GOVFORMS LIMITED

Digital Service Builder

Govforms is a no-code Digital Service Builder enabling UK public sector organisations to create accessible government forms, applications, and workflows. Built on GOV.UK and MoJ Design Systems with automatic WCAG 2.1 AA compliance, it features conditional logic, API integrations, multi-environment deployment, real-time analytics, and secure UK-only data storage

Features

• Accessible builder for forms, surveys, calculators, CRUD interfaces without coding.
• Integrated GOV.UK and MoJ components ensuring automatic, accessible GDS‑compliant design.
• Conditional logic enables dynamic routing, showing or hiding content instantly.
• Connect to external systems via REST APIs, webhooks, headers, authentication.
• Prototype, QA, and Production environments with instant, seamless multi‑environment deployment.
• Real‑time analytics dashboard tracking completions, drop‑offs, errors, and behaviour metrics.
• Generate documents, upload files, virus‑scan, store with SharePoint, S3, Azure
• Send email and SMS via GOV.UK Notify or AWS SES.
• Multi‑party approval workflows with comments, authorisation steps, and accept/return actions.
• OIDC authentication with Cognito, magic links, roles, and session management.

Benefits

• Build complex digital services faster without technical development teams.
• Meet accessibility standards automatically, reducing compliance risk and costs.
• Personalise user journeys, reducing irrelevant questions and improving completion.
• Integrate existing databases and systems without manual data re-entry.
• Test safely before launch, deploy updates instantly without downtime.
• Identify issues quickly, optimize forms, and prove service performance.
• Secure file handling with automatic scanning protects against malware
• Automated notifications keep users informed, reducing support queries significantly.
• Streamline internal processes, track decisions, maintain audit trails automatically.
• Secure access control protects sensitive data and manages permissions.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helpme@govforms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

629584987689662

Contact

Mark Preston
07828 047584
helpme@govforms.co.uk

About the service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • Media Services
  • Creative
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
  • Video Platforms
  • Digital Adoption Platform

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: P1 Critical (System down / Data breach): 2h response / 24h resolution target; P2 High (Major feature broken): 4h response / 3 business days resolution; P3 Medium (Minor bug / Feature issue): 1 business day response / 5 business days resolution; P4 Low (Questions / Feature requests): 2 business days response / Roadmap consideration; 24/7 AI chat for product support is included
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We conduct regular accessibility testing with assistive technology users to ensure our web chat interface meets WCAG 2.1 AA standards and provides inclusive user experiences.; Testing Scope: We test with common screen readers across different platforms, plus keyboard-only navigation, voice control software, and screen magnification tools to cover the main accessibility needs.
• Onsite support: Yes, at extra cost
