MRI Software Limited

MRI Series5000

Series5000, is MRI's comprehensive asset tracking solution, which provides a flexible tool to manage and track your assets, from acquisition through to disposal.
The software's powerful search engine, advanced reporting capabilities and user-friendly interface enables users to view the movements of assets with ease.

Features

• Scalable and easy-to-use Asset Tracking solution
• Single source of truth for capitalised and non-capitalised assets
• Record GPS coordinate against each asset
• Connects to our mobile app
• Comprehensive business intelligence with in-built SSRS reporting engine
• Customisable data fields, screen layouts and business rules
• Audit trail of all changes including date, time and user
• Automated alerts for insurance & warranty end dates
• Repository for files linked to asset records or locations

Benefits

• Full integration with our asset tracking mobile app
• Audit trail provides traceability and accountability
• Customisable user access permissions and centralised administrative control
• Web-browser based, designed to automatically resize to your device
• Up-to-date and accurate asset register for insurance and audit purposes
• Facility to issue, loan and return assets, minimising unexplained losses
• Reduce operational costs in increasing asset visibility
• Improve customer service through better asset utilisation

£1,575 to £262,500 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

629051802053110

Contact

Claire Brown
020 3861 7100
tenders@mrisoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Planned maintenance is typically scheduled outside of regular business hours.
• System requirements: Any operating system that can run a supported web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: MRI’s Global Client Support group will make every reasonable effort to ensure that submitted cases are assigned the proper level of Severity. Submitted cases will be responded to in the order in which they are received, with consideration given for higher Severity levels. Response Time is the time it takes before a Global Client Support agent makes initial contact with the individual who submitted case. Bundled Service (Normal Priority 6 Hours, Serious Priority 3 hours, Critical Priority Live Call Only) Concierge Standard (Normal Priority 4 Hours, Serious Priority 2 hours, Critical Priority Live Call Only)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We include support within our annual fee. Support includes a named Account Manager and a Client Support Helpdesk. The Client Support Helpdesk also serves as the contact for all cloud support requests for trained users. Cases and incidents can be recorded and viewed in the myMRI portal on a 24/7 basis. The myMRI Portal provides clients with information on support cases, regardless of whether a call is logged via a phone call or via the portal. Various information, documentation, forums and resources are also available on the portal.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our training program is designed to help you achieve the maximum return on investment. During the implementation phase we will train your core project team to have a strong understanding of the system. Your project team will learn how data is structured in the solution, the available configuration options within the standard product and how the specific processes operate. This process involves reviewing your business processes as they are mapped to system functionality. We offer both classroom and webinar training. During this stage, well-designed and executed training helps your users of the system to become proficient and self-sufficient. After commencement of live use of the software, you will have access to a wealth of expertise via the support staff who are eager to assist with client questions and queries related to the system. You will also have access to our client portal for system documentation, user guides, forums, in addition to the support team.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The RDBMS used is SQL Server and the SQL backup (.bak file) will be provided if required at the end of the contract.
• End-of-contract process: Following termination of the contract (for whatever reason), buyer shall certify that it has returned or destroyed all copies of the applicable software and confidential information of supplier and acknowledges that its rights to use the same are relinquished. Buyer shall use its commercially reasonable efforts to remove all buyer data from any software or SaaS service prior to termination of the contract. Buyer may engage supplier to assist buyer in removing such buyer data at supplier''s then standard rates. If any buyer data remains in the software or SaaS service more than thirty (30) calendar days after the effective date of termination, supplier may, in its sole discretion and without notice, delete any and all buyer data.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes, Asset Tracking has a dedicated mobile app covering specific functional areas. The app is called Track5000 and enables the scanning and auditing of assets quickly and; accurately. The app uses barcode, RFID, NFC and GPS; technology. Data can be uploaded from the asset register to a smart phone and edited during the audit. Users can search for and edit assets, add new assets and complete events remotely.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Screen layouts and contents can be customised

