Insight

Insight Tableau Platform Add-ons

Tableau Platform is your self-service visual analytics solution. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTB2022GC13

Features

• Visual Analytics. Embedded, Interactive, Creative, Analytical, Human, Perception, Insight, Cognition
• Secure. AD,SAML,SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO
• Data Management. Prep, Conductor, Discoverability, Trust, Adoption
• Premium Support. MissionCritical, Workloads,
• Data Prep. Re-structure, Pivot,Union,Join, Transform, Flow, Repeatable, Clean, Integrate
• Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
• Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
• Seventy Connectors. Applications(Anaplan), Files(JSON), Relational, 'Big', Ask Data

Benefits

• Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
• Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
• Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
• Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
• Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
• Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
• Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
• Integrated. Visual Analytics, ELT, Data Management, Catalogue

£0.00 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

628711251792802

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No specific constraints
• System requirements:
  • Windows, 8/8.1, Windows 10 (x64), 2GB memory
  • 1.5 GB minimum free disk space
  • CPUs must support SSE4.2 and POPCNT instruction sets
  • MacOS Mojave 10.14, macOS Catalina 10.15, Big Sur 11.4+
  • Intel processors
  • M1 processors under Rosetta 2 emulation mode
  • 1.5 GB minimum free disk spac
  • CPUs must support SSE4.2 and POPCNT instruction sets

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Response times differ based on support contract. More details can be found here:; https://www.tableau.com/support/services#targeted-response-times"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Full details can be found here: https://www.tableau.com/support/services; At no cost - Standard support at 8x5 support; With additional cost - Premium support including a Technical Account Manager, 24x7 support; With additional cost - Extended support including 24x7 P1 support"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training can be provided via user documentation, online videos, virtual training sessions, onsite training sessions and specific training sessions as required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Download from the online version prior to service termination or retain data within their environments if an on premises / cloud-based deployment was chosen.
• End-of-contract process: Download from the online version prior to service termination or retain data within their environments if an on premises / cloud-based deployment was chosen.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience is defined by the Author.; ; Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience."
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Customer administrators are able to manage their activation and deactivation of licenses, download all versions of Tableau software and view the status of all of their Tableau software assets. This administrator service is managed through a password protected Tableau client portal
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: "Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions.; ; A small number of specific functions are not relevant (or available) when using the Tableau Online Platform as they relate to the Tableau Server (hybrid-cloud) Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'.; ; The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.; ; Extract API can be used to create data extracts that improve performance and provide offline access to data.; ; Document API is used to create and deploy templates or migrate workbooks from test to production data sources.; ; Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application.; ; Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.; ; Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application."
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

• Independence of resources: The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

• Service usage metrics: Yes
• Metrics types: "A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):; Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage."
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Tableau

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .tde and .hyper
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Tableau has over 70 native connectors including:
  • Files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com
• Approach to resilience: This information is available on request. For a summary please access the Tableau White Paper: 'Tableau Online Security in the Cloud'
• Outage reporting: A public dashboard is available www.trust.tableau.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: "Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.; ; SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.; ; Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support."
• Access restrictions in management interfaces and support channels: Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 28/01/2021
• What the ISO/IEC 27001 doesn’t cover: The only ISO27001 control not included in our Statement of Applicability is A.14.2.7 - Outsourced Development. This is not covered as Salesforce does not perform outsourced system development.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/10/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The available CSA STAR self-assessment covers all points in the latest CCM; version 4.02
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001, 27017, 27018
  • SSAE 18/ISAE 3402
  • SOC-1 SOC-2
  • CSA CAIQ Level 1
  • Asip Sante HDS
  • NEN-7510

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, 27017, 27018; SSAE 18/ISAE 3402 ; SOC-1 ; SOC-2; Cyber Essentials PLUS; CSA CAIQ Level 1; Asip Sante HDS; NEN-7510
• Information security policies and processes: Salesforce's Information Security Management System (ISMS) and information security policies are based on the ISO 27002 framework of best practices and are ISO 27001 certified. As required by this certification, the ISMS is endorsed by Senior Management. The EVP of Security has responsibility for the information security policies and ISMS. The Salesforce Security Steering Committee approves/authorizes all changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements. During the ISO 27001 audit process (as well as other audits such as SOX and SSAE 16 SOC 1), Senior Management for various departments are involved in verifying that policies and procedures are in place and adhered to. Policies are reviewed/approved at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Online Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. For the hosted solution the updates are made directly without significant downtime or loss of service to the customer.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: "The Tableau Security team cares deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.; ; All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In relation to Tableau Online Platform, there is no specific Protective Monitoring standard in place. Where highly-sensitive, high-impact customer data is concerned our recommendation would be to implement the Tableau Server (Hybrid-Cloud) Platform where the customer's own security standards and policies will apply.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: "Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities.; ; Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.; ; Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response."

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  https://www.tableau.com/en-gb/community
• Covid-19 recovery:

  Covid-19 recovery

  https://www.tableau.com/en-gb/community
• Tackling economic inequality:

  Tackling economic inequality

  https://www.tableau.com/en-gb/community
• Equal opportunity:

  Equal opportunity

  https://www.tableau.com/en-gb/community
• Wellbeing:

  Wellbeing

  https://www.tableau.com/en-gb/community

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A fully-operational instance of the Tableau Online Platform can be made available on a trial basis for a short duration.
• Link to free trial: Visit www.tableau.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.