Staffing Science Ltd

Align Platform - Job Plan Match

Job Plan Match is a cloud-based application that allows service leads to convert contractual programmed activities (PAs), for a period, into expected hours of reporting and compares these to the actual hours delivered.
This identifies if the planned capacity for a service matches the actual capacity delivered.

Features

• Identify mismatch between contracted capacity and actual capacity
• Identify the required costs to increase your capacity
• Plan Ahead. Run simulations based on service capacity
• Incorperate First and Second authoriser reports, WLIs and Vetting reports
• View Job Plan Match % via unique informative visualization graphics
• View Job Plan Match % for service, department, and individuals
• Utilise 4000+ reporting standards or personalise standards to a service
• e-job plan integration means capacity links to job plans
• Check compliance with goverment and service targets

Benefits

• Helps minimise the avoidable expense of additional capacity
• Helps organisations implement a robust delivery to demand matching cycle
• Gives service leads a head start in strategic planning
• User Friendly Interface
• Dedicated telephone, email, and chat support
• Built by the developer of the first e-job planning software
• Integrated with your existing e-job planning system
• Deployment helps achieve Levels of Attainment up to LoA-4

£25 to £600 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at angus@staffingscience.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

631945914355579

Contact

Angus MacDougall
07753602961
angus@staffingscience.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints. Planned maintenance is conducted out of standard working hours with prior notification.
• System requirements:
  • Purchase of a User License
  • Internet Connection
  • Internet Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available during working hours 9am-5pm, Monday - Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None to date, but the whole website is compliant
• Onsite support: Yes, at extra cost
• Support levels: At implementation, we provide full training to all users, as included in the purchase of a user license. This includes ongoing email, telephone, and chat support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: - Users are provided with training for our services through online webinars. These are delivered via video conference e.g. Teams, Zoom.; -We also provide easy to follow video guides within the system to help navigate the software. ; - Further support is available via Phone, Email, and Chat. This is available Monday - Friday 9am to 5pm. ; -This is free of charge with the purchase of each user license,; -On site training is available upon request for an additional fee.; ; -With all licenses we offer a managed installation service. This means we help users build simulations and run analyses so that they understand how this works, and realise maximum benefit from the software. This is available at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users are able to download relevant information as csv files. Before a user license has expired, they will be prompted to download any information required.
• End-of-contract process: The organisation should download any data required should they remove a user from their system.; If an organisation is decommissioning Job Plan Match they can either download all required data, or request Staffing Science to do so for an additional fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Website has been built with adaptive GUI to work on computers, tablets, and mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: There are more than 50 configuration settings in the Align Platform and across its modules. Multiple modules are available for different types of service planning i.e. Out Patient service planning, PTL planning, AHP planning, A&E planning, and the Job Plan Match module has different configurations for different services.

Scaling

• Independence of resources: Reasonable endevours have been taken in building our software to optimise the service as a muli-tenancy application facilitating quick and consistent reponse across all users. Job Plan Match has the ability to scale across multiple servers and services as the user base expands, as the Azure platform is readily scalable.