Scaling

• Independence of resources: SaaS utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) and features including High Availability (HA) and Distributed Resource Scheduler (DRS) which ensure resources are available to support current and future growth of customer systems. Each server has appropriate resource reservations (vCPU, RAM, Storage) according to user and business process needs.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Standard reports can be produced in excel; Asset data can be exported in various formats. Other data exports can be requested through professional services
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will use commercially reasonable efforts to ensure availability twenty -four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which we provide adequate notice and will schedule to the extent practicable during the weekend hours), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, Force Majeure events or internet service provider failures or delays. We host our solution in a UK-based Tier 3 data centre that is designed to deliver high availability
• Approach to resilience: Available on request
• Outage reporting: Salesforce support desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The least privilege required for a role principal is followed in all areas, server access is restricted to only those RAM employees who have reason to access it. Support is provided only to Designated Support Contacts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Data centre Infrastructure and associated services are managed according to ISO 27001. The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.
• Information security policies and processes: The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For any 3rd party components, we subscribe to maintenance updates and receive regular emails about patch releases or new versions. All downloads of updates are performed within the company domain network and thus go via the normal security procedures. Any changes that we may need to make to components, are logged to a Source Code Control system and undergo a thorough code review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Monthly scheduled maintenance is undertaken to ensure that the technical platform is routinely patched to the latest available security guidelines / patches. Essential Maintenance may be undertaken on short notice based on a risk assessment to ensure that critical vulnerabilities are addressed outside of scheduled maintenance as required. Internal and external vulnerability scans are performed regularly. 3rd party security forums and alert services (e.g. ISC) are subscribed to along with automatic security device signature updates.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Standard offering is a shared firewall, this does not include an Intrusion Detection System (IDS). A dedicated firewall with IDS can be purchased if required. The firewall is maintained by our ISO 27001 certified hosting supplier and patched when vulnerabilities\exploits are announced.
• Incident management type: Supplier-defined controls
• Incident management approach: Our ISO 27001 compliant hosting supplier has a comprehensive incident management process, which includes isolating the breach identified, escalating to the Group Technical Operations Director, and assessing the impact of the breach. All security incidents are investigated to ascertain the cause of the incident.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MRI is committed to managing environmental risks that are material to our business and to reducing our carbon footprint by enhancing the energy efficiency of our operations and reducing the amount of waste that our company produces. We do this by utilising some of our own solutions with sensors in our own offices to assess our space utilization, energy usage and setting a reduction plan. As well as improving our own position, we also look at ways to help our clients work towards using services that have less impact on our planet’s scarce resources. A good example is HomeSwapper, our national mutual exchange solution. HomeSwapper enables tenants to swap homes either locally or anywhere across the United Kingdom with another social housing tenant, often to reduce their commute to work or schools which has a direct impact on carbon emisisons in the region.

  Covid-19 recovery

  We have fully embraced hybrid working and have recently formalised our flexible working model and different types of flexibility offered to all employees. We believe flexible working benefits our employees and the business. Our solutions available on this framework are all available remotely allowing our clients employees, users and contractors as applicable to work from any location in accordance with your approved working practices to allow flexibility

  Tackling economic inequality

  Our employees are all contracted and salaried fairly, in line with the Living Wage standards. All of our employees are paid at least the minimum rates as stated under the current Living Wage. We do not employ anyone on zero hours contracts and have a strong commitment to regularly review salaries in line with our appraisal process. We have a number of apprentices in the business who we are supporting to complete degree level qualifications, who all receive above the apprentice minimum wage. We also offer a comprehensive benefits package for all our staff, which includes health and wellbeing support and access to private health care.

  Equal opportunity

  We work hard to ensure our employees have a voice. Our business has various committees in place, such as a Diversity, Equity and Inclusion Committee and Employee Resource Groups, such as Women & Allies and LGBTQIA+, which help us understand how employees feel about working at MRI and help us drive forward inclusive events. We have also very recently launched our first ERG – employee resource group for Women and Allies. As a business with over 250 employees in the UK we are required to produce a Gender Pay Gap report. We very much welcome this initiative and our reports are available publically on our website. This report shows the impact we have on reducing our Gender Pay Gap and also highlights the many initiatives we have underway to further reduce our gap. This includes the development of our Flexible Working and Inclusive Policies initiatives, educating our People, People Managers and Business Leaders and working with external partners to attract a diverse staffbase.

  Wellbeing

  Work hard, play hard. From the day we opened our doors, we set out to build flexible, game-changing solutions that would make people's lives better. We do this by providing our clients with solutions that enable them to provide better places to live, work, and do business. The only way to carry out that mission is to hire the best employees and keep them. We are dedicated to creating a working environment which supports and develops our staff. Some of the benefits that we offer are: Gym reimbursements, Medical assistance, including mental health tools, Flexible working opportunities, including hybrid working Employee engagement is key to MRI's success and we hold quarterly spirit weeks to both connect and enthuse our teams globally. These weeks are themed and where staff are encouraged to learn about different topics or take part in activities that they might not typically have time for. These include fitness sessions, cooking sessions, engagement with families for those working from home or targeting one big event where we can globally feel like we are one team with the same goal. We also carry out bi-annual employee engagement surveys to ensure employees can express their views.

Pricing

• Price: £1,575 to £262,500 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.