ABRAXOR LTD

DevOps Consulting

We specialise in building and supporting networked applications. Examples of our DevOps and SRE work include: - DevOps transformations - legacy migrations - code pipelines - infrastructure as code Our SRE work improves your systems and services by increasing availability, latency, performance, and capacity.

Features

• Tailored IT solutions
• Service features and benefits

Benefits

• Service features and benefits
• Service features and benefits

£600 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wasim@abraxor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

628688434479854

Contact

Wasim Juned
07545814380
wasim@abraxor.com

Planning

• Planning service: Yes
• How the planning service works: We guide buyers through a comprehensive planning process to ensure a successful implementation. Our approach focuses on four key phases:; ; 1. **Assessment and Strategy Development:** ; We evaluate current infrastructure, workflows, and business objectives. This helps us identify the best cloud solutions that align with specific needs. We develop a tailored strategy for the migration steps, timelines, and resource allocations.; ; 2. **Education and Training:** Understanding the new system is crucial for smooth implementation. We provide detailed training sessions and resources to educate the buyer's team on the new technology. This includes hands-on workshops and ongoing support to ensure they are confident in managing and using the cloud services.; ; 3. **Risk Management and Contingency Planning:** We plan for potential risks, including data security, compliance, and downtime. Our contingency plans ensure operations remain stable and secure during the transition.; ; 4. **Execution and Review:** We assist in the actual implementation, oversee the migration to ensure it aligns with the predefined strategy. Post-implementation, we conduct a thorough review to verify that all systems operate as intended and provide ongoing support for any arising issues.; ; Using this approach, we ensure a transition to cloud services is seamless, secure, and strategically aligned with their business goals.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training for cloud software and hosting services encompasses a comprehensive curriculum designed to equip teams with the necessary skills for effective cloud management. We cover foundational cloud concepts, service models, and deployment strategies, emphasizing hands-on practice with real-world scenarios. Training sessions include configuring and managing cloud environments, security best practices, and optimizing resource utilization. Customizable modules allow for focus on specific platforms like AWS, Azure, or Google Cloud. Our expert trainers provide ongoing support, ensuring participants can confidently apply learned skills to enhance their organization’s cloud operations efficiently and securely.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS
  • Azure
  • GCP

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our consultancy facilitates smooth migration to the cloud or between cloud services by first conducting a thorough analysis of the existing IT environment and requirements. We then develop a strategic migration plan that minimizes downtime and ensures data integrity, leveraging automated tools and proven methodologies. Throughout the migration process, we provide comprehensive support and real-time monitoring to address any challenges promptly. Post-migration, we conduct extensive testing to ensure all systems operate effectively and securely in their new cloud environment. We also offer training and ongoing support to empower clients to manage their cloud infrastructure efficiently.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our consultancy assists buyers with quality assurance and performance testing by establishing robust testing frameworks tailored to their specific cloud environments and software requirements. We utilise advanced automation tools to streamline the testing process, ensuring thorough coverage and efficient identification of defects. Our testing protocols include functional, integration, performance, and security tests to ensure the software meets all specifications and performs optimally under varied conditions. We also provide detailed reports and actionable insights to guide improvements. Continuous monitoring and regular updates are part of our strategy to maintain high standards of quality and performance post-deployment.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: DevSecOps
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • CISSP
  • CEH
  • CompTIA Security+

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our consultancy provides extensive support for a variety of cloud hosting and software services, ensuring optimal performance and reliability. Our support includes:; ; 1. **AWS (Amazon Web Services)**: Comprehensive management of AWS environments, including EC2, S3, and RDS, with monitoring, troubleshooting, and optimization services.; 2. **Microsoft Azure**: Support for Azure infrastructure, including VMs, Azure Active Directory, and Azure SQL, tailored to enhance system efficiency and security.; 3. **Google Cloud Platform**: Configuration and ongoing management of GCP services like Google Compute Engine and Google Kubernetes Engine, focusing on scalability and cost-efficiency.; 4. **Software as a Service (SaaS) Solutions**: Support for popular SaaS products like Salesforce, Microsoft 365, and Dropbox, ensuring seamless integration and continuous operational performance.; ; Our team offers round-the-clock technical support, proactive monitoring, and regular updates to maintain security standards and improve system capabilities. We also provide training and resources to empower your team to effectively manage and utilize cloud services.

Service scope

• Service constraints: When considering our consultancy for cloud hosting or software services, buyers should note several constraints:; ; 1. **Remote-Only Support**: We primarily offer support remotely, which is efficient and responsive. We do provide onsite assistance but this tends to be more complex and costly to arrange.; ; 2. **Service Hours**: Our support is typically restricted to business hours.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time to questions is typically within 24 hours on weekdays. During weekends, responses may take up to 48 hours due to reduced staffing. We prioritize urgent inquiries to ensure timely support regardless of the day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We ensure our web chat testing software has been tested with assistive technology users.
• Support levels: We offer three tiers of support:; ; 1. **Basic Support**: Includes access to our helpdesk during business hours, with a response time of 24 hours. Cost-effective for small businesses.; ; 2. **Premium Support**: Offers 24/7 support with a response time of 1 hour, including a technical account manager for personalized service. Ideal for medium to large enterprises.; ; 3. **Enterprise Support**: All features of Premium, plus dedicated cloud support engineers and proactive system management. Best for critical operations requiring instant support.; ; Pricing varies by tier, reflecting the level of service and resources provided. Each higher level offers increased direct access to specialized technical personnel.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We adopt sustainable practices, reduce emissions, and utilize green technologies in our operations. We support initiatives that promote renewable energy and resource conservation, contributing to a healthier planet.

  Covid-19 recovery

  We assist in recovery efforts by facilitating remote work solutions, supporting local businesses through partnerships, and contributing to community health initiatives. Our focus is on creating resilient infrastructure that can withstand future crises.

  Tackling economic inequality

  We engage in fair employment practices, support local job creation, and offer training programs aimed at upskilling individuals from underrepresented communities, promoting economic diversity and stability.

  Equal opportunity

  We are committed to creating a diverse and inclusive workplace. We implement unbiased recruitment and promotion practices, and actively support programs that aim to bridge opportunity gaps across different demographic groups.

  Wellbeing

  We prioritise employee health and mental wellness through comprehensive benefits, flexible working conditions, and a supportive work environment. Our initiatives aim to enhance overall employee satisfaction and productivity.

Pricing

• Price: £600 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wasim@abraxor.com. Tell them what format you need. It will help if you say what assistive technology you use.