G7 Business Solutions Ltd

HeyCentric Income Manager

A powerful suite of payment handling modules, feeding into a comprehensive Income Management component. This provides a highly effective overview of an organisation's cash position, assisting in both tactical and strategic decision making by giving a real-time view of the cash position at any given time.

Features

• Auto-allocation & matching
• Extensive and robust ETL tools and interfacing
• Bank Reconciliation
• Real-time reporting and dashboards
• Seamless integrations with payment providers and acquirers
• Mid-call, end-call and IVR telephone solutions
• Fully API driven as well as supporting other standard technologies
• Easily customisable web payments module
• In-person payment solutions for card, contactless and payment wallets
• Pay-By-Link; secure payment links via email, SMS and WhatsApp

Benefits

• 99.9% uptime guaranteed
• Integrations with multiple ERP solutions
• Reduces and eliminates key repetitive tasks
• Exceptional business continuity and disaster recovery as standard
• Fully SaaS-based; no software installation required (even chip & pin)
• Can remove an organisation from PCI DSS scope
• Low/no code ETL solution for third party integrations
• React UI for highly responsive, secure and intuitive user interface
• Always on latest version; no patch or security concerns
• Easy user management using technologies such as Azure AD

£4,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g7info@g7bs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

629019088956278

Contact

Julie Munt
01275 844650
g7info@g7bs.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The software can also compliment and be provided as an extension to any Enterprise ERP software
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • A modern, supported web browser application eg Edge, Chrome, etc
  • A modern computer or tablet to support the above browser
  • A reliable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For critical issues, the response time is 1 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All products receive the same support level and all support is included within the SaaS licence cost from Heycentric. This includes both technical and application support. Where required, technical account management can be provided on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Via consultation with the customer team a detailed solution design document is produced and signed off by both Project Manager and customer. This contains information on the proposed solution and will be a guide on use of system. Training is provided to super-users so they are able to defer training to their userbase. Any associated hardware such as Chip & Pin; devices are pre-configured for the customer such that they do not require any assistance from the customer's IT team.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This is entirely up to the users, but HeyCentric support full database backups, full SFTP transfer of files / resources or the user can simply export their data directly from the system using the ETL tool, web services or other online tools that are provided as part of the cloud service delivery.
• End-of-contract process: The data will ultimately be destroyed, but if it is still required, it can be provided to a third-party or to the customer directly via database backup, SFTP file transfer or various other methods that might be considered reasonable. The data can also be obtained on a self service basis by the customer (directly) if they utilise the web API's or ETL tools.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is parity where support for both the module and desktop services exist.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: The entire application stack is built using API's, which means that each and every screen and function available within the application is available via an API. This includes (but is not limited to), aspects such as user account creation, importing data, reporting, automation, ETL etc.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: A wide range of aspects can be customised, including (but not limited to) logos, colour schemes, icons etc. Both the vendor and an organisations competent super users, can make these customisation changes, using the application interface.

Scaling

• Independence of resources: Each tenant has their own dedicated node preventing access from other customers but also ensuring performance demand spikes on other nodes are not felt due to 'noisy neighbours'. Performance is automatically monitored and resource allocation is maintained to prevent issues across the environment. This is further enhanced using automatic scaling technologies within the SaaS platform, ensuring that busy periods such as month end and year end, do not create service demands that cannot be serviced by the application or infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Overview and detail on incoming payments taken and processed through multiple channels is available
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: HeyCentric Limited

