EIRCOM (UK) LIMITED
Managed Public Cloud (Azure)
eir evo Managed Azure Cloud is an award-winning Azure Expert MSP service offering 24*7*365 proactive monitoring, management and maintanance on your hosted Azure environment, delivered via our ISO27001-certified global network operations centres in accordance with best practice security, data and service delivery governance.
Features
- Daily operational support of your Azure environment
- Proactive monitoring 24x7x365 from Ireland and New Zealand
- Mature ISO20000 Transition process for seamless onboarding
- Cloud Security Operations and Identity Management
- Full Data Recovery via our integrated Protect Suite
- Cost monitoring,visibility, trending and optimisation
- Self-service Cloud Management Platform
Benefits
- Harness the immense potential of the public cloud
- Optimized Performance and Cost Control
- Gain Peace of Mind via our 24/7 manned-monitoring
- ISO-certified process for a secure,well-managed environment.
- Azure Expert Managed Service Provider with decades of experience
- Ensure optimal performance, security, and cost-efficiency
- Proactive engagement including regular reviews of your environment
- Experts will guide your Azure journey, from design to optimisation
- Full visibility and control via our Cloudstore self-service portal
Pricing
£780.00 to £1,375.00 a unit a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jade.johnston@eirevo.co.uk.
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Framework
G-Cloud 14
Service ID
6 3 1 1 7 0 2 4 6 3 0 6 8 5 4
Contact
EIRCOM (UK) LIMITED
Jade Johnston
Telephone: 07983889851
Email: jade.johnston@eirevo.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our Azure Expert Consultants can be engaged to design a customized Azure solution to best practice principles, transform existing workloads into a cloud ready posture or deliver a seamless migration into Azure. Using Azure successfully requires careful and detailed planning and design, ensuring Governance and onboarding methods are understood and in place are key to adopting Azure efficiently. Our Azure expert engineers will guide your journey to Azure end-to-end, from design to deployment.
We leverage the Azure Spark framework to help Plan and design your Azure environment using best practice that is secure, compliant and well-structured. Deploying to Azure can mean many things – migration, greenfield, transformation – but it always requires a proven methodology and alignment to your governance.
Azure Migration Services – Our Azure SMEs and PMO will ensure that your migration is designed, planned and occurs exactly when and how you need it to.
Our mature ISO20000 Transition process will deliver a full discovery, documentation and seamless onboarding of your Azure environment into our Managed Cloud Service operation. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Eir evo follow our Azure Spark framework to develop an appropriate Azure security and governance model and associated design for the migration of your services to Azure. The first phase of eir evo’s approach is fully capturing and understanding the Client’s Digital Estate to us to accurately plan the method and order of migration. A transition project will run in parallel to any cloud migration project to ensure that all services are fully on-boarded and documented. This process will be overseen by your assigned Transition Manager and the Cloud Service Delivery Manager.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Tigerscheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Azure Managed Services – Complete design, delivery and daily operational support of your Azure environment 24x7x365 by our Azure Expert MSP team.
eir evo Managed Azure Cloud is an award-winning Azure Expert MSP service offering 24*7*365 proactive monitoring, management and maintanance on your hosted Azure environment, delivered via our ISO27001-certified global network operations centres in accordance with best practice security, data and service delivery governance.
Service scope
- Service constraints
- Azure support is only available remotely
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Requests by email will automatically log a ticket in our logging system (Autotask) and you automatically receive
a generated email in response giving you a request number. (Within 10 Minutes) Response to general questions can vary as support services contracts are customer-specific. It is recommended that P1 and P2 incidents are followed up by phone, as this will ensure that
you receive the quickest response. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Standard, Professional and Enterprise Support Tiers are offered, depending on the size of the environment and charged as a percentage of your Azure spend. Detailed cost information is provided in the supporting material.
24*7 Cloud Support is included with the service.
All customers are assigned a dedicated Account Manager and have access to a shared Service Delivery Manager 24*7. Dedicated Service Governance or Technical Account Management can be purchased on a Time & Materials basis (see rate card).
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certification Europe
- ISO/IEC 27001 accreditation date
- TBC
- What the ISO/IEC 27001 doesn’t cover
- Eir evo IT Managed Services, Managed Security Services and Managed Cloud Services, including the people, processes, and technology are all included within the scope of this accreditation.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
eir evo already purchases 100% of its energy from renewable sources, but given recent concerns around the impact of data centres on the electricity industry, was keen to do more to lead the way and to prove that the telecoms industry can work in partnership with the energy sector.
Using GridBeyond’s AI-powered platform, eir has been able to tap into its energy flexibility on its sites across Ireland and provide power to the grid at times of stress, earning the organisation new revenues without impacting service to its customers.
eir’s current goal is to reach net zero by 2050, it is trailing innovative programmes to cut carbon from its operation with a goal of moving this date forward. Not only has eir been able to support the electricity grid operator manage the integration of renewables into the power mix, but revenues earned from its participation is providing funding to invest in critical infrastructure and in new projects that will further demonstrate its commitment to the environment and community.Covid-19 recovery
eir evo have committed to a number of measures to help people stay in touch and work from home during and after the Covid-19 pandemic. To help customers remain connected during the crisis, eir Evo will engage with any customer who contacts them who is in financial difficulty due to Covid-19 and has difficulty paying their bills to agree on the best way of keeping them connected voice and data. eir evo has also launched the Office Pass App solution, helping organisations return quickly to a safe hybrid working environment, offering an example of its customer-first approach to solution development. Office Pass can assist with back to office plans — we have also evolved it into a hybrid working assistant. It has many added benefits, including visual cues for co-worker office days, promoting carbon neutrality and helping with effective social distancing.Tackling economic inequality
eir evo has committed to 40 new positions in Northern Ireland in areas such as IT security, cloud services and software development, while further roles are expected to be added. We also work with not-for-profit organisations across various social issues, including homelessness, employment and educational support in disadvantaged areas. We have had the opportunity to meet and work with new groups that are effecting real positive change in the community every day.Equal opportunity
As part of our Social Value, "Equal Opportunity", we ensure that the benefits of diversity can be felt throughout the business. An example is a recently published first gender pay gap report which identified the difference in the hourly wage of men and women, outlining the size and cause of eir evo gender pay gap. This report set out plans to address the gender pay gap, through which eir evo will track progress and ultimately ensure that we do not have a pay gap in our organisation in the future. Even though the report identified it was below the national average gender pay gap, eir evo intends to further reduce it.Wellbeing
We provide many Wellbeing Programmes. For example, 1. "Employee Assistance Program", a completely free and confidential service where we are proud to offer round the clock support to all employees. The Employee Assistance Program (EAP) is accessible to employees in person, by phone, or on the web; financial, legal, and health coaching is available in addition to counselling services. 2. "eir Wellness, Live Life, Live Well" aims to educate and empower employees to make lifestyle changes that benefit themselves and their families and ultimately benefit the business. 3. "Cycle to work scheme," where we provide the option to purchase a bicycle and cycle safety equipment tax-efficiently. As part of our Social Value, "Wellbeing", we promise to continue with these commitments creating the best possible workplace for our people. In addition to above we recently introduced a number of new policies designed to assist employees at times where they may need additional support and was one of the first companies to provide both a Fertility Policy and a Pregnancy Loss Policy, alongside the introduction of other supports relating to Menopause and Domestic Violence.
Pricing
- Price
- £780.00 to £1,375.00 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jade.johnston@eirevo.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.