Enovation UK Limited

Enovation Zaurus

The Enovation Zaurus Digital Consulting Rooms are used for screen-to-screen care, multi disciplinary team meetings, live chat, remote assistance and more. Professionals can use the consulting rooms to start video calls, chat or exchange files with their patients or colleagues.

Enovation Zaurus can be integrated with electronic healthcare systems.

Features

• Chat and file sharing functionality
• Video calling, screen sharing, video recording (optional) and whiteboard functionality
• Up to 100 participants in 1 video call
• iOS, Android, macOS, Windows, Web and smart glasses app
• Outlook add-in
• Guest access to consulting room through link and access code
• Supports Single Sign on
• Proven scalability and reliability
• REST and realtime API for integration
• All data is encrypted in transit and at rest

Benefits

• Easy to use from any device and location
• Improves efficiency
• Can be widely used for all online communication
• One solution for online meetings and screen to screen care
• Easy for patients to join a video call
• Easy to schedule video calls from Outlook calendar or EHR
• Secure, reduces risk on information security incident and breaches
• Proven scalability, availability and reliability
• Easy to integrate
• Commitment to ongoing investment and innovation in Enovation Zaurus

£700 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Liam.Canham@enovationgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

628808124690928

Contact

Liam.Canham@enovationgroup.com
08445611814
Liam.Canham@enovationgroup.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Enovation Zaurus can be used stand alone or integrated with healthcare information systems by using Cloverleaf and our REST and realtime API or generic video integration module.
• Cloud deployment model: Public cloud
• Service constraints: https://support.zaurus.nl/en/support/solutions/articles/47001147455-what-are-the-minimum-requirements-of-my-device-to-use-zaurus-
• System requirements: No requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support hours are Monday - Friday, 0900-1730 but these can be extended upto 24x7x52 and the response times are as agreed with the client and will be the same as during weekdays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support is available by telephone during normal business hours, which is 09.00 – 17.30 5 days per week. In addition, “critical” support in case high priority incidents for Enovation Zaurus and interfaces is provided 24 hours per day, 7 days per week. ; ; Dependant on the size and scope of project a technical support person would be allocated.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Enovation can provide both onsite and online training for integrators, administrators and end-users. ; ; User manuals are available online.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Enovation will inform the client at the time of cancellation of the possibility to make PDF downloads of conversations and to create zip files from files that have been shared in a conversation. Enovation cannot migrate data to the client or to the new service provider due to the encryption of data.; ; Before the agreement with Enovation expires, Enovation will present the client with a choice of what to do with the data known to Enovation from its role as processor. The client can decide to destroy the data or can decide to convert the paid account to a data retention account, hereby payment will mainly be made for the data storage.
• End-of-contract process: Enovation will inform the client at the time of cancellation of the possibility to make PDF downloads of conversations and to create zip files from files that have been shared in a conversation. Enovation cannot migrate data to the client or to the new service provider due to the encryption of data. Before the agreement with Enovation expires, Enovation will present the client with a choice of what to do with the data known to Enovation from its role as processor. The client can decide to destroy the data or can decide to convert the paid account to a data retention account, hereby payment will mainly be made for the data storage.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Enovation has developed specific apps for both mobile and desktop devices so users can have the best experience possible.; ; No difference in user functionality. (Company) settings are only available though desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Enovation Zaurus has multiple user interfaces available to support the best user experience for both professional en patient.; ; The Enovation Zaurus apps can be used as easy as other main communication apps. The user interface is intuitive and clear.; ; For screen to screen care integrated with a patient portal or electronic healthcare record the consulting room can be accessed through a link (placed under a button) without the need of an account or app.
• Accessibility standards: None or don’t know
• Description of accessibility: Enovation Zaurus can be accessed through an app or link and code.; ; In case of using the app the first time a user will receive an activation email to active the account and download the app. On a mobile device the user will receive push notifcations of new messages and receive incoming video calls the same as normal phone calls.; ; Employees can use single sign on to access the app.
• Accessibility testing: The interfaces and functionality have been developed and tested in cooperation with healthcare organisations and their patients. ; ; Their feedback has been included in the design and functionality, like adding the native dialer on mobile devices.
• API: Yes
• What users can and can't do using the API: Enovation Zaurus has a well documented REST and Realtime API available and can also be used in combination with Cloverleaf. Depending on the requirements light or in depth integrations can be made. ; ; Besides an easy to implement Generic Video Integration module is available.; ; Integrations have been made with top clinical system vendors eg Epic, Cerner. Also a specific Epic API integrations is available from AppOrchard, the Epic marketplace.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The following items can be customised:; - Color theme with in app; - Logo; - Email templates (activation mail and reminders)