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: HeyCentric's Income Manager application has its own Extract Transform and Load (ETL) tool. This tool is customer configurable and enables a competent user to pull information out of the application and transform it into a format of their choosing e.g. flat text file, JSON, XML, CSV,etc.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • JSON
  • UNIX
  • XLSX
  • XLS
  • TEXT
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • UNIX
  • XLS
  • XLSX
  • JSON
  • TEXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guarantees the functioning of all HeyCentric SaaS services with 99.9% availability for all hosted systems. If the services fails to meet any of these availability commitments, from an infrastrcture hosting perspective, the customer shall be entitled to service credits.
• Approach to resilience: Available upon request
• Outage reporting: Service outages are reported via email and also via the customer's online portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Azure Active Directory SSO
• Access restrictions in management interfaces and support channels: As a fully SaaS service, no management interfaces are exposed to users / customers. HeyCentric staff obtain access using both explicit whitelists and MFA. Support channels only allow users access once they have been formally set up, authorised and authenticated into the system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Azure Active Directory SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 09/01/2020. Current accreditation from 09/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: HeyCentric - Self-assessment
• PCI DSS accreditation date: 15/02/2022, latest update 03/01/2023
• What the PCI DSS doesn’t cover: Online payments & Telephony payments as these interface with third-party services that remove them from PCI DSS scope
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security policies are fully documented and available to all members of staff. Updates are communicated to the organisation, with new starters undergoing a specific session that covers the security policy and invites them to ask questions. This is based around the ISO27001 certification. Typical policies and processes include blocking the use of USB devices, password changes, fully documented change control, subscribing to security news letters from Heycentric's CREST accredited security partners etc.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Versions are tracked and updated within an advertised window with no interaction required from the customer. Every software change is subject to CAB approval which happens once a week (or can be put forward for an emergency change if required). Regular independent cyber security testing ensures that the rollout of such component changes not only undergo the scrutiny of advertised vulnerabilities highlighted by our independent security advisors, but these are then subsequently tested using a CREST accredited organisation.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: A detailed account of this information is available upon request. However, at a high level, the threats to the services are managed, monitored and neutralised via the IDS/IPS systems, which deploy patches regularly in a controlled manner using industry standard deployment tools and the information about potential threats comes from the CHECK certified security provider and datacentre partners.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This information is available upon request, but at a high-level potential compromises are identified using an industry standard IDS system, the response includes HeyCentrics own security procedures and includes their CHECK accredited security partner. Any such threats / compromises are classified as URGENT and are investigated immediately under the highest possible SLA. Engineers operate 24/7, ensuring any threats can be addressed immediately.
• Incident management type: Undisclosed
• Incident management approach: Further information available upon request, but the HeyCentric incident management is tightly interwoven with their service desk system. Users can report incidents via email, internet portal or telephone. Users can run their own incident reports via the system, but these are also available upon request. HeyCentric have pre-defined processes for common events (environment changes, refreshes etc) and these are documented on the portal knowledge-base where appropriate.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  G7 aims are to reduce our footprint as much as possible within the options available to us. We have an Environmental policy that all staff sign up to and which is externally audited as part of our ISO 14001 commitment. We are in rented office space, but we recycle etc.as much as we can. We do not believe we have a large environmental footprint, however the hybrid policy of working from home or the office, seeks to give employees a more flexible approach and less reliance on unnecessary fossil fuels. We have minimised paper output and continue to do so. Our aim is to move more of our servers to the cloud where we are able to schedule them to not be in use continually and therefore, they are effectively switched off during non-working hours. Some employee’s car share and we encourage this where possible. ; G7 publish our ISO 14001 renewal confirmation on our website and our email footers.

  Covid-19 recovery

  G7 continued to offer all services through the Covid pandemic remotely and assisted many of our customers with the change of working in the office to working from home. Even now, many customers prefer to continue using the remote method of working. ; G7 now offer a hybrid of working in the office and at home for all employees, to help them better manage their work and home life balance. ; G7 carried out all appropriate Covid working conditions, when people came back into the office, including social distancing and rotation of staff

  Tackling economic inequality

  Full collaboration with our partners throughout the supply chain and during implementations.; All of the G7 consultants have access to Unit4 Community4U ensuring they are able to keep up to date and are encouraged to do so. This results in accreditations for both G7 and the individual. G7 positively encourage consultants to work together to broaden their own individual skill sets in 1-to-1 sessions, with further avenues of progression explored and encouraged, even where training is for indirect skills (i.e. Not necessarily Unit4 ERP based). G7 believe that additional indirect skill sets can widen and compliment an employee’s existing skill set, for their own development as well as for the company.

  Equal opportunity

  G7 aim to recruit locally for the Application Managed Service if we can, based on the skillset we require. However, we are a very specialist service-based organisation that is tied to one main software provider. We are always looking to recruit good people and we are prepared to interview such, based on personal recommendation from current staff. G7 are fortunate to have a good balance of male, female and cultural representation throughout. Any form of discrimination would not be tolerated.

  Wellbeing

  As well as a flexible work at home policy, G7 also offer all employees flexible hours and a private health scheme. ; Weekly team meetings are held to discuss any issues etc. G7 offer a flat management structure which allows quick and uncluttered access to senior management. ; Although environmentally we encourage at home working, we are unlikely to move to a completely working from home system as we wish to keep a balance of colleagues working together for additional knowledge transfer and their own social welfare.

Pricing

• Price: £4,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g7info@g7bs.com. Tell them what format you need. It will help if you say what assistive technology you use.