TAUGHT BY HUMANS LTD

Taught by Humans Platform

Taught by Humans Platform is a cloud-based service for AI and data capability. It provides personalised learning (AI or otherwise), practical AI tools and secure hosting for organisational knowledge. Teams can build chatbots over their own content for safe, fast answers. Delivered as a subscription with optional onboarding and support.

Features

• Personalised AI and data learning paths for every user.
• Secure hosting for organisational knowledge and learning content.
• Chatbots built over uploaded documents for safe, fast answers.
• Practical AI workflow templates and prompt libraries for teams.
• Generative tools for creating content and structured learning materials.
• Role-based recommendations aligned to user tasks and skill levels.
• Team dashboards showing progress, usage and capability data.
• Browser-based access with no installation or device management needed.
• Integrated search across organisational resources and platform content.
• Optional onboarding, reviews and support for teams and administrators.

Benefits

• Build AI and data confidence quickly across diverse user groups.
• Give staff fast answers using secure chat over organisational content.
• Improve daily work with practical AI tools and templates.
• Reduce training time through adaptive, personalised learning paths.
• Enable consistent, safe AI use aligned with organisational policy.
• Support teams creating learning content with AI-assisted tools.
• Strengthen organisational knowledge by centralising resources securely.
• Track capability growth through clear dashboards and team insights.
• Simplify onboarding and ongoing learning with one unified platform.
• Deliver scalable AI capability without additional infrastructure.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at laura@taughtbyhumans.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

627597359043912

Contact

Laura Gemmell
07845274898
laura@taughtbyhumans.com

About the service

• Service categories:
  • Application Development and Deployment
    • AI platforms
      • AI life cycle
        • Trustworthy AI Software
      • AI software services
        • Conversational AI Software Services
        • Generative AI Software Services
        • Document AI Software Services
        • Personalize AI Software Services
      • Search and knowledge discovery
        • Search and knowledge discovery
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service requires a modern browser, stable internet connection and a valid email address for account creation. Planned maintenance may occur outside core business hours with advance notice. AI responses depend on the quality of uploaded content. High-volume uploads may be queued during busy periods.
• System requirements:
  • Modern web browser such as Chrome, Edge, Safari or Firefox.
  • Stable internet connection suitable for cloud-based applications.
  • Valid email address for creating and managing user accounts.
  • Device capable of running a modern browser with JavaScript enabled.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to email support requests within one working day, Monday to Friday. Queries received outside working hours or at weekends are handled on the next working day. Response times may be faster during standard operating hours. Priority issues are reviewed as soon as possible within these limits.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We provide standard support to all customers by email. Standard support includes help with account access, user management, uploads, configuration and general platform use. Email support is available Monday to Friday during working hours at no extra cost.; ; Enhanced support is available as an add-on. This includes onboarding sessions for administrators, periodic reviews and support with content setup. Pricing for enhanced support is agreed per organisation based on team size and requirements.; ; For larger contracts, an account manager can be provided to support ongoing adoption and engagement. This is included only for contracts above an agreed threshold. We do not provide a dedicated cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a simple onboarding process to help users begin using the service. Administrators receive guidance on uploading content, creating collections and managing users. Online documentation and short walkthrough videos are available for all core features. We offer optional onboarding sessions for teams or administrators, delivered remotely, to help configure pathways or set up organisational knowledge. Users can access the platform immediately through a browser without installation.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided in HTML with clear structure, readable text and responsive layouts. It works with browser zoom, keyboard navigation and standard screen readers. Content is written in plain language and avoids complex interactions. Documentation has passed Lighthouse accessibility checks, and feedback from a Ministry of Justice pilot informed improvements. Formal WCAG auditing has not yet been completed.
• End-of-contract data extraction: Administrators can export their organisational content and user data before the contract ends. Content uploaded to the platform can be downloaded manually from the admin dashboard. Learning records and user lists can be exported on request in common formats. We provide guidance during the offboarding period to help ensure all required data is retrieved. No data is retained after the agreed retention period.
• End-of-contract process: We notify the buyer before the contract end date and provide guidance on exporting data. Administrators can download their content and user information during the offboarding period at no extra cost. After the contract ends, accounts are closed and data is deleted following our retention policy.; ; Optional support for large exports, restructuring content or preparing data for migration can be provided at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service uses a responsive layout. Content is shown in columns rather than rows, with larger text and simplified navigation. All core features are available on mobile, though some complex layouts are adjusted for smaller screens. No functionality is removed.
• Service interface: Yes
• Description of service interface: The service interface is a browser-based dashboard with clear navigation and responsive layouts. Users can access personalised learning, organisational knowledge, AI tools and chat features from a simple menu. Administrators can manage users, upload content and view team insights. The interface is designed to be intuitive, with consistent layouts and minimal configuration required.
• Accessibility standards: None or don’t know
• Description of accessibility: The service uses clear layouts, readable text and responsive design to support accessibility. It passes Lighthouse accessibility checks and works with standard browser zoom and keyboard navigation. Content adapts for mobile, and interfaces avoid complex interactions. During a Ministry of Justice pilot, users with assistive needs tested key journeys and provided feedback that informed improvements. Some advanced WCAG 2.2 requirements have not yet been formally audited.
• Accessibility testing: The platform was tested as part of a Ministry of Justice pilot, including use with screen readers and keyboard-only navigation. Feedback from users with accessibility needs informed adjustments to layout, contrast and navigation flow. We have not yet completed a formal WCAG audit but continue to improve accessibility based on user testing and feedback.
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the platform to match their organisation’s needs. Administrators can upload their own learning content, documents and knowledge resources, and create structured collections for different teams. They can configure which modules are available, set role-based learning pathways, and organise groups or permissions for staff.; ; Branding options include adding organisational colours, logos and naming conventions where required. Administrators can customise the look and feel of collections, adjust navigation labels and highlight priority resources or pathways.; ; All customisation is completed through the admin dashboard without technical skills or developer input. Larger organisations can apply broader configuration to support different sites or teams.

