Fincore Limited

Finworks - Onboarding, Implementation, Integration & Support Services

Finworks’ expert consultants and support team can provide accelerated on-boarding, business analysis, configuration, data and service migration, integration, helpdesk, training and support services in relation to Finworks’ case management, workflow, data management and Big Data cloud services. We have a strong track record in delivering for the public sector.

Features

• Support, helpdesk and user management of Finworks cloud services
• Service deployment and accelerated onboarding to Finworks cloud services
• Configuration of workflows, business rules, dashboards, data feeds and reports
• Business analysis in relation to Finworks cloud services
• Transition management to/from Finworks cloud services
• Data migration to/from Finworks cloud services
• Integration of Finworks cloud services to third party systems
• Integration of Finworks cloud services to in-house/legacy systems
• Information management and digital continuity for Finworks cloud services
• Other SIAM integration and management services for Finworks cloud services

Benefits

• Depth of experience in workflow, case management, business process management
• Depth of experience in data and Big Data solutions
• Fast time to market
• Experience in rapid alpha/beta deliveries
• Strong track record of delivery within the public sector
• Proven tools and techniques to support delivery
• Support and helpdesk services tailored to individual requirements
• Security cleared team for government work

£690 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

627351124436666

Contact

Brian Diboll
+44 (0)207 397 0620
government@fincore.com

Planning

• Planning service: Yes
• How the planning service works: We provide specialist planning, business analysis and project management services for workflow, business process management and data management projects.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Any workflow project or service
  • Any business process management project or service
  • Any big data project or service
  • Any data management project or service

Training

• Training service provided: Yes
• How the training service works: We can provide any training needed in connection with our services on a flexible basis. Please see our Service Definition document for further details.
• Training is tied to specific services: Yes
• Services the training service works with: Any Finworks cloud software services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can provide configuration and data migration services to support full service transfer to our cloud software service (and also software development, if needed, through the DOS framework). Our implementation services include the configuration (or development, if needed, under the DOS framework) of integrations to other customer and third party systems (whether API-based or legacy interfaces). Our cloud software service has extensive SOAP and RESTful APIs to support straightforward integration to other systems.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Any Finworks provided cloud services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a full range of automated and manual testing, and support of customer user acceptance testing, in relation to our own cloud software services, and can also provide performance testing of our own services.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for: (i) all Finworks services; (ii) any third party public or private cloud, or on premise, hosting used in the delivery of Finworks services; (iii) any integrations from the Finworks services to other customer or third party systems; and (iv) any other third party services provided by Finworks in association with our services (e.g. cloud e-mail service providers). Please see our G-Cloud Service Definitions for each of our cloud services for further details.

Service scope

• Service constraints: Please see our G-Cloud cloud service Service Definition documents for fuller details of our services.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The Service is provided in accordance with an agreed SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tests were done on standard browsers.
• Support levels: We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements. Support is provided by an expert team, and we have a reputation for building systems that in any case are easy to use and require little support. Please see our Service Definition and Pricing documents for further details of our support arrangements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cloud hosting services; not tied to any specific provider

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Ltd
• ISO/IEC 27001 accreditation date: 19/11/2021
• What the ISO/IEC 27001 doesn’t cover: All Fincore's activities are covered, including all activities under our Finworks trading name.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Workflow software and data management software serve as powerful tools in the fight against climate change by facilitating effective stewardship of the environment. Through a range of activities, these software solutions enable organisations to deliver additional environmental benefits in the performance of contracts, while also influencing stakeholders to support environmental protection and improvement.; ; One significant impact of workflow and data management software is their ability to streamline processes and optimise resource utilisation, thereby reducing carbon emissions and other harmful environmental impacts associated with business operations. By automating tasks, minimising waste, and optimising energy usage, organisations can lower their carbon footprint and work towards achieving net-zero greenhouse gas emissions in the performance of their contracts.; ; Moreover, these software solutions enable organisations to track and monitor environmental performance metrics, such as energy consumption, waste generation, and carbon emissions, in real-time. By centralising and analysing data, organisations can identify areas for improvement and implement targeted initiatives to enhance environmental stewardship throughout their operations. This data-driven approach helps organisations to set and achieve ambitious sustainability goals, while also fostering transparency and accountability in their environmental practices.; ; Furthermore, workflow and data management software play a crucial role in influencing staff, suppliers, customers, and communities to support environmental protection and improvement. Through the delivery of contracts, organisations can leverage these software solutions to communicate their commitment to sustainability and engage stakeholders in collaborative efforts to mitigate climate change. By providing stakeholders with access to information and resources related to environmental best practices, organisations can inspire positive behaviour change and foster a culture of environmental responsibility across their networks.

  Covid-19 recovery

  In the wake of the COVID-19 pandemic, the integration of workflow and data management software has emerged as a crucial asset in aiding local communities, organisations, and businesses to manage and recover from the profound impacts of the crisis. These software solutions play a pivotal role in facilitating the adaptation of new operational paradigms necessitated by the pandemic while concurrently fostering social value and supporting the broader recovery effort.; ; One of the primary contributions of workflow software lies in its ability to streamline processes and enhance operational efficiency, thereby enabling local communities to navigate the complexities of the pandemic more effectively. By automating tasks, coordinating resources, and optimising workflows, this software empowers organisations to deliver essential services with greater agility and responsiveness, ultimately bolstering community resilience and well-being.; ; Furthermore, data management software serves as a critical tool in harnessing the power of data to inform decision-making and resource allocation in the context of COVID-19 recovery. By centralising and analysing disparate data sources, these platforms provide valuable insights into evolving community needs, emerging trends, and effective intervention strategies, enabling stakeholders to allocate resources more strategically and mitigate the socioeconomic impacts of the pandemic more comprehensively.; ; Finworks software solutions aid in the adoption of new work modalities, such as remote working and social distancing measures, which are essential for ensuring workplace safety and continuity. By enabling seamless collaboration, communication, and task management across distributed teams, these technologies empower organisations to adapt to the evolving dynamics of the pandemic while safeguarding the health and well-being of their workforce.; ; Additionally, by promoting sustainable travel solutions and reducing the need for physical presence in traditional workplace settings, these software solutions contribute to the mitigation of environmental impacts associated with commuting and office-based work, thereby advancing broader sustainability objectives in tandem with the COVID-19 recovery effort.

