RADTAC Limited

Atlassian Software Procurement - Jira, JSM, Confluence

Cprime are one of the world's largest Atlassian Platinum Partners. We can help procure your licensing.

We have access to all Atlassian software and marketplace apps, so whatever you need, we have you covered! Jira, Confluence, Jira Service Management, Atlassian Access, Jira Align, Trello, Bamboo + more!

Features

• Agile project management
• Issue tracking
• Customisable workflows
• Automated workflows
• Release management
• Real-time status updates
• Scalability
• Version control integration
• SLA management

Benefits

• Increased productivity
• Improved transparency
• Enhanced collaboration
• Better decision-making
• Faster issue resolution
• Adaptability to agile methodologies
• Improved visibility and accountability

£500 to £3,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Ryan.watson@cprime.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

631351389162757

Contact

Ryan Watson
0203 811 0424
Ryan.watson@cprime.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Atlassian has a full marketplace of add-on extensions. The tooling can be used as an extension of time tracking, test management, AI, work management, service management and other tools
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Cprime are a reseller and we can work with customers no matter the geography, location or user tier. ; ; This is a direct Atlassian Product, so by using this software - you agree to their Customer Agreement/Enterprise Licensing Agreement
• System requirements:
  • Operating System, Atlassian products are compatible with various operating systems
  • Hardware requirements, namely including CPU and RAM
  • Specific licenses are required, depending on the tool

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours during work days, weekends its the next available working day. If you purchase via Cprime you will have a dedicated licensing Account manager who is contactable quicker and has a direct connection to your organisation
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support levels vary depending on the product/service a customer wishes to purchase with us. ; ; For Atlassian License re-sale, our customers have a dedicated Account Manager they can go to for queries, questions or concerns. We also have a dedicated license management team who will work with you to ensure you are aligned on renewals, important information from Atlassian and anything else that may be of interest. ; ; If you need help optimising, integrating or migrating the tooling, Cprime can provide Solution Architect or Jira Admin support at an extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help you with license procurement - meaning sometimes you are already using the tool. If you need help to optimise / utilise your tooling better, we can provide expertise and support virtually or remotely, to enable you with this.; ; In the cases that you are new to the tool, we have packages that help you configure, set up, train and start using the tool. ; ; Our services cover: ; - Training & Enablement ; - Jira Admin Support ; - Solution Architecture Consulting ; - Configuration Expertise ; - Risk & Security consulting ; - Dashboard & Reporting guidance ; - Migration services
• Service documentation: No
• End-of-contract data extraction: Your contract is up for renewal based on the length of the contract you signed up for (12,24,36 months). ; ; Should you wish to renew with another partner or directly from Atlassian, you simply give them your license key number (often referred to as an SEN) and they can procure for you. ; ; Should you wish to stop using the tools and move to another tool you can utilise several different migration services to ensure no data is lost.
• End-of-contract process: You have 3 options when the contract ends. 1. Renew with Cprime - we will be in contact c. 90 days before your renewal is due. 2. Renew via another partner or direct with Atlassian. 3. Stop using the tool - this will mean you lose access to data, tickets and workflows. So the right provisions will need to be put in place in this instance

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: This is an Atlassian product, more information on mobile apps can be found here:https://www.atlassian.com/software/jira/guides/mobile-apps/overview#what-are-the-benefits-of-jira-mobile-apps
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: By the nature of the product, you can customise pages, workflows, dashboards, tickets are all customisable.; ; The software itself cannot be customised or altered. However, the usage can be set-up to be a completely customised system. ; ; Organisations can make specific users administrators giving them the ability to configure as they wish

Scaling

• Independence of resources: Atlassian has uptime guarantees for Premium & Enterprise plans, these are as follows:; ; Jira Software, Jira Work Management Premium: 99.90%; Jira Service Management Premium: 99.90%; Confluence Premium: 99.90%; Bitbucket Cloud Premium plans: 99.90%; ; Monthly uptime percentage for Enterprise plans; Jira Software Enterprise: 99.95%; Jira Service Management Enterprise: 99.95%; Confluence Enterprise: 99.95%; ; For more details about their SLA, see https://www.atlassian.com/legal/sla.

Analytics

• Service usage metrics: Yes
• Metrics types: Atlassian provides several different metrics that you can measure in real-time in the tools you are using via dashboards, reports and data. ; ; The Atlassian tool-stack covers numerous tools for several needs, users can configure the reports as they wish
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data if they have the right permissions. An organisation can define how and how their data is exported. These can typically be exported via a CSV file. More information can be seen here:https://support.atlassian.com/organization-administration/docs/export-users-from-a-site/
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Atlassian have SLAs based on product type as seen in their Customer Agreement here: https://www.atlassian.com/legal/atlassian-customer-agreement#definitions
• Approach to resilience: https://www.atlassian.com/legal/atlassian-customer-agreement#definitions
• Outage reporting: https://www.atlassian.com/legal/atlassian-customer-agreement#definitions

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: As we are only re-selling the licensing in this instance, we are not able to access, interface or use your tools without your strict permission.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Atlassian Trust Management System supports the operations underlying our cloud offerings and is governed by the implemented controls in accordance with the organizational Statement of Applicability, which further extends to the additional controls defined within ISO/IEC 27018:2019

