Mobilise Cloud Services Ltd

Data Led Migration Service

Mobilise design, build, and, support data platforms across AWS, Azure, and GCP, including the planning and migration of data from disparate sources in to centralised data lakes or data warehouses. Mobilise identify data cleansing, enrichment, and transformation opportunities to help customers perform data analytics to become data driven organisations.

Features

• Agile delivery approach maximising customer feedback whilst reducing risks
• Data Discovery analysis of source and target data models
• Capability Assessment, Maturity Assessment, Gap Analysis identifying training, staffing requirements
• AI and ML cloud service integration.
• Well Architected designs ensuring data is secure, highly-available and cost-effective
• Hybrid cloud solutions utilising dedicated network links (Direct Connect, ExpressRoute)
• End to End migration strategy from discovery to production.
• DataOps automation to automate migration testing, validation and verification
• AWS Tooling: Glue Studio, Athena, QuickSight, S3, Database Migration Service
• Azure Tooling: Power BI, Data Factory, Synapse, Storage Accounts, Datalake

Benefits

• Increases speed of data migration to the cloud.
• Data migration aligned to business drivers, risks and technology.
• Reduced risks and costs through automation and Agile delivery
• Reduce operational overheard through SaaS, PaaS cloud services.
• Build a Data Centre of Excellence (DCOE) ensuring sustainable handover
• Migration Roadmap detailing organisational changes in roles and training required
• Increase value and gain insights for migrated data.
• Accelerate the use of analytics to gain deeper data insights.
• Upskill and train internal resources using Mobilise Knowledge Transfer Framework
• Product training for Business Intelligence and data visualisation.

