Softcat Limited

Forcepoint Insider Threat (FIT)

Forcepoint Insider Threat (FIT) has been identifying and stopping threats for government and Fortune 100 customers for over 15 years. With more than 1 million endpoints deployed, FIT is a proven solution that protects some of the world’s most sensitive organizations. FIT gives you unrivalled visibility into computer users’ activities.

Features

• Managed endpoint Deployments.

Benefits

• Policy-Based Collection

£60.93 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

628180980667221

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Software is EAR99. Cannot be sold/used in certain sanctioned countries.
• System requirements:
  • System size and specs requirements
  • Agents requirements
  • Please contact

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Forcepoint offers a range of support and SLA options.; https://support.forcepoint.com/TechnicalSupportPrograms
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Forcepoint has three different support tiers, the second and third tiers allow for the provision of Customer Advocates and Technical Account Managers.; Please see support matrix for our different support programs. https://www.forcepoint.com/support/forcepoint-technical-support.; The cost of each tier is unique to each customer, please work with your desired partner on pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers will use Forcepoint Professional Services for implementation of the FIT software in their environment.; Customers have access to our online knowledge base and forums. ; Assistance with configuration and knowledge transfer through professional services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or then imported into a thrid party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
• End-of-contract process: Available on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Available on request

Scaling

• Independence of resources: Available on request

Analytics

• Service usage metrics: Yes
• Metrics types: Available on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Forcepoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Available upon request
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or then imported into a thrid party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF, XLS, DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF, XLS, DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: HTTPS
• Data protection within supplier network: Other
• Other protection within supplier network: Available on request

Availability and resilience

• Guaranteed availability: SLA detail availble upon request
• Approach to resilience: Please contact a representative for details.
• Outage reporting: Available on request (not public)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request (not public)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 2021
• What the ISO/IEC 27001 doesn’t cover: https://www.forcepoint.com/sites/default/files/resources/files/datasheet_iso27001_certification_en.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2022
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: https://cloudsecurityalliance.org/star/registry/forcepoint-cloud-limited
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018 and SOC 2 type II
• Information security policies and processes: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Information available upon request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Information available upon request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Information available upon request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Information available upon request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Forcepoint supports Corporate Social Responsibility (CSR) and Environmental, Social and Governance (ESG) initiatives through a variety of measures, policies and procedures supported by leaders and teams with appropriate subject matter expertise. As an information technology company without traditional manufacturing operations or real estate ownership supporting product development/services, our focus on “environment” is associated with sustainability initiatives.; Forcepoint implements reasonable steps to maximize office environment energy efficiency through flexible work arrangements. A large portion of employees are classified as “remote” workers (work from home fulltime) or flex workers (two-days maximum in office per week). This initiative is permanent and will not change once COVID-19 restrictions are removed. Since 2020, Forcepoint seeks to minimize commercial office space footprint. Forcepoint remains steadfast in supporting environmental sustainability through environmentally responsible programs: e-wastes, recyclables and decreasing energy consumption.; Measures and documents in place to support ESG concepts include, but are not limited to:; •Hired fulltime Environmental, Health & Safety (EHS), Principal under the Global Real Estate & Facilities (GRE&F) organization in 2020.; •Flexible work arrangements reduce carbon footprint via decreased transportation emissions and impact on environmental resources required to support commercial office spaces. (HR policy: employee work environment guidelines as core component of Forcepoint’s standard work model supporting sustainable, effective work environment.).; • Office lighting systems sensors designed to automatically shut off overhead lighting based on lack of motion.; • Recycle waste bins throughout offices. Company programs include recycling measures: paper (e.g., shred bins), cardboard, cans, bottles, electrical waste, light bulbs, and batteries.; • Shared multifunctional printer stations reducing paper consumption.; • Custodial services utilizing sustainable cleaning solutions.; • IT e-waste initiatives: partner pick-up, destruction and certification.; • IT “Bring Your Own Device Policy” decreases company-issued IT devices and e-waste.; • Reducing IT footprints moving from onsite data centers/server rooms to cloud and co-location model.
• Covid-19 recovery:

  Covid-19 recovery

  Forcepoint implemented Site Incident Support Teams (“SIST”) for each major site. The SIST includes a designated site leader along with representatives from Facilities, Human Resources and IT and will be responsible for facilitating local response to any crisis situation, including COVID-19. As we begin office reopening efforts, the SIST will lead site-level efforts, including ensuring overall governance in line with local requirements.
• Tackling economic inequality:

  Tackling economic inequality

  Social purpose, including a focus on economic inequality is very important to Forcepoint. Forcepoint has a formal Diversity & Inclusion program which focuses on providing employment opportunities, improving education and training, an Allyship program, Annual D&I Forum, among other activities. We also focus on Supplier Diversity and manage cybersecurity risk.
• Equal opportunity:

  Equal opportunity

  • Director, Inclusion & Diversity under the CHRO.; • “Human Centric” Corporate Value north star for Inclusion & Diversity work. Human Centric = We are committed to a human-centric culture and ecosystem that fosters inclusivity, diversity of thought, mutual respect and dignity – in all aspects of our lives. This is who we are.; • Inclusion Ally Program, cohort of 40 Forcepoint professionals (across function, domain, geography) nominated by leadership for the 6-month training. An ally stands up for others and proactively builds inclusion in workplace. Allies magnify voices of marginalized and underrepresented groups. Forcepointers globally can request an Allyship session from Inclusion & Diversity homepage to find Ally with whom to have a safe-space conversation.; • Inclusive Behaviors and Practices Program (Pilot)- 12 month leader-level program promoting inclusive leadership and inclusion on teams. Identify Inclusive behaviors and apply these behaviors to everyday work situations. Key elements: Inclusive behaviors content, Inclusion observations, leader score card to chart progress overtime. ; • Global Inclusion & Diversity Council A 25+ member Council to help govern and drive consistent Inclusion and Diversity strategy, actions and goals. Each member has been assigned to one of four Road Map pillars: Leadership Engagement, Employee Experience, Learning & Development and Talent Acquisition.; • Global gender pronouns use initiative. Forcepoint-branded signature template highlighting “optional” gender pronoun use. A step that signals to employees that this is a safe space, and everyone can bring their whole self to work. No longer needing to censor or mask parts of themselves leads to greater productivity, creativity and connection with colleagues. ; • Diversity Awareness Month #WeareForcepoint global social campaign highlighting breadth and depth of diversity inside Forcepoint; • Diversity Training plan identifying Front Line managers for Diversity & Inclusion basics training as a key group due to the people impact and reach.
• Wellbeing:

  Wellbeing

  Employee wellbeing is a critical priority and woven into the fabric of Forcepoint. It is supported by many programs and policies. ; • Internal Environmental Health and Safety group – Mission is to uphold global standards that ensure Forcepoint operations are safe and environmentally responsible while protecting the health of our employee. These programs include Covid-19 work-safe practices and policies, work safe training, Safety Moments published on regular basis, Ergonomics assessments and resources, Injury/Illness Reporting, environmental programs. ; ; • UK Employee Benefits – A variety of programs are available to employees to promote and support Wellbeing. Programs include full healthcare benefits including medical, dental and vision, Pension, Gym memberships, Childcare vouchers, Cycle to Work program, Payroll Giving, Employee Assistance Program, Spring health program, Paid Time off (24 days annually), PTO program, LOA program, Adoption program, All Hybrid/Flexible working environment.

Pricing

• Price: £60.93 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please contact a representative for details.

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.