INETUM DIGITAL SERVICES UK LIMITED

Platform Assessment

The Inetum ServiceNow Health Check provides a comprehensive and in-depth review of the technical configuration and process maturity of your
ServiceNow implementation. The health check undertakes a detailed review of the current implementation against best practice configuration and coding standards, as well as assessing non-code areas critical for implementation maturity.

Features

• Comprehensive report of scalability, manageability, and upgradeability of your instance
• An assessment of configurations and customisations against best practice standards
• Real-world context, not a generic list of technical issues
• Review provides genuine advice on identifying and addressing technical debt
• Maximize investment value through thorough license review
• Process configuration maturity with options for future improvements
• Review backlog, assess product entitlements, installations, and usage for optimisation
• Recommendations for streamlining and automating processes
• Identification of data integrity issues and recommendations for resolution
• insight into platform overall heath and utilisation

Benefits

• Proactively addressing potential risks to prevent adverse consequences
• Informed roadmap maximizing license value, aligning with current needs
• Increased confidence in the ServiceNow platform
• Informed decision-making for the ServiceNow platform
• Improved configurations aligned with best practices and enhanced platform performance
• Align closer to OOTB to reduce time spent on upgrades
• Customised solutions replaced with standard features, reducing resource needs
• Improved process management through controls and tooling governance
• Genuine guidance on technical debt blocking roadmap delivery

£3,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@inetum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

631408038814826

Contact

Inetum Digital Services UK Ltd
020 3961 6001
info.uk@inetum.com

Planning

• Planning service: Yes
• How the planning service works: Utilising our assessment mode and in-depth knowledge of ServiceNow, Unifii deliver clients insightful recommendations of their platform within weeks. ; ; Our team will remotely run the Platform Assessment, with no interference or disturbances to your organisation’s internal operations. With our extensive experience in platform assessments, we quickly identify potential issues that may affect your platform adversely, expediting the completion time.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Unifii provide post go-live warranty support for a set period as part of each implementation. Additionally, the Buyer can purchase additional support services from Unifii's Platform Management G-Cloud 14 Service offering.

Service scope

• Service constraints: The assessment is focused on the technical configuration of ServiceNow only and does not include assessment of 3rd parties systems that integrate to ServiceNow.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As part of separate G-Cloud Service - Platform Management
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: This depends on contract SLAs

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Unifii, we recognize the collective responsibility we hold in fostering a more sustainable world. By re-evaluating our environmental impact, we are actively seeking ways to prioritize clean energy and diminish carbon intensity and emissions. Our cloud-based approach, implemented across our organization and affiliates, plays a crucial role in reducing energy consumption and emissions, particularly through the rise of remote and home-based work practices. By leveraging the shared infrastructure of our partners, Microsoft and ServiceNow, we are able to minimize energy usage and carbon emissions. Through various initiatives, we are dedicated to reducing paper waste and advocating for eco-friendly practices within our operations. A key aspect of this commitment is our transition to digital documentation and electronic signatures, eliminating the need for physical paperwork and enhancing document management efficiency. This shift not only streamlines our processes but also significantly decreases our paper usage and carbon footprint. Furthermore, we prioritise the procurement of office supplies from suppliers who share our commitment to environmental sustainability, carefully selecting vendors and thereby lessening the environmental impact of our supply chain. We are steadfast in our efforts to combat climate change and contribute to a greener future for all.

  Covid-19 recovery

  At Unifii, we are committed to supporting local communities in managing and recovering from the profound impacts of COVID-19. We focus on creating employment opportunities, providing re-training initiatives, and facilitating return-to-work programs for individuals who have been adversely affected by the pandemic by participating in various programmes such as the ServiceNow NextGen which upskills and takes participants into employment. We strive to assist people and communities, especially those most vulnerable or in need of shielding, in navigating the challenges brought about by COVID-19. Furthermore, we extend our support to organizations and businesses in adapting to the new realities imposed by the pandemic, including the implementation of innovative ways of working to deliver services effectively. As part of our corporate social values, we prioritize the physical and mental well-being of individuals impacted by COVID-19, while also enhancing workplace conditions to aid in the recovery effort. This includes promoting effective social distancing measures, facilitating remote working arrangements, and advocating for sustainable travel solutions. As we navigate these unprecedented times, Unifii remains agile in adjusting our working practices to optimize the efficiency and effectiveness of remote operations. We collaborate closely with our clients to ensure that our service delivery remains of the highest quality. While remote work is our primary mode of operation, we acknowledge the value of on-site representation for specific project phases and commit to delivering configuration and data loads efficiently, whether remotely or from our regional offices. Any on-site presence required is agreed upon with the client at the onset of a project, reflecting our dedication to flexibility and client-centric solutions in the post-COVID-19 recovery landscape.