£400 to £1,850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

631801617920718

Contact

James Carnie
07817317694
gcloud@mobilise.cloud

Planning

• Planning service: Yes
• How the planning service works: Mobilise use an Agile methodology to deliver development projects, ensuring a transparent and collaborative delivery based on user needs. A Discovery sprint will gather user and business requirements, identifying high level deliverables and mitigate future delivery risks. Working with stakeholders, Mobilise will understand our customers priorities, existing development skillsets and scope, nature and volume of integrations.; ; A detailed design will be established addressing security concerns, cost management, performance implications, operations management and service resiliency. Through our experience Mobilise can propose best practice design patterns and tooling that align to your organisations development and tooling strategies. Next Mobilise will assess operating models, technologies and competencies to refine deliverables and shape the engagement.; ; Our Risk Management approach ensures that all risks, assumptions, issues and dependencies are identified from the outset using RAID logs. At the end of every Agile sprint, RAID logs are reviewed transparently with the customer to identify and mitigate risks to ensure a successful delivery.; ; To ensure Mobilise deliver a sustainable solution that our customers can leverage and support, Mobilise plan continual training and upskilling sessions using our Knowledge Transfer Framework. Finally, a roadmap is created by analysing existing baselines against target operating models, identifying key milestones and dependencies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of the Mobilise Knowledge Transfer Framework, training and support can be provided on an ongoing basis throughout delivery to upskill and enable internal resources. Our Knowledge Transfer Framework consists of three phases,; Assess: Skills Matrix, Gap Analysis, Training Personas, Service RASCI Models. Train: Stakeholder Workshops, Custom Training Material. Enable: Knowledge Transfer, Operational Support Documentation, Paired Programming, 'Train the Trainer'.; Mobilise can provide recommended vendor foundational training and build custom training material on top specific to the customers solution. Training usually takes place using recorded Microsoft Teams sessions to use as references in the future, however onsite training can be arranged also. Furthermore, technical operational support documentation is completed throughout delivery, quality assured by the customer to act as a series of references or work instructions to complete standard feature, update or support tasks.; The most successful training technique is paired programming which pairs internal resources with our certified experts to work through changes and incidents to provide hands on experience delivering change with Mobilise support. Finally, Mobilise train subject matter experts and senior internal resources so they are able to train the next internal resources, ensuring any delivered services are sustainable.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When customers need to migrate existing services to the cloud, Mobilise can assist in the design, development, migration and support of the service and surrounding infrastructure. Our proven migration plans ensure alignment with cloud and data strategies; discovery and assessment, analysis and design of cloud model, and a phased implementation plan.; ; First, the existing service needs to be analysed to identify if the migration is a rehost (lift and shift), replatform (utilise cloud services) or a refactor (redesign underlying application and integrations). Working with stakeholders, Mobilise will identify the scope, key requirements and deliverables for a successful migration. This involves identifying all dependencies and integrations, understanding networking and security architectures, and ensuring existing live services remain highly available.; ; Using cloud native tooling and data migration methods, workloads will be migrated with zero downtime using automations to reduce operational overhead on customer resources. Where possible these solutions are built using Infrastructure as Code to ensure a repeatable, reliable process is established for creating multiple environments.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Using our Agile approach to delivery, Mobilise ensure quality assurance and performance testing are conducted throughout the delivery of the project.; ; Mobilise begin by understanding the application, its data, environments and processes to establish test plans that identify both what success look like and how performance is measured. Secondly, any metrics on how existing systems perform, insights from users and peak/load performance metrics are collected to establish a baseline. Key performance indicators are measured using the delta between these two baselines in conjunction with expected industry standard results.; ; A continual process of functional, performance, non-functional and security testing is undertaken to provide quality assurance against the features being developed. Performance tests are run against the end-to-end solution, testing integrations, dependencies and data interactions, with a wide range of users and roles. ; ; Our Agile delivery provides users with the ability to instantly provide feedback, whilst observational sessions allow developers to study user journeys. Moderated usability testing of developed services evaluate whether applications are efficient, effective, and satisfactory using test scenarios with debrief interviews.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mobilise delivers an ITIL aligned managed service underpinned by our ISO27001, SC Cleared Service Desk. Providing 2nd and 3rd line support for underlying infrastructure, applications, data and services, Mobilise provides guaranteed Service Level Agreements (SLAs) tailored to your specific requirements. Our service is designed to cover all major ITIL aspects; Incident and Problem Management, Change Management, Request Management, CMDB etc.; ; As 1 of only 9 UK based AWS Managed Service Providers (MSP) and Microsoft Gold, Elastic, Google Cloud Partners, Mobilise have proven expertise through external audits to deliver exceptional managed services to our customers. Mobilise focus on customer obsession, ensuring engagements are transparent and collaborative with detailed weekly and monthly service reports including recommendations for automation and optimisations. Mobilise certified engineers take a proactive approach to optimisation, making recommendations to secure workloads, reduce costs, improve resiliency, optimise deployments and increase performance.; ; Finally, our Service Deliver Manager (SDM) will manage the delivery of your service and is available to all key stakeholders as the 1st point of escalation. Our managed service ensures your workloads remain performant, highly available and secure so your organisation can focus on delivering new features and services.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mobilise can provide user support through email, our ITSM service desk and collaboration tooling such as Microsoft Teams and Slack. Response times can be tailored per engagement, but an indicative guide is shown below.; ; P1 - 30 minutes Acknowledgment,; P2 - 60 minutes Acknowledgment,; P3/P4 - 1 business day Acknowledgment,
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Mobilise offers four levels of support with the following support hours:; 1) Platinum: Full 24*7 support service suitable for the most business critical applications.; 2) Gold: On-call 24*7 support service appropriate for public facing applications that are utilised 24*7.; 3) Silver: 8am to 6pm Monday to Friday, excluding public holidays. This extended hours model is targeted at customers requiring cover for a flexible working day.; 4) Bronze: 9am to 5pm Monday to Friday excluding public holidays.; The Mobilise Service Desk is contactable from 8am to 6pm on UK working days.; The Service Desk responds to questions depending on the Severity Level of the call as follows:; a) Severity Level 1 (Critical) - the reported problem causes a halt to the client’s core business processes and no workaround is available.; b) Severity Level 2 (Major) - the reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.; c) Severity Level 3 (Intermediate) - the reported problem impacts the client’s operational environment, but does not affect core business processes. A work-around is available.; d) Severity Level 4 (Minor) - a non-critical problem is causing some disruption, but with little or no impact on the client operation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Azure, AWS, Google Cloud, Elastic, Red Hat and others

