Insight

Insight Tableau Platform Add-ons

Tableau Platform is your self-service visual analytics solution. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTB2022GC13

Features

  • Visual Analytics. Embedded, Interactive, Creative, Analytical, Human, Perception, Insight, Cognition
  • Secure. AD,SAML,SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO
  • Data Management. Prep, Conductor, Discoverability, Trust, Adoption
  • Premium Support. MissionCritical, Workloads,
  • Data Prep. Re-structure, Pivot,Union,Join, Transform, Flow, Repeatable, Clean, Integrate
  • Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
  • Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
  • Seventy Connectors. Applications(Anaplan), Files(JSON), Relational, 'Big', Ask Data

Benefits

  • Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
  • Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
  • Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
  • Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
  • Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
  • Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
  • Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
  • Integrated. Visual Analytics, ELT, Data Management, Catalogue

Pricing

£0.00 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 2 8 7 1 1 2 5 1 7 9 2 8 0 2

Contact

Insight Public Sector Tender Team
Telephone: 0344 846 3333
Email: pstenderteam@insight.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No specific constraints
System requirements
  • Windows, 8/8.1, Windows 10 (x64), 2GB memory
  • 1.5 GB minimum free disk space
  • CPUs must support SSE4.2 and POPCNT instruction sets
  • MacOS Mojave 10.14, macOS Catalina 10.15, Big Sur 11.4+
  • Intel processors
  • M1 processors under Rosetta 2 emulation mode
  • 1.5 GB minimum free disk spac
  • CPUs must support SSE4.2 and POPCNT instruction sets

User support

Email or online ticketing support
Email or online ticketing
Support response times
"Response times differ based on support contract. More details can be found here:
https://www.tableau.com/support/services#targeted-response-times"
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
"Full details can be found here: https://www.tableau.com/support/services
At no cost - Standard support at 8x5 support
With additional cost - Premium support including a Technical Account Manager, 24x7 support
With additional cost - Extended support including 24x7 P1 support"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training can be provided via user documentation, online videos, virtual training sessions, onsite training sessions and specific training sessions as required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Download from the online version prior to service termination or retain data within their environments if an on premises / cloud-based deployment was chosen.
End-of-contract process
Download from the online version prior to service termination or retain data within their environments if an on premises / cloud-based deployment was chosen.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
"Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience is defined by the Author.

Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience."
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Customer administrators are able to manage their activation and deactivation of licenses, download all versions of Tableau software and view the status of all of their Tableau software assets. This administrator service is managed through a password protected Tableau client portal
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
"Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions.

A small number of specific functions are not relevant (or available) when using the Tableau Online Platform as they relate to the Tableau Server (hybrid-cloud) Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'.

The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.

Extract API can be used to create data extracts that improve performance and provide offline access to data.

Document API is used to create and deploy templates or migrate workbooks from test to production data sources.

Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application.

Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.

Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application."
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

Independence of resources
The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

Service usage metrics
Yes
Metrics types
"A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):
Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage."
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Tableau

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.
Data export formats
  • CSV
  • Other
Other data export formats
.tde and .hyper
Data import formats
  • CSV
  • Other
Other data import formats
  • Tableau has over 70 native connectors including:
  • Files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com
Approach to resilience
This information is available on request. For a summary please access the Tableau White Paper: 'Tableau Online Security in the Cloud'
Outage reporting
A public dashboard is available www.trust.tableau.com

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
"Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.

SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.

Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support."
Access restrictions in management interfaces and support channels
Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
28/01/2021
What the ISO/IEC 27001 doesn’t cover
The only ISO27001 control not included in our Statement of Applicability is A.14.2.7 - Outsourced Development. This is not covered as Salesforce does not perform outsourced system development.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/10/2021
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The available CSA STAR self-assessment covers all points in the latest CCM; version 4.02
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 27001, 27017, 27018
  • SSAE 18/ISAE 3402
  • SOC-1 SOC-2
  • CSA CAIQ Level 1
  • Asip Sante HDS
  • NEN-7510

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27001, 27017, 27018
SSAE 18/ISAE 3402
SOC-1
SOC-2
Cyber Essentials PLUS
CSA CAIQ Level 1
Asip Sante HDS
NEN-7510
Information security policies and processes
Salesforce's Information Security Management System (ISMS) and information security policies are based on the ISO 27002 framework of best practices and are ISO 27001 certified. As required by this certification, the ISMS is endorsed by Senior Management. The EVP of Security has responsibility for the information security policies and ISMS. The Salesforce Security Steering Committee approves/authorizes all changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements. During the ISO 27001 audit process (as well as other audits such as SOX and SSAE 16 SOC 1), Senior Management for various departments are involved in verifying that policies and procedures are in place and adhered to. Policies are reviewed/approved at least annually.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Online Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. For the hosted solution the updates are made directly without significant downtime or loss of service to the customer.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
"The Tableau Security team cares deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.

All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities."
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In relation to Tableau Online Platform, there is no specific Protective Monitoring standard in place. Where highly-sensitive, high-impact customer data is concerned our recommendation would be to implement the Tableau Server (Hybrid-Cloud) Platform where the customer's own security standards and policies will apply.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
"Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities.

Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.

Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response."

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

https://www.tableau.com/en-gb/community
Covid-19 recovery

Covid-19 recovery

https://www.tableau.com/en-gb/community
Tackling economic inequality

Tackling economic inequality

https://www.tableau.com/en-gb/community
Equal opportunity

Equal opportunity

https://www.tableau.com/en-gb/community
Wellbeing

Wellbeing

https://www.tableau.com/en-gb/community

Pricing

Price
£0.00 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A fully-operational instance of the Tableau Online Platform can be made available on a trial basis for a short duration.
Link to free trial
Visit www.tableau.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.