  Tackling economic inequality

  At Unifii, we are committed to tackling economic inequality by creating employment opportunities that empower individuals facing challenges to employment. Our corporate social values statement reflects our dedication to promoting a diverse and inclusive workforce that drives innovation and growth. We recognize that our staff are the future leaders of our industry, which is why we have implemented a comprehensive mentoring and training program for all employees, with a special focus on supporting graduates and interns. By actively participating in programs like the ServiceNow NextGen and offering annual internship recruitment programs, we are not only investing in the development of our team but also contributing to the expansion of the ServiceNow skills market. To ensure that our employees receive practical, hands-on experience, we provide opportunities for on-the-job training, shadowing, coaching, and technical instruction in ServiceNow and other relevant areas. We encourage our staff to pursue accreditations and certifications to enhance their skills, with a particular emphasis on staying up-to-date with the latest industry advancements. As a Living Wage employer, we prioritize the career progression and financial well-being of our team members, conducting annual salary reviews and supporting their professional growth. With over 200 ServiceNow certifications held by our staff, we are committed to delivering top-quality services to our clients through a team of highly skilled consultants who work collaboratively towards shared success. By promoting employment and skills opportunities in ServiceNow, a high-growth sector, supporting innovation in our supply chain, and maintaining a culture of continuous learning and development, Unifii is dedicated to creating an equal and prosperous future for all.

  Equal opportunity

  At Unifii, we are dedicated to upholding the Equality and Human Rights legislation, fostering a workplace where diversity is celebrated and individuals are valued for their unique contributions. Our core belief is to empower all staff to excel in both their professional and personal lives, ensuring they take pride in their role within our organisation. We have a zero tolerance approach to any form of modern slavery, and are committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain. Through our grievance procedures, we provide a compassionate approach to addressing and resolving any concerns or dissatisfactions raised by our team members. We firmly stand by the principle that decisions regarding individuals in the workplace should be based solely on their abilities, skills, performance, and behaviour, aligned with our business needs. Our commitment to equal opportunity extends to our career development programs, where we support our staff in acquiring new skills and advancing their careers within Unifii. We maintain a strict policy that prohibits any inquiries related to race, religion, gender, sexual orientation, or other personal characteristics that are irrelevant to our business operations. When considering issues of disability, we assess them solely in relation to the specific job requirements, ensuring fair and inclusive practices across our business. Respecting and honouring all religious beliefs and practices within our workplace is fundamental to our culture. We uphold the right to religious freedom for all staff, promoting a harmonious environment where mutual respect for diverse faiths is paramount. At Unifii, we recruit based on merit, expertise, and potential, without discrimination based on gender, race, age, or religion. Our ethos revolves around inclusivity, teamwork, and mutual support, enabling us to leverage our collective strengths to deliver exceptional results for our clients.

  Wellbeing

  At Unifii, our commitment to employee wellbeing is at the heart of our corporate values. We foster an inclusive environment where individuals are encouraged to authentically express themselves in the workplace. Our operational practices prioritise the health and safety and overall wellbeing of our team members, alongside supporting their career advancement. We actively encourage our team to perform volunteer work and engage in charitable initiatives as a unified team, coordinated by our dedicated social and charity committees. To enhance the holistic wellness of our staff, we offer a range of benefits and programs that address both physical and mental health needs, as well as provide resources for soft skills training to boost confidence and professional development. Our organisational policies emphasize flexible career growth opportunities, promote a harmonious work-life balance, champion disability inclusion, and advocate for gender equality, ensuring that women are empowered, enabled, and equally valued within our workforce. By creating a meaningful employee journey, we aim to cultivate a work environment where personal fulfilment translates into exceptional service delivery for our clients on a daily basis.

Pricing

• Price: £3,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@inetum.com. Tell them what format you need. It will help if you say what assistive technology you use.