thinkproject UK Ltd

Thinkproject Document & Field Manager (KAIRNIAL)

Document and Field Manager is digital field management system and fully integrated mobile BIM platform, allowing teams to access and share built asset data. It digitalises field inspections and controls to meet quality and compliance standards. Ensures smooth handovers and makes operations efficient with mobile-enabled as-built records…even whilst offline.

Features

• Capture, Control and Share Asset Data, anywhere, at any time
• Aligned with industry standards (i.e. ISO19650)
• Collaborate directly from BIM Models & 2D-plans in the field
• Centralise and Share the latest Project Documents
• Mobile asset record; models, plans and documents in the field.
• Structure Defect Management and Closeout Processes
• Digitalise Quality, Compliance and Inspection Management
• Control the Installation and Commissioning of Maintainable Equipment
• Integrated into CEMAR for compliant contract management in the field
• Offline-first, access and update all data without internet access.

Benefits

• Improve standardisation of project and business processes
• Improve control of project data
• Improve collaboration during project delivery and Operation
• Increase insight into project issues
• Improve efficiency through offline working
• Provide consistent approach to Snagging, Defects and Punch list management
• Enable the creation of Digital Records & Digital Twins
• Provide collaborative approach to creation of a PIM and AIM
• Implement project quality objectives through-out plan, build to operate.
• Link quality-management-processes to any model with associated custom milestone workflows.

£45 to £150 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

628419635239263

Contact

Thomas Mayne
01452 547 140
info.tpuk@thinkproject.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No particular constraints:; - The system is operational 24/7/365.; - The web platform is available via all common web browsers, using a standard internet connection. The mobile application is available on Ios and Android devices (tablets and smartphones) to download from standard 'app stores'.; - We typically release new features and bug fixes on a planned monthly cycle.
• System requirements:
  • Standard web browser (Chrome, Firefox, IE, Safari)
  • Latest updates for IOS, Android, Windows mobile devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A team of expert Support Specialists are on-hand to support Users via a dedicated ticketing service. We aim to respond to all of support enquires within 3 hours during business hours (actual performance <20 minutes), as well as maintain a customer satisfaction rating of over 98% (actual performance > 99%).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Zendesk's Web Widget Accessibility Conformance Report is available on their website. (https://support.zendesk.com/hc/en-us/articles/4408838287514-Making-Zendesk-products-accessible)
• Onsite support: Yes, at extra cost
• Support levels: We provide a fully integrated online Help Centre with video tutorials, help articles and quick start guides. Users may submit support tickets through the Help Centre or speak in person to one of our dedicated Support. ; ; We aim to respond to all support tickets within 3-hours during business hours (actual performance < 20 minutes), as well as maintaining a customer satisfaction rating of over 98% (actual performance > 99%).; ; Our Support Specialists are underpinned by an expert Consulting team of Industry Experts, alongside our Delivery Team of Solution Specialists who host CPD Certified training programmes and support onboarding. Clients also benefit from a dedicated Account Manager who lead regular Business Review Meetings and partner with our Customers to define and help achieve their desired outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our integrated solutions benefit from our real-life experience of the complexities of the AECO industry. With over 20 years of experience in the industry, our experts are on hand to advise you on how to get the most out of your projects. From best practice processes to data analysis, we offer full consultancy services that go beyond technical support.; ; We offer various implementation pathways to suit your unique needs. Our standard project implementation ensures a seamless integration of our solutions into your operations, our customised project implementation allows for a more tailored solution that aligns perfectly with your specific goals, or our Enterprise Strategic Implementation focuses on the holistic digital transformation of your processes throughout the asset lifecycle. To ensure a successful rollout after implementation, our comprehensive eLearning, enablement, and support services will be the foundation, fostering a strong partnership and delivering the highest level of service and satisfaction for our valued clients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can archive their projects. All documents can be batch exported into an offline folder structure. All 'audit' and 'meta-data' can be exported as excel or csv files.; ; Users also have the option to export data via API to other platforms.; For the Field management part, as the project data gets synchronised throughout the project life, the last synchronisation can also be kept as a mobile physical archive.
• End-of-contract process: The client will be given an agreed period of time (stated in the contract), to export and download any required data they need. We will provide assistance to help with this.; ; Typically 60 to 90 days after the contract end date, project data will no longer be available, unless the client procures an online archive for the project.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Configuration / administration is done through the web platform.; ; Users are able to complete end user functions on the desktop web platform or on the mobile application. Use of mobile application onsite can be done entirely offline; users synchronise project data onto their mobile device before and after going onsite.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Platform Services encapsulate a comprehensive suite of offerings designed to provide scalable, secure, and efficient cloud-based solutions for managing data and applications to enhancing collaboration, improving data accessibility, and facilitating the seamless integration of class leading applications. With features such as single sign-on, centralized API frameworks, and UI leading mobile applications, Platform Services streamline operations, reduce IT overhead, and promotes innovation by allowing users to leverage the latest technologies without the need for distributed solution landscape. Additionally, includes support and training resources, like academies, to ensure users can maximize the benefits of the platform environment.
• Accessibility standards: None or don’t know
• Description of accessibility: We are committed to making our solutions a positive place for everyone. We make our tools as accessible as possible to all of our end users, with WCAG referenced when User Interface design work is carried out.
• Accessibility testing: We have implemented technology as part of our development and testing process to support WCAG compliance, including WAVE (Web Accessibility Evaluation Tool) and IBM Equal Access Toolkit. These toolkits help us to test and identify those areas for improvement, which we are committed in addressing through our roadmap and building into our agile development process.
• API: Yes
• What users can and can't do using the API: API keys are enabled on request.; ; The platform has extensive 'open' APIs to allow users to exchanged almost any type of captured data / documents with other 'open' applications.; ; API are available extensively throughout the application. Should we not have a required API, we are happy to discuss client specific requirements and deliver it, where technically possible.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Client administrators can configure/customise almost all areas of the application: Branding/Logos/Colours scheme, Document Folder Structure, Workflows, Process Forms (create forms, manage content and security), Equipment Data Templates, Custom BIM Parameters, User Groups and Permissions,etc. Full training and ongoing support to customisation is available.