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified International Systems Limited
• ISO/IEC 27001 accreditation date: 09/03/2021
• What the ISO/IEC 27001 doesn’t cover: Available upon request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mobilise are committed to further reducing our carbon footprint and aim to be carbon neutral no later than 2050 in line with the Climate Change Act 2008, using following initiatives:; •Work from home: Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises.; •IT Infrastructure: Mobilise have no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025.; •Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.; ; To manage the continuous reduction in our carbon footprint, Mobilise established a carbon reduction process which is led by our internal Carbon Reduction Working Group (CRWG). Mobilise colleagues are encouraged to suggest improvements to the organisation and ways of working via our regular internal Town Hall events and via the internal suggestion box. Mobilise provide training on carbon reduction techniques and methods to improve recycling for all staff.; ; CRWG continuously reviews:; •Premises: Working with our landlords and neighbours to ensure the impact of our premises and associated carbon emissions are reduced where possible.; •Transport:Working with our colleagues to ensure that all travel is reduced to a minimum. Where travel is essential, we will identify, encourage and where possible incentivise our colleagues to use the least impactful option.; •Working practices:Working with our colleagues and customers we will ensure that where possible our working practices are aligned to a Carbon Neutral organisation. ; •Waste management:Working with our landlords,neighbours and colleagues we will continuously review our consumption and waste management strategies and partnerships to support the continuous reduction of our Carbon Footprint.; •Carbon Footprint Report:Working with the Carbon Trust, Mobilise continuously reviews its Carbon Footprint report available to all customers.

  Covid-19 recovery

  Mobilise are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Mobilise Cloud has recently launched Mobilise Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Mobilise Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Mobilise run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.; ; Mobilise has partnered with University of Wales in their Digital Degree apprenticeships and serve on the Advisory Board. We provide guest speakers to Universities across South Wales showcasing cloud technologies and industry insights. Digital degree apprenticeships provide a unique opportunity to co-create with employers a programme of study that completely integrates academic study and practical application from the outset.; ; Furthermore, our apprenticeship and graduate schemes work with local talent to train and mentor individuals from university and non-academic backgrounds to become Mobilise developers and engineers, splitting their time between learning, certification and customer deliverables.

  Tackling economic inequality

  Empowering New Businesses and Skills:; • We'll nurture an environment that supports entrepreneurship. This includes providing resources to help new businesses and small organisations grow, ultimately driving economic development and job creation.; • We'll prioritise employment opportunities for those facing barriers to work, particularly in deprived areas. Actively seeking talent from these areas to create a more inclusive workforce.; • To address industry skill gaps, we'll offer training programmes leading to recognised qualifications. This will prepare individuals for high-growth sectors and equip them with the tools they need to succeed.; • We're committed to supporting educational attainment. Training programmes will be developed that are relevant to the project, ensuring participants gain valuable knowledge and skills.; • By promoting opportunities in these high-growth sectors, we aim to inspire and empower staff, suppliers, customers, and the wider community to pursue similar avenues.; Building a Strong and Diverse Supply Chain:; • We'll strive for a diverse supply chain, actively seeking partnerships with new businesses, startups, small and medium-sized enterprises (SMEs), Voluntary Community and Social Enterprise (VCSE) organisations, and mutuals. This fosters a more inclusive business landscape and encourages innovation.; • We encourage and support the adoption of innovative technologies throughout the supply chain. This can lead to cost reduction, improved service quality, and a more competitive environment.; • By focusing on scalability and future-proofing methods, we'll ensure our delivery processes are sustainable and adaptable to changing needs.; • Collaboration is key. We will foster open communication and fair treatment of all partners within the supply chain.; • Recognising the importance of cybersecurity, we will implement measures to identify and manage potential risks, ensuring the security of our entire ecosystem.; • Finally, we'll actively promote the importance of a robust and resilient supply chain to our staff, suppliers, customers, and the community at large.

