EVOKE TECHNOLOGIES

Evoke Technologies OutSystems Implementation & Support Services

Evoke, an OutSystems Specialised Partner, specialises in Digital Transformation by efficiently utilising the OutSystems High Performance Low Code Platform. Our team of experts excels in agile delivery of this platform, creating solutions for Customer Experience, Business Operations, Legacy Modernisation, Case Management, and more.

Features

• Consultancy services for the OutSystems high performance low code platform
• Complete lifecycle delivery through agile methodology
• Highly experienced OutSystems Certified consultants
• Mobile and React application delivery
• Utilisation of Onsite, Nearshore, Offshore, and hybrid delivery strategies
• Collaboration to establish and enhance a customer's Center of Excellence
• Implementation of automated testing solutions
• Delivery on the OutSystems 11 (O11) Platform
• Delivery of OutSystems Developer Cloud (ODC) projects
• Migration from OS11 to ODC

Benefits

• Cost effective models - Onsite, Nearshore, Offshore and hybrid
• Optimal quality OutSystems application implementations with the expert workforce
• Outcome based commercial models
• Early benefit realisation and faster ROI through rapid delivery timescales
• Maximise the ROI of your OutSystems platform investment

£190.00 to £925 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

628406584238965

Contact

Adrian Bignall
07760999268
abignall@evoketechnologies.com

Planning

• Planning service: Yes
• How the planning service works: Evoke's planning services involve a two-week discovery phase for implementing the application using the OutSystems high-performance low-code Platform on the Cloud. Within this timeframe, we collaborate on the vision document, determine the functional and non-functional requirements, as well as the user and volume requirements. This ensures that the necessary software and hosting can be provided as part of the solution, taking into account the specific needs. Additionally, Evoke will assess the data migration and ongoing data retention requirements during the Discovery phase to ensure the solution is prepared for future needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • OutSystems 11
  • OutSystems Developer Cloud (ODC)

Training

• Training service provided: Yes
• How the training service works: Evoke can work with the customer's OutSystems in house team to coach and mentor them so they get real project delivery experience. This includes providing training through online sessions, practical assignments, and mentorship for different elements of the OutSystems platform.
• Training is tied to specific services: Yes
• Services the training service works with:
  • OutSystems 11
  • OutSystems Developer Cloud (ODC)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Evoke assists customers in mapping out application and system migration routes, encompassing on-premise, OutSystems Cloud, and private Cloud solutions. Evoke collaborates with customers to tailor a precise architecture that guarantees optimal performance within the customer's distinct environment. Evoke aids customers in pinpointing the most suitable platform hosting option and necessary add-ons based on their business requirements.; ; An extensive migration plan is designed that includes multiple phases such as Assessment and Planning phase, Migration Update, and Remediation phase, Validation phase, Data Migration and Production Go Live phase and finally Continuous Improvement and Evolution phase.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • OutSystems 11
  • OutSystems Developer Cloud (ODC)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Evoke offers the expertise of software quality and testing professionals to assist with the implementation of strategy, planning, scripting, execution, and management of software quality assurance and testing. Our comprehensive services encompass all facets of quality assurance and testing, including:; • Functional Testing; • Non-Functional Testing; • Test Automation; • API Testing; • Performance/Load Testing; • Security Testing; • Test and Defect Management

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001 Lead Auditor
  • ISO/IEC 27001 Lead Implementer

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Evoke works with customers to agree a support model that can provide a cost effective model to meet their needs. This can range from providing a number of hours in a month to providing 24 * 7 support.; We agree SLAs as part of the service and this is specified in a support contract.

Service scope

• Service constraints: While we strive to provide comprehensive services, there may be certain constraints or limitations based on factors such as resource availability, technology compatibility, and organisational policies. We work closely to identify and address any constraints to ensure the successful delivery of our services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times would be agreed as part of a contract and would vary depending on the nature of the email/ticket. Response times can also be provided 24*7 if this was a requirement in contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Evoke offer different levels of support based on the complexity and criticality of your environment. Our support levels may include standard support for routine inquiries and issues, as well as support for urgent or high-priority issues requiring immediate attention.; ; - Core Hours Service Desk available in multiple configurations: 8x5 or 24x7; - Additional Support Hours available upon request; - 24x7 Phone On Call support for P1 Incidents; - Service Level Management ensuring adherence to agreed-upon service levels; - Provision of a technical account manager or support engineer to collaborate with the customer's service owner/manager for issue resolution and regular service level reviews

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AMERICO-UAF
• ISO/IEC 27001 accreditation date: 19/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Sustainable Practices: We are committed to minimizing our environmental footprint by adopting sustainable practices and promoting responsible resource management in all aspects of our operations.; ; Environmental Awareness: We will promote environmental awareness and encourage all our employees and stakeholders to adopt sustainable practices both at work and in their personal lives. We develop programs to harness employee enthusiasm in improving environmental performance.; ; ISO 14001: We are working towards obtaining a global certification to ISO 14001, in order to enhance environmental performance and demonstrate continual improvement.; Resource Efficiency: We will strive to reduce our consumption of natural resources including energy consumption and waste generation throughout our operations.; ; Renewable Energy: We will seek opportunities to adopt renewable energy sources and support initiatives aimed at mitigating climate change.; ; Net-Zero Emissions: We are firmly committed to achieving net-zero greenhouse gas emissions by 2050.; ; Climate Change: To combat climate change, our organization is actively reducing its carbon footprint through initiatives such as energy-efficient technologies, investments in renewable energy sources, and encouraging sustainable commuting options like telecommuting and public transportation. We are tracking our greenhouse gas emissions resulting from the Company’s energy usage, business travel and other relevant activities and are implementing a continual improvement program to reduce these emissions where possible.; ; LCA Integration for Sustainability: We integrate Life Cycle Assessment (LCA) into our operations to minimize environmental impact. This includes assessing the life cycle of our services, identifying areas for improvement, and implementing sustainable practices to reduce resource consumption.

  Equal opportunity

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Human Rights: We respect and uphold human rights in all our social-related operations, advocating for the protection of basic human rights and actively working to prevent any violations.; ; Diversity and Inclusion: We will maintain a diverse and inclusive work environment that fosters equal opportunities, respects individual rights, and promotes employee well-being. We believe that a diverse workforce enriches our company culture and enhances our ability to innovate and excel. We do not tolerate any form of discrimination, harassment, or exploitation within our organization.; ; Responsible Labor Practices: We uphold responsible labour practices and adhere to fair employment standards. We ensure fair wages, reasonable working hours, and opportunities for career growth and development for all our employees.; ; Responsible Supply Chain: We will engage in responsible supply chain practices, collaborating with suppliers and partners who uphold similar values and principles. This includes ensuring that our suppliers also adhere to ethical labour practices and treat their employees with fairness and dignity.

  Wellbeing

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Well-being and Safety: We value the well-being and safety of our employees, clients, and the communities in which we operate. We are committed to providing a safe and secure workplace where our employees can thrive.; ; Safe Work Environment: We are committed to creating a safe and healthy work environment for our employees, providing them with adequate training, resources, and support to ensure their physical and mental well-being. We also actively promote a healthy work-life balance to support their overall quality of life.; ; Community Development: We support initiatives that improve education, healthcare, sustainability, and social welfare, aiming for a better future in the communities we serve.

Pricing

• Price: £190.00 to £925 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.