GEOSPHERE ENTERPRISE SOFTWARE LTD

GeoWorks

GeoWorks is an enterprise asset management platform with integrated energy management. It helps teams manage assets, streamline maintenance, and improve uptime by reporting faults, creating work orders, and assigning jobs to field engineers. Workflows track tasks through to completion, while integrations connect sensors and control devices for visibility and automation.

Features

• Cloud hosted management platform for maintenance of Assets & Infrastructure
• Mobile workforce management apps for field engineers and maintenance technicians
• Integration with external systems through flexible APIs
• Dashboards for KPI reporting on energy, maintenance, or environmental conditions
• Subcontractor management, including invoice and bill of materials approval
• Compliance reports for fault resolution, safety, energy, or CO2 reduction
• Integration with wireless sensors for detecting faults, and measuring energy
• Optional reporting of energy consumption and carbon reduction
• Operation and maintenance software for Street Lighting, Highways, Property assets
• Public-facing website allowing members of the public to report faults

Benefits

• Intelligent management of faults, jobs, surveys, inspections, and routine maintenance
• Measurement and reduction of energy consumption, and CO2 emissions
• Management of Electrical test certifications & risk assessments
• Reduce carbon footprint, through smarter scheduling, automation & control.
• Leverage AI & machine learning to identify faults and inefficiencies
• Reduce operational costs through predictive maintenance, enabling first-time-fix resolutions
• Job scheduling and task allocation on mobile for field engineers.
• Engage members of the public to easily report faults
• Maintenance of social housing, and power the drive for NetZero
• Asset management & energy management for smart cities and buildings

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@thegeosphere.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

630122540234696

Contact

Mike Armstrong
07740819096
support@thegeosphere.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Unscheduled and unplanned maintenance activities are performed outside; of normal business hours to minimise disruption.; ; Geosphere aims to give the customer a minimum of 4 business hours; notice for any unscheduled or unplanned maintenance.; ; With this comprehensive support and availability, Geoworks ensures the seamless functioning of its services, addressing any maintenance needs; with minimal disruption to its users.
• System requirements:
  • Modern web browser
  • Modern mobile device

User support

• Email or online ticketing support: Yes
• Support response times: During Business hours (9am - 5pm Monday - Friday, excluding public holidays); Email, Phone & ticket system is managed at all times. Tickets raised via the ticket system receive an immediate acknowledgement confirmation.; Help desk and email responses are prioritised with initial responses being made within 1 hour. Depending on the nature of the question, a call back or follow on email is provided and agreed with the caller as part of the initial call / email handling.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Helpdesk Support is Monday to Friday 9am to 5pm and is included in the; annual subscription.; ; A technical account manager\cloud support engineer can be made; available again, costs are set out in the Service Definition Document
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, and user documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data is extracted through the export module and can be provided in a; range of different formats.
• End-of-contract process: Following a formal request to terminate the licencing agreement,; Geosphere will cease to provide the service on the agreed termination; date in accordance with the licence terms.; ; Geosphere will provide data exports by email or FTP file transfer in an; agreed-upon common format for up to three months after termination.; Off-boarding costs are not covered by the pricing document but can be; provided separately by our Professional Services team, depending on any; specific requirements.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile application used for field operatives for the following: On site jobs, risk assessments, collecting faults, inspections, testing of assets and data modification\collection.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A modern web client accessible via a standard browser.
• Accessibility standards: None or don’t know
• Description of accessibility: GeoWorks is designed with accessibility in mind. Many interface elements use standard browser controls and follow accessible design patterns. Some features already meet WCAG 2.2 requirements. While the platform is not yet fully compliant, we are actively working toward broader alignment with WCAG 2.2 AA standards, prioritizing key user journeys.; ; We welcome customer feedback and are open to conducting an independent accessibility audit to assess our current performance, identify gaps, and support ongoing improvements.
• Accessibility testing: We have not yet carried out formal testing with users of assistive technology and do not hold audit evidence. Any accessibility would be captured via support, triaged by severity, and addressed through our defect process, with workarounds or reasonable adjustments provided where needed.
• API: Yes
• What users can and can't do using the API: Fault API - Web Feature Service API - Central Management System API.; ; Any Use\Changes to our APIs would be discussed on a customer to; customer basis.; ; 3rd party API Integration is available as set out in the Geoworks pricing; document
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • ODF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation includes modification of system functionalilty. System changes are delivered by Geosphere engineers working alongside the customer.; ; Reports can be developed either by customer users with SQL capability or by Geosphere engineers on the customer’s behalf.; ; Where required, custom API integrations can be designed and delivered by our Professional Services team. Core product functionality is configurable in collaboration with the customer’s system administrators.

