VISIONET EMEA LIMITED

Visionet Managed Services

Our IT Managed Services provide comprehensive solutions including proactive monitoring, maintenance, and support for businesses' IT landscape. From Application management, network management to cybersecurity and help desk support, we ensure optimal performance, security, and reliability, minimizing downtime and mitigating risks while allowing clients to focus on core operations.

Features

• Continuous monitoring of IT systems to identify and address issues.
• Access to round-the-clock technical support, including help desk assistance.
• Comprehensive management of infrastructure, including configuration optimization and troubleshooting
• Implementation of robust security measures, such as firewalls, antivirus software
• Automation based productivity improvement
• Regular backups of critical data with secure storage
• Timely installation of software patches and updates to address vulnerabilities
• Tracking and management of IT assets
• Continuous optimization of IT infrastructure and applications to maximize efficiency
• Provision of regular reports and performance metrics to provide insights

Benefits

• Enhanced productivity through automation and lean principals
• IT Managed Services offer predictable cost savings, subscription-based pricing models
• Access to round-the-clock technical support
• Managed Services can scale up or down according to need
• Continuous monitoring and proactive maintenance help prevent potential IT issues
• Access knowledge and expertise across various IT domains
• Business continuity through DR and HA
• Compliance and Risk Management
• leveraging technology to drive innovation and competitive advantage
• Continuous service improvement through predictive maintenance

£450 to £1,100 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

632671649903945

Contact

Jawad A Khan
+447721235694
jawad.a.khan@visionet.com

Planning

• Planning service: Yes
• How the planning service works: Our cloud advisory services adopt a comprehensive approach to ensure alignment of business and IT goals with clearly defined key performance indicators (KPIs), and offer guidance on the optimal approach to move to the target state. Our services include:; •Cloud adoption and transformation strategy; •Total cost of ownership (TCO) and program funding; •Reference architecture and technology standards; •Organization change management; Engaging in an Enterprise Architecture process facilitates the alignment of your business strategy with your IT strategy. This process yields project phases with tangible deliverables and benefits, setting clear boundaries for each stage. By defining and constraining each phase, both your team and ours can effectively manage change and prevent scope creep, instilling confidence in the project's cost and timeline.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Visionet provides training and change management services across various software and cloud-hosting services we help implement. ; ; We can provide both on-site and virtual training and separate training documentation for different personas, such as technical staff, administrators, end users, etc. ; ; Our five-step training process starts with developing a training plan, depending on the requirements that lead to developing the training materials. The training is then executed per the agreed upon training approach and is followed up by gathering feedback on the provided training session. The feedback is incorporated whenever applicable and the training phase is drawn to a close.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Dynamics 365 Finance & Operations
  • Dynamics 365 Customer Engagement
  • Microsoft Power Platform
  • Salesforce Cloud
  • Azure
  • Amazon Web Services
  • Google Cloud
  • Adobe Experience Cloud
  • Azure Synapse
  • Microsoft 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The process of cloud transformation commences with the systematic capture of business priorities, objectives, and requirements using standardized templates. Within the Migration Planning phase, Visionet utilizes the Cloud Studio Adoption Framework, aligning with industry best practices from Microsoft, AWS, or GCP, to assess business priorities, requirements, and application readiness. This framework aids in identifying the most suitable cloud adoption strategy, followed by the development of a Migration Plan that carefully considers application inter-dependencies and business roadmaps.; ; Furthermore, business priorities such as migration motivations, innovation incentives, and critical business events play a pivotal role in scheduling within the migration planning phase.; ; Subsequently, the Migration Plan is integrated into the Cloud Migration Factory (Cloud Studio) to facilitate scheduling, tracking, and automation of cloud migrations. This ensures the successful execution of the plan while leveraging reusable Infrastructure as Code (IaC) scripts compatible across various cloud services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google
  • Private Cloud
  • Hybrid Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance plays a vital role within managed services. It helps organisations adhere to their quality standards and use quality assurance metrics to improve efficiency. ; ; We help with quality assurance in the following ways: ; ; Manual Testing: This type of testing ensures that the application meets the highest quality standards in each facet of software usability. ; ; Automation Testing: This type of testing ensures that business-as-usual testing and regression test processes are automated for increased testing efficiency and reduced operational costs. ; ; Performance Testing: Frequent performance tests ensure the application meets the desired performance standards throughout incremental application updates. ; ; By incorporating Quality Assurance and Performance Testing into our managed services methodology, we confidently deliver solutions that not only meet but exceed the expectations of organisations that we work with in terms of quality, reliability, and performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide hosting services and support for applications (Packaged, Custom and legacy) and the underlying data along with AI/ML/ Gen AI services hosted on any kind of infrastructure be it cloud, datacenter or on the edge. ; ; Visionet dedicated Support Team provide support to customers via an online portal, from 08:00 to 18:00 UK Time.; ; This Support window can be extended to full 24*7 support via Visionet Global Managed Services.; ; Visionet primarily offers 2nd and 3rd line support for their services, which likely involves more advanced technical assistance and issue resolution. Also offer the option for 1st line support or dedicated teams, though this may come at an additional cost

