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MYMYND LTD

MyMynd digital workplace mental health service

MyMynd is a workplace mental health platform that proactively identifies issues for early intervention and directs targeted support precisely where needed to strengthen resilience/wellbeing.

Employees take control of their own mental health, with 1-to-1 human intervention where needed. Employers gain aggregated insights to align wellbeing efforts to specific workforce needs.

Features

  • Proactive personalised support for employees
  • Priority concerns flagged 1-to-1 human intervention and personalised guidance
  • Holistic assessment for mental health (risks) and wellbeing (resilience)
  • Multi-level reporting for individual (confidential) and organisation (aggregate)
  • 100% confidential clinically validated behavioural health assessment
  • Aggregated workforce trends/insights to align wellbeing efforts to needs
  • Tailored curriculum masterclasses/workshops/resources to build management/organisational capability
  • Data driven personalisation for targeted individual and team support
  • Fully managed by MyMynd for 100% employee trust and confidentiality
  • Signposting to resources within MyMynd, client org and wider services

Benefits

  • Proactively identify issues for early intervention and personalised support
  • Empower employee wellbeing and enhance management capability/organisational resilience
  • Improve employee retention, productivity, and engagement. Reduce staff absence
  • Gain powerful aggregated workforce insights and emerging underlying drivers
  • Align wellbeing efforts to specific workforce trends with tailored support
  • Engaged employees for improved trust, collaboration, innovation and productivity
  • Avoid employee stigma, suffering in silence, exhaustion and burnout
  • Protect mental health and promote wellbeing across the whole organisation
  • Build employee confidence and management capability to support teams
  • Augment and amplify existing services/resources where available

Pricing

£25 to £100 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at leon@mymynd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 3 1 2 1 3 3 9 4 3 3 3 2 6 4

Contact

MYMYND LTD Leon Rodin
Telephone: 07971841792
Email: leon@mymynd.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 working day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We standardised webchat services through intercom which are tested for accessibility with assistive technology users.
Onsite support
Onsite support
Support levels
We will deliver onboarding, workshops and onsite 1:1 support from our responder team to be agreed with the client.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
MyMynd work closely with the client team and users to ensure the organisation is enabled and users feel confident to access and benefit fully from the MyMynd service.

We work closely to co-develop a bespoke onboarding and engagement plan accounting for the specific needs of the organisation eg. workforce demographics, working patterns, workplace needs etc.

Agree joint onboarding plan and tailored comms approach
Meet key stakeholders to familiarise and understand existing resources available eg. EAP, OH, MHFA, Apps etc.
Testing/whitelisting of platform emails to ensure deliverability
Pre-engagement sessions (online/in-person) with key opinion leaders/influencers eg. MHFAs, Wellbeing Champions, Line Managers, HR Leaders to shape onboarding.
Online / in-person onboarding sessions tailored to needs of each group eg. accommodating work patterns, demographics etc.
Dedicated onboarding microsite with overview of MyMynd, how it works, how to access, what to expect together with pre-recorded videos.
Welcome email/invitation with accompanying briefing documentation/resources.
Tracking of segmented adoption/engagement across organisations to identify under-indexing groups for targeted engagement activities.
Direct access to MyMynd Support, Customer Success Teams.
Ability to book 1-to-1 responder calls directly within responder team calendars at users convenience.
Targeted Masterclasses/Workshops based on initial trends to build further trust/affinity for the service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users are able to download and print their assessment results at any point during their engagement with MyMynd, directly from their individual dashboard (once logged into the platform); At the end of the contract, users will be notified and asked to download their reports so they can retain a record and given a 30 day window to enable them to do this before their access is revoked and all personally identifiable data is deleted.

In addition users are able to send a request to MyMynd support (support@mymynd.co.uk) at any point to request a copy of any data held in the MyMynd platform (e.g compliance with GDPR) and this will be provided to them directly in the form of a .pdf or .csv document.

Finally, as part of our commitment to data privacy, we ensure the responsible handling of user data. Upon contract completion, all personally identifiable user data is promptly deleted (30 days), while client-specific data is securely archived for future reference.
End-of-contract process
At the conclusion of the contract, our commitment to ongoing user support remains unchanged, inclusive within the original pricing structure.

Our responder team will continue to provide ongoing assistance to users as needed, ensuring a seamless transition and sustained support beyond the contract period for all open cases. Additionally, a comprehensive aggregate data report will be presented to the client, providing a detailed overview of service delivery metrics, insights gleaned, and any recommended improvements aimed at showcasing the return-on-investment.

The report highlights key performance metrics and key insights/recommendations to enhance the client’s organisational wellbeing strategies. E.g. By analysing user interactions/activity/feedback, we provide actionable insights that help refine ongoing and/or future wellbeing initiatives/activities to better benefit employees and organisations.