• Support levels: Level 1: Product Support (Self-Service); Documentation with FAQs, tutorials, and knowledge base. Operational queries and workflows. 24/7 AI support. Support ticketing for issues. Bug reporting and resolution.; Included in licensing subscription; ; Level 2: Active Build Support (Guided Assistance); Support for design and implementation questions needing personalised guidance. 1 working day response with AI knowledge base. 1:1 consultations, workflow design, and troubleshooting for teams. Access to product support engineers.; Annual charges priced at SFIA 3 Assist/ Development; and implementation, depending on client need, see pricing; ; Level 3: Enterprise Operations; Management of production systems. Handles bugs and incident management aligned with ITIL frameworks. Dedicated support manager and engineering resources. Includes monitoring, change management.; Costed at 15% of overall development as annual service price.; ; Level 4: Enterprise Collaboration; Technical advisory, optimisation, and roadmap planning. Dedicated account manager and engineering resources, priority feature requests, quarterly reviews, capability extension. Early beta access and senior team escalation.; Annual charges priced at SFIA 3 Assist / Development; and implementation, see pricing
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation via learning tutorials
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users retain full ownership and control of their data throughout the contract period and after termination.; ; Users no longer in contract have their Govforms service libraries revert to Free tier under which they retain access to all their data. Free tier users are free to continue to use the product indefinitely but are unable to deploy or run services in the Production environment. ; ; Users may copy designs and configuration to another product at any time.
• End-of-contract process: Inclusive:; - We will ensure continued service until the contract end date. ; - All obligations accrued before contract end remain in effect and we continue to support the Buyer through the offboarding period (via support tickets).; - Client ensures services running in our Production environment are undeployed (we can assist with this via support ticket); - Ability to access data indefinitely in Free Tier; - Ability to continue to use Govforms QA Environment; - Retention of data; - Removal of data at client's request, via support ticket; ; The client can choose whether to retain their complete Govforms accounts and data in Free tier, or delete all of their data.; ; Additional cost / separate:; Consultancy on service transition - see Cloud support lot service / ratecard.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Speed and available screen space to see information layouts
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Deploy/undeploy digital services; Get analytics feeds; Get deployed service info
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What Can Be Customized; Service-level: Form structure, page flow, field types, validation rules, conditional logic, notifications, API integrations, workflows, authentication methods, and data retention policies.; ; Library-level: Complete branding including logos, colors, fonts, header/footer content, custom CSS/Sass overrides, authentication providers (OIDC, Cognito, magic links), email templates, file storage locations (SharePoint, S3, Azure, Google Cloud), data feeds, and API keys.; ; Page-level: Content, layout (full/two-thirds/narrow width), progress indicators, help text, back button behavior, and action triggers (API calls, emails, redirects).; ; Field-level: Labels, validation, pre-population, conditional visibility, error messages, formatting, and dynamic choice lists from APIs or data feeds.; ; How Users Customize; Visual builder interface: Drag-and-drop components, settings panels with tabs for content/validation/actions. No coding required for standard features.; ; Advanced customization: Liquid templates for dynamic content, custom CSS/Sass for styling, REST API configurations.; ; Who Can Customize; Administrators: Full access to all settings including library branding, authentication, and user management.; ; Designers: Create and modify services, configure workflows, deploy to QA.; ; Live data access users: Can deploy to Production and modify all design elements.; ; Read-only users: View designs and add comments only—cannot make changes.