Scaling

• Independence of resources: The service is hosted on our scalable infrastructure and is continuously monitored to ensure the best user experience.; ; Internet bandwidth within an organisation/or at home is an important resource.; ; The resolution of a video call is automatically adjusted based on available bandwidth.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of video calls; Duration of video calls; Number of messages; Number of users; Number of video recordings; Duration of video recordings; ; Available per period
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Encryption of all virtual data and media.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export a pdf or zip (including files) of their conversations.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Edifact
• Data import formats:
  • CSV
  • Other
• Other data import formats: Users can be imported in a CSV format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Each contract will include specific SLA's relating to the agreed performance and availability standards. Any compensation agreed for failure to meet performance levels will be clearly stated. We do not have any such contracts currently in place.
• Approach to resilience: Enovation has implemented a redundant infrastructure to ensure availability 24 hours a day, 7 days a week, 365 days a year. In case of a calamity within the primary datacentre Enovation Zaurus will be switched to the secondary datacentre minimizing downtime to minutes.; ; More information can be shared on request.
• Outage reporting: Through our online service status page: https://status.zaurus.io/.; You can also subscribe to updates via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Single Sign On (SAML2.0 or OpenID)
• Access restrictions in management interfaces and support channels: Enovation Zaurus is designed to help you meet the highest security expectations. Only designated employees have access to the management interface.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kiwa Nederland B.V
• ISO/IEC 27001 accreditation date: 16/11/2023
• What the ISO/IEC 27001 doesn’t cover: Enovation services are covered by our ISO certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 27799

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All knowledge and processes are being documented in a central knowledge base: Information Security Management System (ISMS). The Security Office organise on a yearly basis several workshops to be sure important subjects are clearly explained and ensure up-to-date knowledge. Every department also has at least one member of an internal task force to guard the compliance of the security policies in place. Enovation is accredited for the Data Security and Protection Toolkit (DSPT) and also for Cyber Essentials.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Internal documentation tools are available for documentation. These are remotely accessible to be reviewed by peer colleagues within the company. Additional meetings with different knowledge groups are organised to keep track of the changes and steer on possible risks that might emerge.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Ongoing efforts are made to enhance the software. When new information is supplied by partners, clients, support teams or developers, a risk assessment is made by Product Management and the security office. If the risk is high, this will result in downtime until fixed. If not, the affected parties are informed when deemed necessary and fixes are added to the backlog for the next update. Updates and fixes are not tied to a strict release schedule.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Ongoing efforts are made to debug and assess the software. Internal knowledge sessions and meetings are organised to minimise the chance of overseeing defects. Once something emerges, an assessment is made to assign a time frame for a fix. In case of a large security risk, users will be informed.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our service goal is to restore normal service operation as quickly as possible following an incident, while minimising impact to business operations and ensuring quality is maintained. ; To log an incident users either complete an Incident Logging Template and email to us or call us on a dedicated support number. This email address is monitored throughout the day and your call will be picked up immediately. ; For incidents that require immediate attention and are outside office hours calls are made to the support telephone.; A summary is made of all incidents on a regular basis for performance review.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By enabling remote work and virtual collaboration, Enovation Zaurus reduces the need for daily commuting and business travel, thereby lowering greenhouse gas emissions associated with transportation. This helps decrease the carbon footprint of individuals and organisations.

  Equal opportunity

  Our chat and video solution can bridge gaps for individuals with disabilities, providing alternative means of communication remotely.

  Wellbeing

  Our chat and video solution facilitates remote work, allowing employees to collaborate in real-time regardless of their physical location. This promotes flexibility and work-life balance while reducing the need for extensive travel.

Pricing

• Price: £700 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Liam.Canham@enovationgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.