Our Customer Success team will meet with the client to ensure a smooth transition/enabling the client to maximise the impact from the MyMynd and aligning wellbeing efforts to specific workforce needs.

Finally, as part of our commitment to data privacy, we ensure the responsible handling of user data. Upon contract completion, all personally identifiable user data is promptly deleted, while client-specific data is securely archived for future reference, aligning with our commitment to data security and compliance.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference in services. Our web application is fully responsive and works across mobiles, tablets and desktops.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Web site / application
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Self-assessed using auditing tools and screen readers.
API
No
Customisation available
No

Scaling

Independence of resources
We use cloud-based auto-scaling and load-balancing across availability zones.

Analytics

Service usage metrics
Yes
Metrics types
1. % Attendance/engagement with onboarding.
2. % Adoption (assessment completion) and engagement with MyMynd services – Wellness Centre resources, Responder 1-to-1, Workshops/Masterclasses, tools etc.
3. % flagged with areas of concern, 1-to-1 support, engaging responders, hours responder support, accessing online/offline support
4. Segmentation by role/team/dept/sub-categories
5. Aggregated assessment/responder data – Overall / Risks factors / Resilience / Screeners
6. Emerging insights and recommendations eg. work/non-work related, absence, turnover
7. Heatmap of priority areas by dept/team
8. Responder insights/themes and representative case studies
9. Improvements across team/cohort
10. User evaluation/feedback for MyMynd service including assessment/responder/workshops etc
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their results as a PDF download. Other data (e.g. subject access request) is a support request.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Users have 24/7 access to the platform.
Approach to resilience
The platform is split across multiple availability zones to ensure it remains resilient and available to users in the instance of regional outages.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Identity federation and role-based access controls.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ORCHA Baseline Assessment

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We currently have Cyber essentials accreditation and have been assessed (passed) for security governance and data protection by Orcha (https://orchahealth.com/our-products/assessment-frameworks/orcha-baseline-review-obr/) which has led to us being accepted onto an NHS procurement framework. This has provided a framework on which our approach to security governance is built.
Information security policies and processes
We adhere to a comprehensive set of information security policies and processes designed to protect our organisation's data and assets. Our policies cover areas such as data classification, access control, encryption, incident response, and compliance with relevant regulations.

We use regular audits and assessments to evaluate compliance, as well as training for all employees about their responsibilities. We leverage our cloud tooling to support our auditing processes, including automated monitoring and policy enforcement.

Our reporting structure includes a designated lead senior member of staff, our Head of Engineering (in our Senior leadership team) who oversees our security policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our software development lifecycle includes multiple environments through which new code and features are progressively released.

We use a combination of automated and manual testing, as well as monitoring solutions in production.

We leverage cloud and 3rd party tools for security auditing of dependencies, images and code analysis.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use AWS cloud-native and SDLC tooling such as Snyk to alert us of vulnerabilities and we aim remediate high-risk alerts within 24 hours.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use cloud native tooling (e.g. CloudTrail) to log and alert us of suspicious activity within our cloud infrastructure. We aim to respond to high-risk alerts within 24 hours.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have a documented incident management response process.

Users can report incidents through our Customer Success and Support teams.

Incident reports will be created and provided on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

MyMynd empowers wellbeing through science, technology and real human support; we proactively identify issues for early intervention and direct targeted support precisely where needed to strengthen resilience/wellbeing.

The platform is based around a secure assessment using clinically validated tools. Employees get a detailed understanding of their mental health (risks) and protective factors (resilience).

Priority concerns are flagged to our trained responder team for 1-to-1 follow up guidance/personalised resources and all users are directed to targeted resources linked to their individual needs to strengthen their ability to cope.

Employers get aggregated data with key themes and emerging segmented data across the workforce to inform wellbeing plans. In addition they receive a tailored curriculum of targeted workshops/resources to drive greater organisational capability and resilience.

The associated PPN 06/20 Model Award Criteria (MAC) to the MyMynd solution are:

6.1 Demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce through MyMynd’s service, that provides data insights for employers to actively prevent attrition by identifying key areas to improve the workplace towards being an inclusive and safe space for all employees.

7.1 Demonstrating action to support health and wellbeing, including physical and mental health, in the contract workforce, through use of MyMynd’s tailored service, that proactively identifies issues for early intervention and provides direct, clinical-based support to those in the most need.

7.2 Influencing staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing via provision of MyMynd’s services, to the client’s workforce. This enables employees to understand and take control of their own mental health and wellbeing. Furthermore, aggregated datasets with key insights of segmented workforce needs will enable the client to align wider wellbeing efforts to specific workforce needs together with tailored curriculum of workshops/resources to improve organisational capability/resilience.

Pricing

Price
£25 to £100 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at leon@mymynd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.