  Equal opportunity

  Mobilise has implemented the following multi-pronged approach to equal opportunities, reducing the disability employment gap while tackling wider workforce inequalities:; ; Boosting Disability Representation:; • Partnering with disability charities and organisations to reach qualified disabled candidates. Accessible job adverts and interview processes compliant with the Equality Act 2010 will ensure fair opportunities for all.; • Our mentorship scheme pairs experienced staff with new disabled hires, fostering a supportive and inclusive environment.; • We work collaboratively with disabled employees to identify and implement reasonable adjustments, ensuring full participation in the workplace as outlined by the Equality Act 2010.; ; Upskilling the Workforce:; • We offer bespoke training programmes relevant to the contract, leading to recognised qualifications accredited by relevant awarding bodies. These programmes are tailored to address the specific needs of disabled individuals, promoting skill development and career progression.; • Mentorship and coaching programmes with extended to focus on skill development, empowering disabled employees to thrive in their roles.; Fostering a Culture of Inclusion:; • We provide ongoing disability awareness training to all staff, suppliers, customers, and communities we interact with. This cultivates a culture of understanding and acceptance.; • Internal network of accessibility champions established to advocate for the needs of disabled employees and identify areas for improvement, aligning with best practices outlined by the Disability Confident scheme.; ; Tackling Inequality:; • We've implemented robust diversity monitoring practices to identify and address any pay gaps or inequalities within the workforce, ensuring compliance with the Equality Act 2010.; • Clear career progression pathways have been established, ensuring opportunities for advancement for all employees, including those from disadvantaged groups.; • We conduct thorough risk assessments within our supply chain and implement robust measures to prevent modern slavery practices, aligning with the Modern Slavery Act 2015. Regular audits will ensure ongoing compliance.

  Wellbeing

  Mobilise recognises the benefits health and wellbeing in the workforce and how this is a key component of creating and maintain high performance team as well as creating a positive working environment. Mobilise are working towards the Mental Health at Work commitment ensuring 6 standards are upheld across our organisation and encourage similar working practices with customers and other suppliers. ; ; Mobilise aim to improve the mental and physical health of our employees, customers and other suppliers through:; *Co-design/creation of physical and mental health and wellbeing charter as part of our collaborative ways of working between Mobilise, Customer & external suppliers. ; *Co-delivery of ‘Lunch and Learn’ sessions about the importance of mental health and how to create a mental positive working environment. ; *Reinforcing the importance of sick days & time off for those with health issues and improve our company sick pay to support those with continuous health issues. ; *Enhancing our existing Perkbox offering (all colleagues have an account) to extend to their Well-being hub, which provides advice on wellbeing activities, such as yoga, financial well-being, and healthy lifestyles. ; *Investing in an employee assistance program to support colleagues who may have mental health, financial well-being or general well-being questions and require support. ; *Providing a program of Mental Health First Aid training for all colleagues who would like take part. ; *Investing in well-being initiatives – such as mental health days, volunteering days (emphasis on mental health and well-being organisations), and regular get togethers. ; *Utilising volunteering days and fundraisers to support the local community and encourage participation from customers, suppliers, and communities. ; *Providing additional advice to colleagues on working from home, healthy practices, and well-being packs. ; *Providing annual DSE assessments to all colleagues and provides the required equipment to allow all colleagues to ensure they are working in a comfortable and healthy environment.

Pricing

• Price: £400 to £1,850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.