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Users can configure specific tools to their needs, meaning you would be able to define this approach.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Atlassian recognizes that, at some level, security vulnerabilities are an inherent part of any software development process. However, we are constantly striving to reduce both the severity of and frequency with which vulnerabilities arise in our own products and services.; ; To that end, we have in place a multi-faceted approach to vulnerability management that relies on a combination of both automated and manual processes. We believe that this is the most effective way to limit the chance of vulnerabilities “slipping through the cracks” and going undetected for an extended period of time; ; More info here: https://www.atlassian.com/trust/security/vulnerability-management
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Atlassian security detections program compliments Atlassian’s incident response processes. Embedded within our standard incident management process, we have a separate program to proactively create searches and alerts for not only the incident types we face today, but those we will face in the threat landscape of the future
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Atlassian has a dedicated incident management approach on their tools. You can find all the information you need in their incident management handbook, found here: https://www.atlassian.com/incident-management/handbook

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We report on our carbon footprint via a platform called Sustain Life. This provides the data to guide our intentions as stewards of the environment. We have an Environmental policy which aims to:; Promote Environmental Responsibility: We will conduct our activities with a strong; sense of environmental responsibility, taking proactive measures to prevent pollution,; conserve natural resources, and minimise waste generation.; Comply with Legal and Regulatory Requirements: We will comply with all relevant; environmental laws, regulations, and other requirements applicable to our operations.; We will monitor changes in environmental legislation to ensure ongoing compliance and adapt our practices accordingly.; Continuously Improve Environmental Performance: We are committed to setting measurable objectives and targets to improve our environmental performance. Through regular monitoring, evaluation, and periodic audits, we will identify opportunities for; improvement and implement corrective actions to achieve our goals.; Foster Stakeholder Engagement: We will engage and communicate with our stakeholders, clients, suppliers, and the local community regarding our environmental; performance and initiatives. We will actively seek feedback and promote dialogue to address concerns and foster a culture of environmental awareness and responsibility.; Empower Colleagues Engagement: We recognise that our employees and subcontractors play a crucial role in achieving our environmental objectives. We will provide the necessary training, resources, and support to empower our colleagues to contribute to our environmental efforts and promote a culture of environmental stewardship throughout our organisation.; Promote Sustainable Practices: We will strive to integrate sustainable practices into our operations and supply chains. This includes promoting energy efficiency, reducing greenhouse gas emissions, minimising water usage, and supporting the use of environmentally friendly materials and technologies whenever feasible.; Communicate and Report Transparently: We are committed to transparently communicating our environmental performance to our stakeholders.

  Covid-19 recovery

  As of March 2023, the ONS reported over 1.9m individuals who were still reporting symptoms of long covid, where 79% of them were adversely affected by their symptoms. We recognise that our colleagues may have ongoing health or caring needs that require support. ; ; We offer flexible working, as well as operating in a hybrid manner to ensure colleagues can be present virtually as needed. Furthermore, we provide private health insurance as a standard benefit for all UK based colleagues, and an additional Health & Wellness budget to support alternate therapies or equipment needs.

  Equal opportunity

  Cprime is fully committed to promoting equality and diversity in all activities and is proud of the; actions we take to eliminate discrimination and prejudice and ensure inclusion and engagement; for all. For our colleagues, suppliers, partners, clients, and all stakeholders, this means not; discriminating against anyone based on their protected characteristics.; Furthermore, as a business, we truly believe that every individual provides value and brings; their own unique skills, attributes, knowledge, experience, and beliefs that enable both our; business and the communities we operate in to thrive. Encouraging equality, diversity and inclusion in the workplace is not only good practice but makes good business sense.; Cprime works with individuals to make reasonable adjustments during job applications and in delivering their role. Our offices are accessible, and our workforce is hybrid to support individual needs. We aim to encourage openness and vulnerability with all our colleagues, allowing all to be supported with equity. We have a Equality & Inclusion policy; as a result of which we ran our first inclusion survey in 2023 following which we published the results as well as the actions taken & outcomes delivered. ; ; We are an active member of many Women in Tech mentoring communities and regularly contribute to actions to support greater gender diversity in tech teams. Furthermore, we hold publically available fully remote training that results in recognised certification, aiming to provide accessible training opportunities.

  Wellbeing

  Cprime supports wellbeing at work through providing a good and safe working environment, whether in our offices, at a customer site or supporting colleagues in an appropriate setup at home. We train our leaders in line management best practice and have an approachable and visible leadership presence. ; ; We support colleagues through providing private health insurance, a separate health & wellbeing budget and employee assistance programme. We are flexible beyond this in supporting our colleagues in their needs to help them thrive. Furthermore, we provide colleagues with an individual learning & development budget. This allows for individuals to develop and progress within their roles. We support our customers to upskill and develop during our engagements through training, workshops and coaching. ; ; We deliver facilitation & visual storytelling as core services which support wider engagement (e.g. school visits or outlining local community information in a simple and effective narrative) in change programmes.

Pricing

• Price: £500 to £3,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Atlassian offers free licenses for specific user tiers.
• Link to free trial: https://www.atlassian.com/software/jira/pricing

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Ryan.watson@cprime.com. Tell them what format you need. It will help if you say what assistive technology you use.