ALTODIGITAL NETWORKS LIMITED

Xerox Mstore

Enterprise Document Management and Workflow solution, including document capture, classification and data extraction, with business process automation. The solution provides control of information and optimization of workflows via a secure platform supporting and integrating with other line-of-business systems used by your organization.

Features

• Secure document storage with encryption
• Flexible document search and retrieval
• Storage of all file types
• Automated document capture, classification and data extraction
• Workflows and business process automation
• Role based access control
• Information / document lifecycle management
• Comprehensive auditing and activity reporting
• On-premise or hosted (cloud) deployment
• Intuitive and friendly user interface

Benefits

• Secure and control documents / information
• Standardize information storage
• Quickly retrieve information from any working location
• Enable collaboration between users at diverse locations
• Avoid duplication, create complete and consistent filing
• Streamline workflows for process efficiency and consistency
• Provide robust and auditable records of activities
• Improve data protection and related compliance activities
• Encrypt data stores to maximize data security
• Simple integration with IT infrastructure, applications and policies

£175 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at xbsuk.bid-team@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

629860315166973

Contact

Alison Meighan
07717727484
xbsuk.bid-team@xerox.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Implementation requires a Microsoft Server platform, either via cloud service providers, the mstore cloud platform or a customer provisioned data centre.
• System requirements:
  • Implementation on a Microsoft Server platform (cloud or on-premise)
  • Clients use common web browsers for access (Chrome, Edge, Safari)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support provided 8am-6pm on normal working days. Service can be extended on request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Single support level, with response times based on support incident assigned level (critical / high / medium / low / cosmetic / change request) and impact. First line support: UK-based helpdesk. Responsible for client contact and initial issue triage / impact assessment. Second line support: UK-based analysts, with support engineers drawn on rotation from installation team. Responsible for issues escalated from First Line and will directly contact customers / users for additional information and / or fault resolution. Third line support / development: UK-based software development team, responsible for resolution of escalated issues. Work with second line support analysts to resolve deep issues, create software patches and / or work arounds. Technical account management is provided to support a main sales account management contact. Cloud support engineering services are provided via the First Line team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Custom / customer-specific tailored training is provided as part of the setup and onboarding process. User documentation is also provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The application includes data download tools, to allow end users to extract data at the end of the contract. If required, custom data extraction and migration services can be provided - for example, bespoke migrations to successor systems (at prevailing charge structure).
• End-of-contract process: Customer access rights end at the termination of the contract. Data will be removed from cloud systems on receipt of customer authority to dispose. Data extraction is via use of the built-in data download services, that are included without additional cost. Custom migrations / bespoke migration to successor systems will be charged on a time & materials basis. Typically this is only required for very large data sets where the built-in download would be time-consuming.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Xerox mstore provides an API for document linking from 3rd party applications. The API provides a collection of commonly used document functions, such as uploading of new documents, searching for documents and downloading documents. This is a RESTful API with user-specific access keys, allowing use via any programming language that supports web APIs and providing comprehensive access control.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers have access to a configuration toolkit that can be used to configure custom document storage, security, retention and business process workflows.

Scaling

• Independence of resources: Resources are dedicated and scaled with regards to customer needs.

