Me Learning Ltd

Events Booking & Management System

The Event Booking System manages all your resources; venues, timings, availability of trainers & other stakeholders. It removes all complexity from creating events, classroom or virtual sessions, handling invitations bookings wait-lists and liaising with learners across different organisations. Help your team run a consistent, professional operation with enhanced budget control.

Features

• Accessible WCAG 2.2 AA Compliant interface
• Upgrades deployed with no downtime
• Helpdesk support in working hours
• Accredited to ISO 27001, ISO 9001 & Cyber Essentials Plus
• Optional integration with Form LMS to unify virtual/digital training
• Handle last-minute booking changes and Manage non-attendees
• Manage course feedback, sign-offs and achievements
• Plan for skills and absences
• Wait list function
• Line manager authorisation built in

Benefits

• Reduce training costs
• Improve system data quality
• Real-time reporting: upcoming events, trainer performance, classroom attendance
• Save staff, management & administrative time
• Include e-learning digital courses with blended Form LMS pathways
• Save time-manage bookings, numbers and resources with zero hassle
• See attendee lists build in real-time
• Monitor progress in one place
• Efficient and easy to navigate aesthetic
• Contact any or all participants in a few clicks

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

632126763179188

Contact

Corinna Leng
01273091301
tenders@melearning.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Police
  • Defence
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Me Learning's Events Booking & Management System an optional extension to Form LMS, our in-house learning management system.; ; Standalone options: The Events Booking & Management System can be purchased separately.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Browser
  • Device to access the internet
  • Can be deployed in a customer's own environment

User support

• Email or online ticketing support: Yes
• Support response times: Me Learning's helpdesk operates Monday to Friday, 7.30am to 5.30pm. ; ; Response times stand at 10-minutes or less. ; ; Tickets received by Me Learning's Helpdesk follow a categorisation procedure and are provided with either Level 1 support (Helpdesk) and/or Level 2 support (Senior Management) where required. ; ; Category 1: Unable to access SCORM files or run products. ; ; Category 2: Bug, or error, discovered that renders the content unusable.; ; Category 3: Any other issues found within the product. ; ; Category 4: Any other general issue reported to the company.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. ; ; Our product team have prioritised this issue to ensure that we can find a solution to meet these requirements for compliance, whilst maintaining the current high-standard user experience.
• Web chat accessibility testing: Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. ; ; Our product team have prioritised this issue to ensure that we can find a solution to meet these requirements for compliance, whilst maintaining the current high-standard user experience.
• Onsite support: Yes, at extra cost
• Support levels: Me Learning's helpdesk is based at our head office in Brighton and led by Scott Eager, Head of Service & Support. ; ; The helpdesk team offer unlimited phone, email support and virtual-call meetings (via Teams) at no extra cost for all of our customers.; ; A nominated technical account manager is assigned to each customer for further assurance and customer success management.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Me Learning's helpdesk will lead this process from start to finish. The platform takes approximately 7 working days to configure once we have received your build template. We'll work with your designated project team to ensure the system is configured to meet the training needs of each user.; ; Once configured, our helpdesk team will train your admin staff on how to manage the system. This is all done remotely and to accompany this we have a dedicated Form LMS Guide site. Here sits our full training guides, user documentation, tutorials and FAQ: https://support.melearning.co.uk/hc/en-gb.; ; Post go-live, the helpdesk team are available to provide ad-hoc support through phone, e-mail and video conference (Teams). Customer's are provided with direct contact details to the helpdesk. ; ; To further support our customers in the onboarding process, we assign an account manager to ensure any onboarding SLAs and KPIs are met. This account manager will then remain as your first port of call post go-live.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export to csv or excel or automatically using API. We delete all data from our records in line with UK GDPR Regulations.
• End-of-contract process: The customer is shown how to export any data they require before the system is disabled and data deleted. End of contract review is completed by Me Learning and the customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All of Me Learning's services are compatible with mobile, tablet and desktop devices as they are fully scalable to all screen sizes.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can: Create/delete/modify/export/assign/withdraw users from courses. Users can also create organisation hierarchy structures. Users can also report on users progress with different criteria including CPD integration with performance management systems, HR/L&D systems and ERP systems.; ; API limitations: Me Learning's API cannot manage site admins.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users of our service can customise: Logo / Colours / Organisation structure / Groups / Access rights for users/groups / Terminology / Equal Opportunities / Email templates.; ; All the customisation can be done through the Admin inteface by the Master Admin. The ability to customise can aslo be delegated.

Scaling

• Independence of resources: Our cloud based service has various thresholds assigned and when these thresholds are breached, the environment scales up and horizontally to ensure the response times are kept as agreed for all customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive reporting is available including:; Lists, registers and feedback all exportable as Excel/PDF.; Real-time reporting: upcoming events, trainer performance and classroom attendance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Standard functionality enables admin to export data into CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts to all customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted through IP and ports lockdown. Additionally, we use public key authentication to provide access to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The main Me Learning board is responsible for defining the policies and ensuring their implementation operationally. The key performance indicators for the board include the implementation of these policies, risk management and forensic analysis of security incidents.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:; ; Identify - What is it, assess security impact; Change control process - initiate, reporting; Process tracking log; Accountability; Library - documentation; Release - Go/no go decision based on risk assessment; Evaluate
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8 hours. We also received our threat information from the CREST approved company on retainer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a clear processes for common events and based on workflow tools we have. These robust processes are maintained in line with our ISO27001 accreditation. Users can report incidents by email or phone to our helpdesk (open 7.30am-5.30pm Monday to Friday) and we will provide incident reports via email to our customers.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Me Learning will give your chosen learners access to a free evaluation version for up to two weeks.; ; During these two weeks your chosen learners can trial, test and explore the training solution to assess it's suitability.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 16%
• Between £2,500,001 and £5,000,000: 17%
• Over £5,000,001: 17.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessument Bureau - as part of the Antivo Group
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: There are no aspects not covered by our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessument Bureau - as part of the Antivo Group
• ISO 9001 accreditation date: Friday 4 July 2025
• What the ISO 9001 doesn’t cover: There are no aspects not covered by our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C7ba62df-2b26-4f10-a07b-d566fe93e58b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 53b314e5-2557-43b1-8d4b-97929661fbe5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.