Scaling

• Independence of resources: Servers are load balanced with automatic increases in capacity based on monitored usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Service uptime statistics, User Activity, Other metrics as requested
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Documents can be exported, either individually or in bulk. All modules within the platform allow users to export data in Excel and create PDF reports. The forms module allows users to also export each form in a custom, PDF document.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Word
  • Direct connector to PowerBI
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • IFC
  • RVT
  • BCF
  • Files can be uploaded and stored in their native format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Operational 99.5% of the time except for planned downtime, assured by contractual commitment.
• Approach to resilience: Thinkproject Document & Field Manager (KAIRNIAL) is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. Further information available on request.
• Outage reporting: Thinkproject shall post a message on the login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Client administrators are able to manage project users and their respective user group permissions, within the boundaries of the project they have access to. ; ; Thinkproject's services team have full administrative permissions on nominated projects. We can implement procedures to ensure only security cleared, named support staff are able to access specific client projects.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Rheinland Cert GmbH
• ISO/IEC 27001 accreditation date: 01/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS)

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development is in-house and carried out in accordance to our ISO27001 information security management system. Azure DevOps is utilised across the in-house development team. Thinkproject engages external security consultants to penetration test the application, our security consultants are qualified to carry out penetration testing. Penetration testing is carried out at least annually and at any major upgrade release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Redundant firewalls protect the infrastructure from external attacks. Patches and updates are applied to operating systems and third-party software shortly after publication. A complete antivirus protection system is used throughout the infrastructure to protect against malware or virus infection. Every file that enters the system is scanned and rejected if infected. Virus definition templates are checked for updates every hour. In case of an alert from our servers or a proven attack, the servers are immediately shut down, an analysis initiated and customers informed in parallel of the service interruption.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Redundant firewalls protect the infrastructure from external attacks. Patches and updates are applied to operating systems and third-party software shortly after publication. A complete antivirus protection system is used throughout the infrastructure to protect against malware or virus infection. Every file that enters the system is scanned and rejected if infected. Virus definition templates are checked for updates every hour. In case of an alert from our servers or a proven attack, the servers are immediately shut down, an analysis initiated and customers informed in parallel of the service interruption.
• Incident management type: Supplier-defined controls
• Incident management approach: Users are able to report issues through our support desk (phone / email) in addition to our automated detection processes on the application. Our robust incident procedure includes automated internal alerts to a pre-defined project management team, customer communication planning, incident analysis and resolution planning, service re-opening planning.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing our carbon footprint through our sustainability strategy. We uphold ourselves to the highest standards from governing bodies and climate experts and have a responsibility towards our people, our communities and the wider world. Since 2021, our emissions are measured with the guidelines of the GHG Protocol Corporate Accounting and Reporting Standard. Furthermore, in 2023, the Science Based Targets initiative approved Thinkproject’s near-term emissions reduction target. The Science Based Targets initiative is a global body that enables companies to set their ambitious emission reduction targets in line with the latest climate science.; ; The Greenhouse Gas Protocol categorises greenhouse gas (GHG) emissions into three areas: Scope 1, 2 and 3. Scope 1 records emissions from sources owned or controlled by the company, e.g., the corporate fleet. Scope 2 includes emissions that the company causes indirectly, for example through the consumption of purchased energy. Scope 3, in turn, are indirect emissions that occur in the company’s value chain, for example in purchased goods and services. The CO2 equivalents (CO2e) of the year 2021 served as the reference for the evaluation of the near-term goals.; ; In 2021, the total GHG emissions for Thinkproject were 3,844 tons of CO2e. The distribution was 237 tons or 6.2% for Scope 1, 119 tons or 3,1% for Scope 2, and 3,488 tons or 90.7% for Scope 3. The SBTi validated Thinkproject’s near-term, science-based target of reducing its GHG emissions from Scope 1 and 2 by 42% by 2030 and absolute scope 3 GHG emissions from purchased goods and services by 25% within the same timeframe. These Scope 1 and 2 target ambitions are in line with a 1.5°C global temperature trajectory.; ; Find more details in the section “GHG emissions & energy” of our annual Sustainability Report 2022