Scaling

• Independence of resources: The SaaS platform compute and data platform infrastructure auto-scales in real-time response to aggregate demand across the platform.; ; Alternatively users can choose to deploy Govforms to their private cloud.

Analytics

• Service usage metrics: Yes
• Metrics types: Analytics Dashboard - 6 headline metrics (journeys, completions, page hits, validation failures, usage patterns, completion time) with period comparisons. 13+ interactive charts showing traffic trends, device/browser splits, drop-off pages, and time-per-page analysis.; ; Audit Log - Event-by-event tracking of page views, completions, validation errors, and API actions with full technical details for troubleshooting.; ; User Data Viewer - Searchable table of all submissions with configurable columns, filters, and export capabilities
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly from the platform using built‑in self‑service export tools. Configuration data can be downloaded in JSON format, ensuring full portability, while submitted user data stored in our secure cloud environment can be exported in CSV format, including attachments where applicable. Exports can be performed at any time by the user, without needing supplier intervention. At contract end, we also provide a complete export of all data we manage as part of our standard offboarding process, ensuring users retain full ownership and control of their information.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • Extraction to Share Point
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Share Point data feeds like Excel
  • Restful APIs

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability SLAs: ; - 99.9% for Production Services ; - 99.5% for Builder and Analytics consoles; ; Users are provided with service credits for availability SLA breaches: ; ; Monthly Uptime Percentage Service Credit Percentage; 99.0% to < SLA 10% of the monthly bill for that service; 95.0% to < 99.0% 25% – 30% of the monthly bill for that service; < 95.0% 100% of the monthly bill for that service
• Approach to resilience: We have redundancy across data centres and auto-scaling across both compute and data resources.; ; Details available on request.
• Outage reporting: Public dashboard available for Production, QA and Builder environments (see website); ; Real-time email alerts can be sent to clients on request.; ; Technical retrospective reports sent for any major outages or incidents.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using strict ISO 27001‑aligned access control and Zero Trust principles. Access is limited to authorised personnel through strong identity verification, including MFA, SSO and least‑privilege role assignment. All administrative interfaces require authenticated, role‑based access, and devices must meet security and compliance requirements before connecting. Continuous monitoring detects unusual activity, and privileged actions are logged and reviewed. Support channels also require verified user identity before approving changes or accessing sensitive information, ensuring only trusted, authorised users can request or perform administrative operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As an ISO 27001 certified organisation, we operate a fully implemented Information Security Management System (ISMS) designed to protect the confidentiality, integrity, and availability of all information we handle. Our ISMS is built on a comprehensive suite of controlled policies and directives covering Acceptable Use, Access Control, Asset Management, Backup & Recovery, Business Continuity, Data Protection, Secure Development, Network Security, Incident Management, Supplier Risk, Physical Security, and Remote Working, among others. These policies are supported by core ISO 27001 artefacts such as our Statement of Applicability, Information Asset Register, Risk Register, Internal Audit Programme, and Document Control Register.; Governance is overseen by our ISMS Manager, with technical controls managed by the IT and Technical Director roles. All employees complete mandatory information security induction and annual refresher training, ensuring awareness and consistent adherence to controls.; We ensure continual compliance through formal internal audits, risk reviews, documented change management, and regular management review meetings. Key technical safeguards include antivirus protection, firewalls, monitoring, access logging, and secure backup processes. Together, these measures provide a robust, audited, and continually improving security framework that ensures our policies are followed effectively across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a formal ISO 27001‑aligned configuration and change management process to ensure all service components are controlled throughout their lifecycle. All assets and configuration items are logged in our Asset and Information Asset Registers, with version control maintained through our Document Control Register and Change Request Log. Nonconformities are recorded and resolved through a structured corrective‑action workflow. Changes undergo documented security impact assessments, including evaluation of confidentiality, integrity, availability, and compliance requirements. Approved changes are implemented, tested, verified, and audited through our internal audit programme, ensuring security, traceability, and continual improvement of all systems and services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a formal ISO 27001 vulnerability management process that continuously identifies, assesses, and mitigates threats to our services. Potential threats are evaluated through our Risk Register, Information Asset Register, and ongoing security monitoring, including malware and vulnerability controls defined in our ISMS policies. Patches and security updates are prioritised based on risk and applied promptly following assessment, approval, and change‑control workflows. Threat intelligence is sourced from industry standards, security advisories, regulatory updates, and internal audits, ensuring we maintain up‑to‑date protection against emerging risks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use ISO 27001‑aligned protective monitoring to continuously identify and respond to potential compromises. Threats are detected through logged security events, monitoring of systems and networks, and alerts from our ISMS controls and risk processes. When a potential compromise is identified, it is logged, assessed for impact and urgency, assigned an owner, and investigated following our documented incident and nonconformity workflow, including root‑cause analysis and corrective action. Responses are initiated immediately, with verification and closure performed through structured follow‑up and internal audit processes to ensure rapid, effective incident handling.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal ISO 27001 incident management process with predefined workflows for common events, including account compromise, data breaches, and security nonconformities. These are managed through structured procedures covering identification, logging, assessment, containment, corrective action and verification. Users report incidents via the Service Desk or ISMS incident reporting system, where details are logged and assigned for investigation. Incident reports are documented within the ISMS, including impact analysis, remediation steps, and lessons learned, and are reviewed during management meetings and audits to ensure continual improvement of the security management system.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Included: No time limit. Unlimited team collaborators. Full builder access in Prototype and QA environments—build unlimited forms, test all features including workflows and integrations, custom branding, analytics dashboard. Excluded: Production deployments, live integrations (real API calls, actual emails), premium support (community/email only).
• Link to free trial: https://govforms.co.uk/contact

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Friday 30 May 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation ISO Certification Limited
• ISO 9001 accreditation date: Friday 30 May 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: D2a88e95-ed10-4c59-9f71-69c25c8b7108
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: A3f401c2-0d8e-4f42-904b-6eb1574b2acd
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at helpme@govforms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.