Scaling

• Independence of resources: We prevent impact through tenant isolation and resource governance. Each tenant has quotas and rate limits at the API boundary, and workloads run with CPU/memory limits to prevent resource starvation. Batch processing is separated from interactive traffic using dedicated worker pools and queues. The platform scales horizontally and operates with planned capacity headroom. We monitor per-tenant and platform metrics (latency, errors, throughput, saturation) and alert on abnormal usage. If a tenant exceeds limits, throttling is applied to that tenant only.

Analytics

• Service usage metrics: Yes
• Metrics types: Availability, uptime, incidents and planned/unplanned downtime ; ; Support and service operations, Ticket volumes, resolution times, backlog
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: This can be done through our data export module.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is transferred locally between services within our network and does not touch the public internet

Availability and resilience

• Guaranteed availability: Geosphere commits to using commercially reasonable efforts to make the; GeoWorks service available 24 hours a day, 7 days a week (excluding; planned downtime and emergency downtime periods). Geosphere; provides a minimum 7 day notice period for all planned downtime. Geosphere aims to achieve uptime availability of 99% in line with Azure Hosting.; Contractual obligations and service level performance\penalties are; negotiated on a contract to contract basis.
• Approach to resilience: The application is load balanced to allow for variable traffic and also; provides global DDoS protection. Backend components are able to scale; both vertically and horizontally. Despite the proactive measures taken,; backups are taken daily and disaster recovery exercises are carried out at; least every 6 months.
• Outage reporting: Public Dashboard\API\E-Mail Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels through role-based access control (least privilege), MFA, and centrally managed identities. Administrative access is limited to authorised support personnel, with approvals for elevated privileges and time-bound access where applicable. Access is logged and monitored, with regular access reviews and prompt revocation via joiner/mover/leaver processes. Support requests are authenticated and verified before any account changes or sensitive actions are performed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Geosphere follows the Group ISMS aligned to ISO/IEC 27001/27002, which is certified at parent company level. Geosphere adopts the Group’s security policies and operating processes, including risk assessment, access control (least privilege/MFA), secure development and change control, vulnerability and patch management, logging and monitoring, incident response, supplier assurance, backup and disaster recovery testing, and staff security training. We are subject to Group governance, periodic control testing/audit activity, and corrective-action tracking to ensure controls remain effective.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Any changes to the application follow a strict change process. A change; request is raised, detailing the required changes and impact to the; continuity, security and functionality. The ticket goes through a business; approval and technical approval stage to ensure the change does not have; a negative impact on the product.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats to the application are identified during weekly network; scans of the application infrastructure and instantly addressed. Potential; threats are assessed internally against severity and likelihood of becoming; incidents. Patches can be released as soon as 1 hour if critical. Information; for potential threats are obtained from Tenable's threat and vulnerability; database.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Geosphere is committed to ensuring the security of applications and; software that handle End User Data. To achieve this, they perform annual; security assessments or assessments with every major release, adhering; to industry-recognized standards. These assessments primarily focus on; application security, encompassing penetration testing and code reviews.; Geosphere engages qualified third parties for these assessments but may; also conduct them in-house, following industry-standard best practices.; This proactive approach helps in identifying and mitigating common; security vulnerabilities effectively.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a documented incident management process with predefined playbooks for common events such as service degradation, security alerts and data issues. Users can report incidents via our support portal, with severity-based triage, escalation and communications. We provide incident updates during resolution and a post-incident report covering timeline, root cause, customer impact, corrective actions and prevention measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 21 April 2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification is limited to: the development of software and hardware products, and the design of graphical user interfaces for the operation of buildings, as defined in our certified scope and Statement of Applicability (SoA) Version 1.0.; ; Accordingly, the certification does not cover activities or services outside this scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Friday 21 December 2018
• What the ISO 9001 doesn’t cover: Our ISO 9001:2015 certification is limited to the development of software and hardware products, and the design of graphical user interfaces for the operation of buildings, as defined in the certified scope.; ; Accordingly, the certification does not cover activities or services outside this scope.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3f79ff29-2905-4b8e-aaae-79549660029d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 17d8bb24-d175-4a8e-9ee3-ba8c0d3cb3fe
• Other security certifications: Yes
• Any other security certifications: SO 14001:2015(Environmental Management Systems)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@thegeosphere.com. Tell them what format you need. It will help if you say what assistive technology you use.