INFLUENTIAL SOFTWARE SERVICES LIMITED

Boomi iPaaS and Thru MFT - hosting, cloud, maintenance and services

Boomi is a cloud native, fully on-demand, multi-tenant, unified platform for the Connected Business. It allows customers to connect everything together: people, processes, applications, data, and devices to enable integrated engagement everywhere, across any channel, device or platform.

Features

• Application and Data Integration
• Meta Data Management
• EDI
• Workflow Automation
• API Management
• Crowd sourced best practice
• Managed File Transfer (including Thru)

Benefits

• Reduced annual costs and TCO
• Increased business agility
• Enables digital transformation

£3,151 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

630321195547318

Contact

Andy Richardson
0845 6430592
contact@influentialsoftware.com

Planning

• Planning service: Yes
• How the planning service works: On a case by case basis, depending on scale/location/important of the operation, our technicians can ensure the appropriate hosting and software is implemented
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Boomi

Training

• Training service provided: Yes
• How the training service works: As a VAR for Boomi, we can organise for training to be provided to end users. Online training is included in the purchase price
• Training is tied to specific services: Yes
• Services the training service works with: Boomi

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of our cloud first focus, we often migrate clients from on-premise to Cloud or between Cloud providers.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: N/A

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Please refer to the latest information from Boomi

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our UK-based support team can handle the hosting and software support for 3rd party software

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: There is an SLA which outlines response times depending on severity.; ; Std Support: ; 1 hr for Severity 1 ; 2 business days for Severity 2-4; ; Premier Support; 1 hr for Severity 1 ; 8 business hours for Severity 2-4
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Boomi Standard support is included at no charge with all Boomi subscriptions. Our Boomi 24/7, free-phone support covers only Severity 1 issues (production down).; ; The cost of Premier support is 25% (35% for Premier Plus) of the total annual subscription price, including extra data source connections, add-ons, and upgrades. This gives a wider range of contact options, improved SLAs and unlimited case management.; ; Support must be purchased alongside the software and cannot be purchased standalone.; ; Standard Support; Response Time:; Severity 1: 1 hour, 24/7; Severity 2-4: 2 business days; Business Hours - Defined by region; Case Management - 15 cases per year; ; Premier Support (Unlimited tickets, chat, phone or email support) ; Response Time:; Severity 1: 1 hour, 24/7; Severity 2-4: 8 business hours; Business Hours - 24/5: from Sun 5pm to Fri 8pm; ; Premier Plus Support (Unlimited tickets, chat, phone or email support) ; Response Time:; Severity 1: 1 hour, 24/7; Severity 2-4: 4 business hours; Business Hours - 24/7

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Boomi

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Please refer to the latest information from Boomi

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  By providing all of our software and services at the very lowest price to the public sector, we are ensuring that savings are available vs. list price that can be redistributed elsewhere into areas that help to tackle economic inequality

Pricing

• Price: £3,151 a licence a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.