Analytics

• Service usage metrics: Yes
• Metrics types: User activity reporting is available within the application, with drill down by activity / user / object (document or process).
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The application provides built-in data export functions, available to users with administrative permissions. These tools allow extraction of the document content / metadata stored within the system.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Native document formats / original format
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Native document formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As stated in the Master Hosted Services Agreement signed between parties.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access control applied throughout the application. Role policies define what users within that role can / cannot do, with an overall policy of most-restrictive-applies. Granular permissions are set at object (cabinet, document, workflow step) level and action (view, update, print, email etc) level.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: The Xerox Information Security Policy, Infosec001, is aligned to the ISO27001 key controls and the policy is supplemented by additional documents detailing specific requirements to meet the policy. Specific locations and services in Xerox are certified to ISO27001.
• Information security policies and processes: Xerox utilise a documented framework (Xerox InfoSec 001) for security governance both at a company level and specific to the service which is aligned to NCSC guidance and ISO27001. This provides assurance that reporting is completed and reviewed across all aspects of the service. The Xerox CEO has ultimate responsibility for security. Xerox’s commitment to Information Security is communicated throughout the organisation and its partners, and is evidenced by board level approval of the Xerox Information Security Policy. The Information Security-related responsibilities of the CEO include: • Overall control and management of Information Security for Xerox in the UK; • Overall information risk ownership; • Provision of adequate resources for Information Security; and, • Approval authority for Information Security policy. • Reporting compliance Reporting is subject to review by senior management. There are processes in place to review and understand any current legal and regulatory requirements and to review an implement any future changes. The Xerox Information Security team monitor various sources for changes to legislation and are currently on the UK Government CiSP which allows us to engage with Government on proposed changes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Utilisation of Industry standard Change management from beginning to end of contract life. All changes are validated against NIST standards and for any potential security risk or security impact.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Utilisation of real-time vulnerability scan and network analysis, all remediation is automated and responded to within in moments of identification. Critical security patches are deployed within 72 hours of notice of availability. System patches are applied within 14 days of availability for non-critical patches. Our resources for threats is derived from multiple sources including Threat management / remediation provider
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We utilise a multi-pronged set of systems from Network traffic monitoring, heuristic behaviour analysis, known threats, and Artificial Intelligence based system nominal state behaviour tracking. A potential compromise is quarantined and analysed immediately via Ai then escalated to personnel if unable to categorize. Most actions are completed within 15-30 minutes of identification.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We utilise a governed set of processes defined internally by the CISO and report via email / web portal. Reports are generated post critical incident and root cause analysis.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Xerox is committed to fighting climate change such that we play a role in the sustainability of our world’s natural resources. Xerox has identified four strategic commitment areas where we can make a significant impact on the environment: • Reducing Energy Use and Protecting the Climate: • Preserving Biodiversity and the World's Forests: • Preserving Clean Air and Water: • Preventing and Managing Waste: We invest in technologies that reduce the carbon footprint of our operations and offer solutions to our customers that reduce energy use, cost and waste. Our Net Zero goal is 2040. In 2021, we also expanded our greenhouse gas (GHG) emissions reduction goal to cover scopes 1, 2 and 3. We plan to achieve net-zero emissions through projects that improve operational efficiency, create new technology innovations, and neutralize residual GHG emissions through carbon compensation mechanisms. Our approach to sustainability includes partnerships to accelerate progress. We have officially joined the UNFCCC’s Race to Zero and SBTi’s Business Ambition for 1.5°C campaigns, aligning our climate mitigation targets to what science dictates is necessary to reduce the destructive impacts of climate change on human society and nature. We are a founding member of Defra’s e-Sustainability Alliance (DeSA), We are actively involved in the provision of best practices on the ways in which IT firms of all sizes can minimize their environmental impacts. We also support the Government Cloud Sustainability project, focusing on ‘Sustainable IT’ (e.g. achieving net-zero, modern slavery and other supply chain matters) and ‘IT for Sustainability’ – including the social pillar, “How to procure and measure performance on all things Cloud”. When selecting our technologies and services for G-Cloud, we have utilized this knowledge base and ensured that the services & technology used comply with Government guidance and carry accreditation from 3rd party bodies where appropriate.

  Equal opportunity

  Through our policies and actions, we demonstrate our commitment to diversity, inclusion and belonging every day. The Wilson Rule Xerox strives to attain a diverse applicant pool in the evaluation of both internal and external candidates for open positions. The Wilson Rule is inspired by our first CEO, Joe Wilson. His call for social responsibility, diversity and inclusiveness is a Xerox core value and part of our company DNA. The spirit and the letter of the Wilson rule drives diverse representation at management and professional levels throughout Xerox by ensuring robust outreach and recruiting of diverse candidates. At the heart of the Wilson Rule is our commitment to recruit and present a diverse applicant pool for the hiring manager’s consideration when seeking candidates for open management and professional level positions throughout the company. Non-Discrimination Policy Globally, we create policies that support our business goals and reflect the culture of the countries in which we do business. Xerox does not discriminate on the basis of race, colour, religious belief, sex, age, national origin, citizenship status, marital status, union status, sexual orientation or gender identity. Equal Employment Opportunity Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

  Wellbeing

  At Xerox we understand that everyone has different needs and that for our team, health, well-being and family are what matter most. We offer a balanced suite of benefits that takes every part of life into account. We believe that when people's individual needs are tended to, they perform better. Balancing work with life: all the more reason why Xerox is the employer of choice. Our people make us what we are and what we strive to be: innovative industry leaders poised for continued growth and success. Our greatest asset is our employees. So we strive to offer employee benefits that support them and their families. Depending on the role and organization, these offerings could vary.

Pricing

• Price: £175 an instance a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at xbsuk.bid-team@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.