Thinc

SAP Business One

SAP Business One is a fully integrated ERP package covering all aspects of functionality required for a modern business.

Features

• Fully integrated ERP Software
• Delivered with Microsoft SQL or HANA databases
• Access via web, desktop and mobile devices
• Inventory, Sales, Purchasing, Production, MRP, Projects, Service
• Multiple company and Inter-company Transactions
• Full system audit log with user authorisation
• UK based support by fully accredited personnel
• Integration to Boyum IT, Waldorf Intercompany and TrueCommerce

Benefits

• Scalable software solution to grow as your business grows
• Greater compliance by using industry best practice business processes
• Reduced risk with agile standardisation of processes company wide
• Improved business planning and forecasting
• Full system traceability for industry body audits
• Improved data integrity and help with GDPR compliance
• Accelerated Implementation Programme
• Opportunity to maximise on the value of existing data

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@wearethinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

628751359540314

Contact

Richard Stathers
0808 168 8922
accounts@wearethinc.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Financial
        • Financial and Accounting Applications
        • Accounts Payable Applications
        • Accounts Receivable Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Public and Private Hosting, Managed IT and Cyber Services
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements: Microsoft Windows Server

User support

• Email or online ticketing support: Yes
• Support response times: Within an hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: All customers have access to support teams and a named ; account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Please refer to service definitions for onboarding approach.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is made available through html and pdf.
• End-of-contract data extraction: Consultancy assistance is available to extract and migrate client data.
• End-of-contract process: Data removal from standard systems is included in service cost. Migration or transformation of data at the end of a contract is provided though additional consultancy.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Sub-set of functionality.
• Service interface: Yes
• Description of service interface: Desktop client (Windows); Web client (browser-based); REST APIs / Service Layer; Integration interfaces (DI API, SDKs)
• Accessibility standards: None or don’t know
• Description of accessibility: Desktop client (Windows); Web client (browser-based); REST APIs / Service Layer; Integration interfaces (DI API, SDKs)
• Accessibility testing: N/a
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API documentation available for most functions.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Service levels and modes of support may be customised.

Scaling

• Independence of resources: Thinc manages demand through forecasting and close monitoring of SLA performance to ensure availability of services.

Analytics

• Service usage metrics: Yes
• Metrics types: Incident and CSAT performance.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: SQL extracts, API and in application methods.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • API
  • SQL
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability and service levels are detailed in Thinc's terms and conditions documentation.
• Approach to resilience: Details available on request.
• Outage reporting: Email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Named individual only.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sage complies with ISO27001 and SSDLC practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are documented and follow a change control process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Near real-time monitoring of vulnerabilities using Crowdstrike Falcon.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Near real time monitoring using Crowdstrike Falcon and other IT management tools.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Incident management workflow is automated via omni channel service desk tools, including logging, updating, resolving and notifications.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial environments are available on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Available from Sage on request
• ISO/IEC 27001 accreditation date: Thursday 1 January 2026
• What the ISO/IEC 27001 doesn’t cover: Available from Sage on request
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Standards Institution (BSI), Certificate No. FS557624
• ISO 9001 accreditation date: Thursday 1 January 2026
• What the ISO 9001 doesn’t cover: Available from Sage on request
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Available from Sage on request
• PCI DSS accreditation date: Thursday 1 January 2026
• What the PCI DSS doesn’t cover: Available from Sage on request
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Db2642b8-f1b5-48a6-a5a1-8509b94235ca
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Aaf38b54-8fbd-49bd-949c-f8457863ebd3
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Content of the outreach activity is designed to suit the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@wearethinc.com. Tell them what format you need. It will help if you say what assistive technology you use.