  Covid-19 recovery

  During the recent stages of the pandemic Thinkproject executed a full risk assessed plan which we would be happy to share.; ; As an inclusive organisation the following principles were observed with regular messaging:; ; - Establishment of full virtual working capability, leading to an employee’s choice of virtual or home working today; - Office closures where relevant, advisory for client office visits; - Full COVID measures and associated advice e.g. sanitiser stations, social distances arrangements and limitations to office attendance; - Regular messaging of government advice and associated employer advise; - Regular risk assessment of office and employee risk at managerial / operation level; ; With these in place Thinkproject has experienced a relatively minor impact from COVID19 and has continued to work effectively with its customers. Choices of virtual, office or homework still remain to promote flexibility and wellbeing amongst our staff and we continue to monitor government advice to minimise customer impact and to ensure we adhere to safe working practice for our employees.; ; Our continuing support for equality and economic equality based upon efforts to include, upskill, educate and mentor people returning to work, seeking greater opportunity extends to COVID recovery and we will work with customers as necessary to identify and support such opportunities to people and communities affected by COVID. During the recent years of the pandemic, Thinkproject have proven our capability to deploy, implement, deliver, and support our solutions digitally and remotely ensuring minimal disruptions through the recent period of pandemic measures.; ; Find more details on pages 74 and 75 of our annual Sustainability Report 2022

  Tackling economic inequality

  To help tackle economic equality Thinkproject can support in-work progression and skills development which may be valuable to later employment opportunity, entrepreneurship or to the growth of new organisations.; ; Thinkproject can discuss the provision of in-contract work placement for individuals to work alongside our own staff as a work placement during our delivery to our customers to enhance skills and experience leading to further employment and opportunity. These can be specifically targeted to disadvantaged individuals, in low skills areas or high growth sectors such as information technology.; ; We can discuss the potential provision of training and mentoring to address skills gaps and help with skills and experience that may lead to additional qualification for the attendee helping to raise economic equality and skills within the contract locality.; ; Thinkproject would be happy to discuss these opportunities with our customers, discussing how we can work with customers to influence staff, suppliers, customers and communities through the delivery of contracts to support Policy Outcome, e.g. engagement, co-design/creation, training and education, partnering/collaborating, volunteering as recommended within The Social Value model.; ; Our company recognizes the profound impact that economic disparities can have on communities and society as a whole. Each of our locations is empowered to manage efforts to benefit their local communities through volunteer days, donations, or fundraising activities. Recently, our team has been involved in a number of activities. Our volunteers were able to learn all about woodland maintenance with Gloucestershire Wildlife Trust. Through our partnership with AccXel Construction School, we are delivering modules for the next generation of construction experts. By embedding these principles into our operations, we not only demonstrate our dedication to corporate social responsibility but also contribute to building a more inclusive and sustainable future for everyone.

  Equal opportunity

  Thinkproject stands for equal opportunities. Through collaborative conversations with our customers, we can actively facilitate employment, retraining and return-to-work. Our management and executive team can spearhead initiatives, offering volunteer work, professional introductions, and mentoring sessions. By sharing our experience and best practices, we can help people overcome barriers to employment or education. In addition, Thinkproject is committed to promoting economic equality through comprehensive measures aligned with the objectives of the tender. By recognising the paramount importance of diverse and resilient supply chains, we can help foster environment where startups, SMEs, and VCSEs thrive. ; ; In addition, we can provide mentoring and work experience functions during project delivery, encouraging immediate skills development and leadership. In addition, Thinkproject can support job progression and upskilling, promoting equal opportunities for future employment. We can offer internships, enabling individuals to work alongside our staff and gain invaluable experience during project delivery. ; ; Committed to transparency, we are open to working with our customers to demonstrate our own equal opportunity practices and work together with them to promote this as a social value outcome.; ; Find more details in the sections “Training on a digital skillset” and “Diversity&inclusion” of our annual Sustainability Report 2022

  Wellbeing

  We are committed and invested in our sustainability efforts which focuses on People as well as Planet and Prosperity. Our wellbeing is primarily focused on people and as one of the UK 2023 Great Place to Work Certified companies, Thinkproject will be happy to share the idea of our employee wellbeing initiatives that will be directly applicable to the workforce (Find our certificate here https://www.greatplacetowork.co.uk/certified-company/1569464). We actively:; ; - Support health and wellbeing - including physical and mental health - in the workforce by provision of annual Headspace subscriptions; - We promote social activities for inclusion such as team-building themed social events.; - Thinkproject have dedicated policies communicated through mandatory educational training to promote wellbeing, health and safety at work and whilst working at home / an alternative offices.; - Thinkproject employees are also encouraged to seek wellbeing for themselves and others externally and as such are allocated 2 days per year to spend on social value focused initiatives. For example our staff could support community assistance via initiatives such as but not limited to Help for the Homeless, Shelter, Food Banks/Canteens or Tree Planting activities.; ; More info can be found in the section “Employee Well-being” of our annual Sustainability Report 2022

Pricing

• Price: £45 to £150 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.