secure device enrolment, configuration, and decommissioning
- Vendor coordination for repairs, replacements, and escalations
Benefits
- Reduces risk of disruption from faulty Android updates
- Improves availability of frontline and operational mobile devices
- Maintains security compliance across Android device estates
- Enables confident, timely deployment of security patches
- Minimises downtime through proactive monitoring and support
- Reduces operational burden on internal IT teams
- Improves reliability of business-critical mobile workflows
- Provides predictable support for complex rugged Android estates
- Extends device lifespan through controlled lifecycle management
- Delivers a single accountable partner for Android mobility
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
6 2 7 1 5 5 9 2 1 2 5 5 6 0 6
Contact
NUFFIELD TECHNOLOGIES LTD.
Helen Craig
Telephone: 01202122670
Email: info@nuffieldtechnologies.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
-
The service is primarily delivered remotely using cloud-based EMM tooling. As a cloud-delivered service, physical repairs, replacements, and any on-site activities are coordinated through approved hardware vendors or third-party repair partners and are not delivered directly by Nuffield Technologies. Hardware supply, warranties, and OEM support contracts are excluded and remain the responsibility of the customer.
Service effectiveness depends on the use of supported Android Enterprise devices, manufacturer security and OS patch availability. Manufacturer release schedules are outside the direct control of Nuffield Technologies.
On-site support can be arranged separately where required, subject to scope and agreement.
User support
- Email or online ticketing support
- Yes
- Support response times
- Support requests are acknowledged within one business hour during UK business hours, Monday to Friday, excluding public holidays. Incidents are prioritised based on severity and operational impact, with clear updates provided throughout resolution. Response and resolution targets are defined in the service agreement. Support outside UK business hours is not provided unless separately agreed.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support is provided across multiple levels aligned to incident severity and technical complexity.
Initial incident logging, triage and user support is provided via the service desk, which acts as the first point of contact for operational issues, service requests and user-reported incidents. Incidents are logged, categorised and prioritised based on impact and urgency, with progress updates provided throughout resolution.
More complex incidents, including security-related issues, Android OS behaviour, OEM firmware concerns or service-wide degradation, are escalated to specialist engineers responsible for managed EMM operations, security patching and device lifecycle management within the scope of the service. These engineers carry out deeper technical investigation, risk assessment and controlled remediation activities.
Where incidents relate to hardware faults, manufacturer-controlled components or warranty-supported devices, escalation is coordinated with approved OEMs and authorised repair partners on the customer’s behalf.
Support delivery reflects the service principles of controlled change, security-first operation and operational continuity, with planned changes, patching activities and escalations subject to defined governance, testing and customer approval to minimise disruption to business-critical mobile operations.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate business architect | £875.00 | |
| Business architect | £1,100.00 | |
| Lead business architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £875.00 | |
| Senior data architect | £1,100.00 | |
| Chief data architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £875.00 | |
| Solution architect | £1,100.00 | |
| Senior solution architect | £1,100.00 | |
| Lead solution architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £875.00 | |
| Technical architect | £1,100.00 | |
| Senior technical architect | £1,100.00 | |
| Lead technical architect | £1,250.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,250.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,050.00 | |
| Lead machine learning engineer | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £400.00 | |
| Application operations engineer | £575.00 | |
| Senior application operations engineer | £675.00 | |
| Lead application operations engineer | £875.00 | |
| Principal application operations engineer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £400.00 | |
| Change and release analyst | £575.00 | |
| Change and release manager | £675.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £400.00 | |
| Senior service desk analyst | £575.00 | |
| Service desk manager | £675.00 | |
| Head of service desk | £875.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £525.00 | |
| Business analyst | £700.00 | |
| Senior business analyst | £875.00 | |
| Lead business analyst | £1,100.00 | |
| Head of business analysis | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £700.00 | |
| Delivery manager | £875.00 | |
| Senior delivery manager | £1,100.00 | |
| Head of (Agile) delivery management | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £525.00 | |
| Product manager | £700.00 | |
| Senior product manager | £875.00 | |
| Lead product manager | £1,100.00 | |
| Head of product | £1,250.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £375.00 | |
| QAT analyst | £550.00 | |
| Senior QAT analyst | £800.00 | |
| Lead QAT analyst | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £375.00 | |
| Test engineer | £550.00 | |
| Senior test engineer | £800.00 | |
| Lead test engineer | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £950.00 | |
| Head of test | £1,100.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £600.00 | |
| DevOps engineer | £750.00 | |
| Senior DevOps engineer | £750.00 | |
| Senior DevOps engineer - management | £750.00 | |
| Lead DevOps engineer | £975.00 | |
| Lead DevOps engineer - management | £975.00 | |
| Principal DevOps engineer | £1,100.00 | |
| Principal DevOps engineer - management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior frontend developer | £600.00 | |
| Frontend developer | £750.00 | |
| Senior frontend developer | £975.00 | |
| Lead frontend developer | £1,100.00 | |
| Head of frontend development | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £600.00 | |
| Developer | £750.00 | |
| Senior developer | £975.00 | |
| Senior developer - management | £975.00 | |
| Lead developer | £1,100.00 | |
| Lead developer - management | £1,100.00 | |
| Principal developer | £1,250.00 | |
| Principal developer - management | £1,250.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £775.00 | |
| Lead technical writer | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 473cda3a-1716-494e-9ae7-dffe869e7f7f
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001 (awaiting external audit May 2026)
- ISO 27001 (awaiting external audit May 2026)
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@nuffieldtechnologies.com.
Tell them what format you need. It will help if you say what assistive technology you use.