UNSUNG LIMITED

Keyfactor Command

Manage & automate digital/TLS certificates in
cloud, on-premise & hybrid environments with CA
agnostic Keyfactor Command. Discover all of
your certificates, public & private, across your
enterprise & achieve single screen visibility &
control.

Features

• 100% visibility with real-time CA synchronization and network SSL/TLS scanning
• Metadata to tag and group certificates based on custom attributes
• Reporting and alerting with out-of-the-box and custom reports
• Simple, powerful UI with an interactive dashboard
• Role-based controls ensure consistent policy application for certificate management
• Orchestrators and plugins to automate issuance and provisioning

Benefits

• Prevent certificate-related outages caused by unknown and unmanaged certificates
• Identify and remediate risks posed by vulnerable and near-expired certificates
• Eliminate manual, time-consuming processes to request and renew certificates
• Establish a single machine identity control plane across all environments
• Simplify audits and compliance requirements with dashboards and detailed reports

£40,250 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unsungltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

628376205630026

Contact

Richard Warwick-Smith
07961166249
info@unsungltd.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: EJBCA SaaS EJBCA PKI Appliances
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Any issues reported via email will be initially; classified as Severity 2 or lower. Standard; Support: Severity 2 - 2 Hours Severity 3 - 6; Hours Severity 4 - 1 Day Premium Support:; Severity 2 - 1 Hour Severity 3 - 4 Hours Severity; 4 - 8 Hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support 8-5 / Premium Support 24x7; (optional)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation and project planning.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: User date is deleted at end of contract and; cannot be taken with them.
• End-of-contract process: User data is deleted at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Keyfactor's Command comes with a web based; console application that supports all modern web; browsers. The Management Portal is the; command and control center for Keyfactor; Command. From here, you can get a quick; glance at the health of your PKI and a sense of; how it is being used by visiting the dashboard, or; delve into details of certificates using the; certificate search feature. The Management; Portal is also used to configure workflow and; email notifications, enroll for certificates, and; configure options that are used across the whole; of the Keyfactor Command product
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Keyfactor complies with the WCAG key areas of; compliance. Perceivable Text alternatives – All; images have hover over text. Time-based; media - No video is used. Adaptability –; Keyfactor's UI is built on react and Reactheadings maintains the proper hierarchy of; headings, no matter the component structure; Distinguishable – Dashboards and reports use; color for charts and graphs. All components have; hover over text. Operable Keyboard Accessible –; Keyfactor can be navigated via a keyboard.; Enough Time – No moving or blinking content is; used. Seizures and Physical Reactions – No; flashing is used. Navigable – All links are clearly; defined Input Modalities – All navigation is single; point and no multipoint gestures are used.; Understandable Readable – All language is; specified in the mark-up Predictable – All actions; are on button click Input Assistance – All input; errors are in text Robust Compatible – All HTML mark-up is properly formed and has proper start; and end tags.
• API: Yes
• What users can and can't do using the API: The Keyfactor Command solution exposes an; API to allow third-party software to integrate with; the advanced certificate enrollment and; management features of Keyfactor Command in; a secure manner and to provide a mechanism for; automating routine or bulk tasks that would be; cumbersome to perform through the browserbased user interface. The API complements the; web components of Keyfactor Command and; offer a number of HTTP method calls that provide; similar functionality to that available within the; Management Portal's user interface, but which; can be accessed programmatically by any; system capable of making web requests. The API; has the following goals and constraints: -Provide; a simple interface to make integration easy for; third parties. -Develop interoperability between; different technology frameworks and operating; systems. -Support common certificate enrollment; and management tasks. -Deliver a securable; interface. -Preserve backward-compatibility so; that existing clients continue to work, where; possible.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Keyfactor Command provides a highly customizable dashboard that helps in identifying; anomalies, security risks, and other; administrator-specified criteria. The Keyfactor; Orchestrator is also built to serve as a framework; for enabling custom automation to endpoints if; necessary. There is an open source SDK; available to help make building these integrations; easy. Once built, the integration will be able to; take advantage of the built in job management and scheduling functionality within the platform to; schedule certificate management jobs and; automated inventory processes.

Scaling

• Independence of resources: Each Command customer is provisioned a Azure; dedicated environment for their contracted; service. One customer does not affect another; customer from a load, operations or security; perspective.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Keyfactor

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported by API and within the; application.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA's are detailed with the product terms and conditions.
• Approach to resilience: Command is completely hosted in Azure, and; commonly understood multi availability zone (AZ); resiliency is fully leveraged by this Command; service
• Outage reporting: Scheduled and unscheduled outages are; communicated by Email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Roles are all custom designed within the; system. Roles can be defined to control not only; what the user is allowed to do within the system,; but also what certificates they are allowed to; perform these roles to. There are many; functions within the system can be added to a; specific role. A full list of user capabilities that; can be delegated within the system can be found; in the Keyfactor Command Reference guide; under "Security Role Permission"
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001 is forecast for July 2024
  • Cyber Essentials Plus is forecast for July 2024

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow the ISO27001 / SOC2 Type 2 policy; expectations. Keyfactor utilizes annual third-party; auditing to validate compliance with our policies; to the above standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Ticketing systems track any changes with; approvals. A risk analysis is conducted on each; change prior to approval
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Active monitoring of threats are conducted at the; agent, network and application level. Patching is; conducted monthly by the Keyfactor Cloud team.; Keyfactor utilized multiple sources (CVE.org /; SOC team) to ensure we maintain the security; posture and awareness.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Alerting from SOC assets and network; monitoring notify Keyfactor team members for; investigation. If a compromise is detected, the; incident response plan is started immediately via; a call tree.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our predefined process is configured to be; started when reported by a user, employee, or; vendor. This can be done by a support ticket,; email, or other communication tool. Incident; reports are internal documents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Unsung have the majority of our staff working remotely which reduces our climate impact. We also book all of our business travel through Travel Perk which allows us to offset corporate travel emissions.

  Tackling economic inequality

  Unsung are committed to collaboration, innovation and responsibility. We prioritise developing a diverse supply chain and work with startups and SMEs to foster inclusivity and economic growth.; Our solutions emphasise innovation and disruptive technologies to enhance cost effectiveness and quality. We are focused on developing scalable, future-proof delivery methods.; We prioritise collaboration and responsible practices to ensure operational continuity. We engage with our stakeholders to build support for resilience and capacity building, creating a collaborative ecosystem focused on sustainable growth and mutual success.

  Wellbeing

  Unsung are committed to improving health and wellbeing for our staff. We offer flexible working and remote working options allowing for a work-life balance that allows and supports physical and mental health.; Additionally, we provide subscriptions to the meditation app Calm which promotes mental wellness.; These initiatives enhance the wellbeing of our workforce and set a positive example.

Pricing

• Price: £40,250 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Multiple options: Community edition (limited; functionality, not advised for governments).; POC/test licenses: 1 month time cap for a VM for; testing purposes.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unsungltd.com. Tell them what format you need. It will help if you say what assistive technology you use.