Analytics

• Service usage metrics: Yes
• Metrics types: Staffing Science can show how many end-users are using the system and provide a range of user reports. This includes % of users logging in during specific date parameters, length of session, number of documents uploaded on average for your Trust or Board, how many times per year your users log in on average. This is supplied by Uptime.com.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can download files in csv format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Reasonable endevours have been taken in building our software to optimise the service as a muli-tenancy application facilitating quick and consistent reponse across all users. Our services are availabale 24 hours a day 7 days a week, We ensure >99.9% average monthly application uptime. In the event of necessary site maintenance, this is completed outside of standard working hours and clients are notified in advance when maintenance is occuring, and the length the site will be unavailable.
• Approach to resilience: Hosting our software via Azure ensures secure, protected, and fast service. All data is secured via Microsoft Defender for Cloud, and routinely backed up in a geo-redundant location and encrypted via AES 256-bit. Reasonable endevours have been taken in building Job Plan Match to optimise the service as a muli-tenancy application facilitating quick and consistent reponse across all users. Job Plan Match has the ability to scale across multiple servers and services as the user base expands, as the Azure platform is readily scalable.
• Outage reporting: We report any disasters/ outages and implement our Disaster Recovery and Business Continuity policy and procedure by email to all main Administrative and Managerial contacts at customers' sites. This is set up and we have a communications plan ready for activation in the event of a disaster/outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: - Authentication Mechanisms, e.g. multi-factor authentication (MFA).; -Least Privilege Principle: grant users the minimum level of access required to perform tasks effectively.; -Access Logging and Monitoring: tracks user activity within management interfaces and support channels.; -IP Whitelisting: Restricts access to management interfaces and support channels to trusted IP addresses.; -Encryption and Secure Protocols: Encrypted communication via HTTPS, 2048-bit keys, AES with 256-bit keys, FIPS 140-2 compliant, and georedundnat backup configuration to protect data in transit and at rest.; -Regular Access Review; -Incident Response Procedures; Processes are stipulated in our policies and reviewed no less than annually and otherwise as required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: White listed IP address.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Information Commisioners Office (ICO)
  • Digital Technology Assesment Critera (DTAC)
  • Data Protection Impact Assessment (DPIA)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: Cyber Essentials Plus backed by the NCSC (National Cyber Security Centre)
• Information security policies and processes: The Align Platform has stringent information governance processes which encompass policies, training, and testing our staff must adhere to. Administrative access to the hosting and data environment is secured to white listed IP addresses and Multi-Factor Authentication when accessing all data. External verification is achieved through assessment against Cyber Essentials Plus.; ; Our data centre provider, Azure, provided by Microsoft, adheres to the Security Classification Definitions as described in the Government Security Classifications Policy (GSCP). This is outlined and defined in Azure Service Trust Portal and forms part of their overall integrated management system, which consists of UKAS / APMG / NCSC accredited systems. Notably; ISO 27001, ISO 27018, SOC 1, SOC 2, SOC3, FedRAMP, HITRUST, MTCS, IRAP, and ENS. All are regularly audited for compliance by an accredited certifying body. These standards require our provider to have robust controls in place to manage data, documents and records.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: When changing or updating the services Staffing Science Ltd provides, the process is managed via Adherence to Policies, Configuration Management, Change Management, Change Control, Version Control, Security and Compliance Monitoring, Secure Documentation, and Continuous Improvement. This process enhances security, and mitigates potential risks associated with changes to cloud-based systems and configurations.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Staffing Science Ltd conducts risk assesments, implements and monitors system logs, enforces access control, and configuration managment to prevent vulnerbailities to software. In the event of a vulnerability notification/incident we adhere to an incident response, notification and remediation policy, and follow strict data protection in accordance with the GDPR (UK). To this end, we patch any critical, high, or exploitable CVEs (Common Vulnerabilities and Exposures) within seven days of discovery. Threats are identifed via routine internal checks for vulneabilities, and penetration testing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Staffing Science Ltd adheres to strict policies including but not limited to IT Security, Access Control, Bring Your Own Device and Data Retention. These policies stipulate how user's devices are to be set up, used, and monitored to prevent compromise of data and ensure user and company accountability. Regular security checks are completed on all user devices to identify compromises against policiy. Incidents are responded to in no less than 72 hours, and in compliance with our response procedures.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Staffing Science Ltd enforces that users must report all incidents to managment and/or the data protection officer immediatley. Incidents are responded to within 72 hours of notification. Staffing Science adheres to the process of incident identification, categorisation, prioritisation, response and closure. Incident reports are securely documented and shared with relevant parties as required.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Staffing Science Ltd and all services provided by the company are available fully online. Both staff and clients are encouraged to reduce waste by utilising the online functionality primarily. All staff are encouraged to go paperless.

  Covid-19 recovery

  We collaborate closely with all service users to provide technical support that is tailored to their system and data needs. This process seeks to alleviate challenges posed by the COVID-19 pandemic.

  Tackling economic inequality

  As stated in our Equality, Diversity and Inclusion Policy, Staffing Science Ltd. is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.; Our goal is to achieve a workforce that authentically reflects and is truly representative of the diversity of society. We provide comprehensive support for all employees in training, development, and financial assistance for expenses and expenditures

  Equal opportunity

  As stated in our Equality, Diversity and Inclusion Policy, Staffing Science Ltd. is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.; Our goal is to achieve a workforce that authentically reflects and is truly representative of the diversity of society, and our customers, and for each employee to feel respected and able to give their best. ; Our organisation - in providing services - is also committed against unlawful discrimination of customers or the public.

  Wellbeing

  All staff are encouraged to undertake personal development within and external to the company. We support all staff with their workplace wellbeing, and as stated in our Accessibility Statement, we are continuously adapting our systems and services to support wellbeing for our clients.

Pricing

• Price: £25 to £600 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at angus@staffingscience.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.