Scaling

• Independence of resources: The service is hosted on scalable cloud infrastructure, so individual users are not affected by other organisations’ demand. Capacity scales automatically to handle increased traffic, and performance is monitored to maintain stable response times. Resource use is isolated at the application level, and routine load testing ensures consistent availability during peak periods.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage metrics for administrators, including user activity, learning progress, content views, and engagement with organisational knowledge and chatbot features. Team-level insights show adoption and completion patterns across groups. Administrators can monitor logins, active users, and use of key tools to understand capability growth and platform uptake. Additional reports can be provided on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Administrators can download their uploaded content directly from the platform. User lists, learning records and other data can be exported on request. Exports are provided in common, portable formats. We guide administrators through the process during offboarding to ensure all required data is collected.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to provide high availability and monitor the service continuously. The platform is hosted on scalable cloud infrastructure with an expected availability of 99.5% over a monthly period. Planned maintenance is scheduled outside core hours wherever possible. Availability may be affected by upstream sub-processors such as Cloudflare or hosting providers. If availability falls below this level, we work with the buyer to agree appropriate service credits or adjustments.
• Approach to resilience: The service is hosted on scalable cloud infrastructure with built-in redundancy. Our hosting providers distribute workloads across multiple availability zones to reduce the impact of local failures. Traffic is routed through a global edge network, providing automatic failover and maintaining performance during regional disruptions. Data storage uses replicated infrastructure within the hosting region. We monitor core components and rely on managed services with established resilience measures. More detailed information on our resilience approach is available on request.
• Outage reporting: We notify affected customers by email if there is a service outage or significant disruption. Updates are provided during the incident and when the service is restored. We do not currently provide a public status dashboard or outage API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management and administration interfaces is restricted to authorised staff accounts. Administrator privileges are limited to nominated users and controlled through role-based access. All admin access requires authentication and is monitored through activity logs.; ; Support channels are limited to verified customer contacts, and we do not provide anonymous access to support. Sensitive information is only shared with authorised representatives of the buyer. Administrative actions in support processes are logged and reviewed as part of our security procedures.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We follow documented information security policies covering access control, data handling, incident response, secure development and change management. Policies are reviewed annually and updated as needed. We comply with the controls required for Cyber Essentials certification. Responsibilities for security are assigned to the named security lead, who oversees implementation and monitors compliance. Access to systems is restricted based on role and regularly reviewed. Staff follow secure working practices, including multi-factor authentication and least-privilege access. Security issues or incidents are reported to the security lead and handled using our incident response process.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use version-controlled repositories to track the configuration and development of all service components. Changes follow a defined process that includes code review, automated checks and testing before deployment. Configuration changes are logged and documented through our development workflow.; ; All changes are assessed for potential security impact, including dependency updates, feature changes and infrastructure adjustments. Security-relevant changes are reviewed by the security lead before release. Deployments are monitored, and we can roll back changes quickly if issues are identified. Components are reviewed regularly to ensure they remain up to date and supported.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor vulnerabilities using automated dependency scanning, security alerts from our development tools and notifications from suppliers such as Vercel, Supabase and Cloudflare. Potential threats are assessed for impact and prioritised based on severity and relevance to the service.; ; High-severity issues are patched as soon as practicable, typically within days. Routine updates and lower-risk patches are deployed as part of our regular development cycle. We track security information from trusted sources, including supplier advisories, common vulnerability feeds and community security channels. Penetration testing also supports the identification of issues.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use logging and alerting from our hosting providers (including Vercel, Supabase and Cloudflare) to identify unusual activity or potential compromises. Application logs, authentication events and error patterns are monitored for anomalies that may indicate a security issue.; ; When a potential compromise is identified, the security lead reviews the alert, assesses impact and takes appropriate action, such as isolating affected components, revoking credentials or deploying a fix. High-severity incidents are investigated immediately. Lower-risk issues are reviewed within working hours. We follow our incident response process to document actions and notify affected customers where required.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We have pre-defined processes for common incidents, including security alerts, service disruption and data issues. Incidents are logged, assessed for severity and handled by the security lead. Users can report incidents by email, and urgent issues are reviewed immediately during working hours.; ; We investigate the cause, record actions taken and keep affected customers informed. Incident reports are provided to buyers on request and include a summary of the issue, impact, resolution and any follow-up measures.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free version is available with access to selected AI and data learning content and limited AI tool use. Organisational features, content hosting and admin controls are not included. The trial lasts 7 days, extendable to 30 days on request.
• Link to free trial: https://platform.taughtbyhumans.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 8%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 40c6737d-8150-431e-99b9-206be350c5f6
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at laura@taughtbyhumans.com. Tell them what format you need. It will help if you say what assistive technology you use.