  Tackling economic inequality

  The integration of workflow and data management software holds immense potential for tackling social inequality by fostering the creation of new businesses, jobs, and skills while simultaneously enhancing supply chain resilience and capacity. ; ; Firstly, workflow software enables the optimisation of operational processes, thereby creating employment and training opportunities for individuals, particularly those in industries facing skills shortages or within high-growth sectors. By automating routine tasks and facilitating resource allocation, this software empowers businesses to expand their workforce and upskill employees, thereby narrowing the skills gap and fostering social mobility.; ; Moreover, data management software plays a pivotal role in supporting innovation and disruptive technologies throughout the supply chain, thereby enabling businesses to deliver lower-cost and higher-quality goods and services. By centralising and analysing data, organisations can identify emerging opportunities, thereby fostering the development of scalable and future-proofed methods to modernise delivery and increase productivity.; ; Furthermore, the promotion of collaboration and responsible practices throughout the supply chain is facilitated by workflow and data management software, thereby fostering a diverse and inclusive business ecosystem. By supporting new businesses, entrepreneurs, start-ups, SMEs, VCSEs, and mutuals, these technologies contribute to the creation of a more resilient and equitable supply chain, while also mitigating cyber security risks and ensuring the integrity of operations.; ; Additionally, the influence of staff, suppliers, customers, and communities through the delivery of contracts serves to strengthen resilience and capacity within the supply chain. By fostering transparency, accountability, and ethical practices, organisations can enhance trust and cooperation among stakeholders, thereby creating a more robust and sustainable business environment.; ; By fostering innovation, collaboration, and responsible practices throughout the supply chain, workflow and data management software empower businesses to create meaningful opportunities for employment, skills development, and socio-economic advancement, thereby laying the groundwork for a more equitable and prosperous future.

  Equal opportunity

  Workflow software and data management software play a crucial role in promoting social value by addressing workforce inequality and fostering equal opportunities for all individuals, including those from disadvantaged or minority groups. These software solutions empower organisations to implement activities that support in-work progression, enabling individuals to acquire new skills relevant to their contracts and move into higher-paid positions.; ; One way in which workflow and data management software contribute to equal opportunity is by facilitating personalised skill development programs tailored to the specific needs and capabilities of employees. Through data analysis and workforce optimisation tools, organisations can identify skill gaps and areas for improvement among their workforce. By leveraging workflow software, they can design customised training modules and learning pathways that enable individuals, including those from marginalised backgrounds, to acquire the skills necessary for advancement within the organisation.; ; Moreover, data management software enables organisations to track and monitor the progress of employees as they undergo skill development programs. By analysing performance metrics and feedback data, organisations can assess the effectiveness of their training initiatives and make data-driven adjustments to ensure equitable access to learning opportunities. This approach helps to mitigate biases and systemic barriers that may hinder the advancement of individuals from disadvantaged or underrepresented groups, thereby promoting equal opportunity and workforce equality.; ; Overall, the integration of workflow and data management software enables organisations to implement targeted initiatives that promote equal opportunity and address workforce inequality. By facilitating in-work progression and skill development for individuals from disadvantaged or minority groups, these software solutions contribute to a more inclusive and equitable workplace, where all employees have the opportunity to thrive and advance in their careers.

  Wellbeing

  Workflow software and data management software have a significant impact on social value by improving health and mental well-being in the contract workforce and fostering community integration.; ; Firstly, these software solutions enable organisations to demonstrate action in supporting the health and well-being, encompassing both physical and mental health, of their contract workforce. By leveraging workflow software, organisations can implement initiatives such as flexible scheduling, remote work options, and access to wellness programs. Data management software facilitates the tracking of health-related metrics and the analysis of trends, allowing organisations to identify areas for improvement and tailor interventions to meet the specific needs of their workforce. This proactive approach not only enhances the physical and mental well-being of employees but also fosters a supportive and inclusive work environment.; ; Furthermore, workflow and data management software play a crucial role in influencing staff, suppliers, customers, and communities to support health and well-being initiatives. Through the delivery of contracts, organisations can leverage these software solutions to promote health-conscious practices and encourage stakeholders to prioritise their physical and mental well-being. By providing access to resources, information, and support networks, organisations can empower individuals to take proactive steps towards improving their health and well-being, thereby creating a positive ripple effect throughout the community.; ; Additionally, these software solutions contribute to social value by improving community integration through collaboration with users and communities in the co-design and delivery of contracts. By engaging stakeholders in the decision-making process and soliciting feedback on service delivery, organisations can foster a sense of ownership and belonging within the community. Moreover, by influencing staff, suppliers, customers, and communities to support strong, integrated communities, organisations can build trust, resilience, and social cohesion, ultimately contributing to the overall well-being and prosperity of society.

Pricing

• Price: £690 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@fincore.com. Tell them what format you need. It will help if you say what assistive technology you use.