OTTIMO CONSULTING SERVICES LIMITED

Service Integration (SIAM) Service

Provision of experienced, adept and pragmatic subject matter experts to lead commercial planning, business analysis, programme, contract, service integration and management, tender support from planning through to supplier negotiation, selection and contract execution. Post contract supplier management and optimisation of legacy contracts and exit strategy planning and execution.

Features

• Service Integration and Management based on ITIL methodology and processes
• Tailored ITIL based processes and service definitions
• Review and collapsing of delivery silos
• Management of end-to-end SLAs, XLAs and KPIs
• Supplier management including reporting and service credits
• Establish good working relationships between suppliers
• Ensure end-to-end delivery of services to the business
• Retention of key core skills, competencies and knowledge internally
• Tailored SIAM approach for specific clients
• Continuous service improvement

Benefits

• Flexible scope and content of SIAM Services
• Focus across supplier relationship and operational execution
• Independent and supplier agnostic means impartial advice provided
• Flexible pricing structure based on client needs
• Fee can be dependent on end to end service delivery
• Access to experience, innovation and strategy advice
• High customer satisfaction and quality of service

£420 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@ottimo-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

629729592131199

Contact

Nick Ravenscroft
07841596343
admin@ottimo-consulting.com

Planning

• Planning service: Yes
• How the planning service works: Ottimo works alongside programme teams to embed cloud commercial and contractual technology, digital industry, SIAM and ITIL expertise to ensure supply chain, commercial, operational and procurement complexities are managed efficiently and effectively.; ; We manage complex supplier contracts for you, working with your key stakeholders to achieve the outcome you need at pace, in the timescales you've committed.; ; We provide on-demand SIAM, commercial and contract management professionals to fill interim gaps in your team, build your capability or support your programme demands where additional expertise is required. ; ; We support buyers to structure or renegotiate flexible and adaptable contracts and services, establish and manage simplified operating models, get full pricing and cost transparency from their supply base, clearly express and articulate liabilities so risks are understood and build internal capability. Which all contribute towards significant savings and efficiencies.; ; We facilitate knowledge transfer to build and support internal contract management capability.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ottimo service management and transition consultants have a wealth of experience helping all tiers of government set-up and plan their migration to the cloud. We work collaboratively with Buyers to create and deliver set-up and transition strategies that ensure adherence to required standards and incorporate service management standards such as ITIL4, giving customers confidence that they will achieve successful outcomes. ; ; We work with customers to construct a comprehensive delivery path, leveraging our end to end contract management and commercial expertise and covering everything from legacy supplier contract management, financial & legal constructs, supply base navigation, route to market optimisation, exit arrangements including disputes and service issues. ; ; Our commercial, contractual and SIAM leads bring deep industry and technology experience across all disciplines (including private and hyperscale cloud application services, hosting, desktop, software, network, telephony, and security) to ensure a robust migration approach.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: There are no constraints

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Support is included in the consultancy service deliverables that are supplied and within the programmes we deliver.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ottimo has a working from home policy by default to limit the need to travel; where onsite presence is required, public transport is promoted wherever possible. Ottimo also operates a digital by default policy to reduce to the absolute minimum the need for printed output and avoids single use plastics, limiting the impact of waste on the environment.

  Covid-19 recovery

  Ottimo supports remote and hybrid working as appropriate for our employees. Ottimo has a working from home policy by default to limit the need to travel; where onsite presence is required, public transport is promoted wherever possible.

  Tackling economic inequality

  Ottimo supports the UK Governments levelling up agenda, through providing the opportunity to work flexibly from any location. There are no locational or educational restrictions on the people and educational qualifications that they have when applying for roles with Ottimo. ; Ottimo also offers our staff one day’s paid leave per year to volunteer with community projects and charities.

  Equal opportunity

  Ottimo adopts a strict anti-discrimination policy and practices equal opportunities at all levels in the way that we recruit and conduct ourselves in business. We ensure that all employees and subcontractors are treated equitably and fairly with the same rights and access to opportunities.

  Wellbeing

  Ottimo takes the well-being of its staff and customers very seriously - we proactively support our staff in the maintenance and improvement of both their physical and mental health. Flexible remote and hybrid working practices are encouraged to ensure continued support for our employees’ and subcontractors’ work life balance.

Pricing

• Price: £420 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@ottimo-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.