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Visionet has the ability to provide email or online ticketing support 24/7. Our expectation is that the ticket tracking system is cloud based, accessible remotely, and available 24/7/365 in order to provide real-time, on-demand support from anywhere. We assume that the ticket tracking system has integrated tools to support the monitoring, tracking, and reporting of incidents. These tools are necessary in order to issue reports and track our compliance with agreed upon service level targets as well as to identify trends in call topics, peak volume times, and subsequently identify potential areas of improvement in operational efficiency.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We can pretty much leverage any of the web chat technologies available, but have extensive experience with Microsoft Teams (combined with CoPilot Studio) in terms of enabling point-to-point messenger solutions for support services.
• Support levels: At Visionet, our comprehensive support framework adheres to ITIL standards, delivering 1st, 2nd, and 3rd line support to both public and private sector clients. Our incident management process ensures swift resolution. Each client receives a dedicated Account Manager and Client Partner for personalized attention. We offer a unified support model manned by cloud support engineers, with optional weekend phone support available upon request. Our proactive approach prioritizes short-term issue resolution alongside long-term fixes. An established escalation process guarantees swift resolution, overseen by designated Account Managers who conduct monthly reviews, either remotely or on-site. Performance is monitored through KPIs aligned with SLAs and other critical support metrics. Security clearance is a fundamental aspect of our staff training and policy.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft, UiPath, Automation Anywhere, AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: GMS INTERCERT SERVICES
• ISO/IEC 27001 accreditation date: 31/12/2023
• What the ISO/IEC 27001 doesn’t cover: Everything is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 01/03/2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions
• PCI DSS accreditation date: 12/12/2023
• What the PCI DSS doesn’t cover: Everything is covered
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC1 TYPE 2
  • SOC2 TYPE 2
  • ISO 27001:2022, 27701
  • HIPPA Compliant
  • GDPR

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Commitment to a Sustainable Future ; At Visionet, we are deeply committed to addressing global challenges through sustainable business practices, environmental protection, and responsible corporate governance. Our core values center around the principles of Environmental, Social, and Corporate Governance (ESG), and we actively uphold these values as a global corporation. ; ; Environmental Responsibility ; We prioritize sustainable operations, reducing our environmental impact through responsible resource management, energy efficiency, and sustainable sourcing practices. Committed to minimizing waste and promoting circular economy principles, we actively work to reduce, reuse, and recycle resources wherever possible. Additionally, we have set ambitious carbon reduction targets and invest in renewable energy solutions to combat climate change, aligning with Streamlined Energy and Carbon Reporting (SECR) standards. ; ; Corporate Governance ; Transparency and accountability are paramount in our corporate governance practices. We maintain transparent operations and ethical decision-making processes, following CSRD standards. ; ; We proactively identify and manage ESG-related risks that could impact our business, in compliance with CSRD and SECR standards. This includes addressing issues related to climate change, social responsibility, and governance. ; ; Monitoring and Reporting ; We regularly monitor and assess our ESG performance, and our annual ESG report as required by CSRD, provides transparency about our progress and challenges. It is made available to the public, reflecting our commitment to accountability and transparency. ; ; Review and Improvement ; We continuously strive for improvement, ensuring that our ESG practices remain aligned with our values, industry best practices, and evolving ESG, CSRD, and SECR standards. ; ; At Visionet, we believe that by integrating ESG principles into our business strategy, we can contribute to a sustainable, responsible, and successful future for our company, our stakeholders, and our planet. We invite you to join us on this journey toward a greener and more inclusive future .

  Covid-19 recovery

  Visionet has Coronavirus response document/planning in place. We have well defined planning assumptions, local and global response team in UK, Europe and USA, along with management team assigned for each region/location. ; We have preventive measures in place like; (actively encourage sick employee to stay home, emphasize respiratory etiquette and hand hygiene by all employees, perform routine environmental cleaning, advise employees before traveling to take certain steps, additional Measures in Response to Currently Occurring Sporadic Importations of the COVID-19, additional measures for facilities in operations - screening). ; Implementing all the measures. In the event Visionet is notified of an employee testing positive for COVID-19, we have contaminated sites identified for the employees and measure to be taken. ; OSHA’S EMERGENCY TEMPORARY STANDARD ON VACCINATION AND TESTING process in place for employees to provide immunization record. ; Enforcement process in place; Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment

  Tackling economic inequality

  Visionet is deeply committed to the principles of equal employment opportunity, championing fairness, transparency, equity, and inclusion for all. We are resolute in our fight against any form of inequality, and have established and enforced robust policies on diversity, inclusion, and equity, workplace misconduct reporting, and addressing modern slavery in our supply chain. These policies reflect our unwavering commitment to equality and diversity and are readily accessible on our company intranet and website.; ; Our recruitment, promotion, and talent identification exercises are conducted with utmost fairness, based on merit and objective criteria to prevent any form of discrimination. We are dedicated to enhancing workforce diversity and providing equal opportunities. We regularly review our recruitment procedures to ensure they are objective and merit-based, instilling confidence and hope in potential recruits.; ; We proactively identify and address systemic barriers contributing to inequities and accommodate the needs of disadvantaged or underrepresented groups. Our conditions of service, benefits, and facilities are regularly reviewed to ensure accessibility for all.; ; Employees with transitions or disabilities are encouraged to disclose their circumstances for appropriate support. Reasonable adjustments are considered and implemented to overcome any difficulties experienced at work due to disabilities.; ; Visionet maintains a zero-tolerance approach to modern slavery, human trafficking, and child labor, implementing effective systems and controls to prevent their occurrence within our operations and supply chains. We expect our contractors, suppliers, and business partners to uphold the same high standards, incorporating prohibitions against forced labour into our contracting processes and ensuring transparency and accountability throughout our supply chains.

  Equal opportunity

  Visionet Systems Inc., including its affiliates and subsidiaries (together “Visionet”) is an Equal Employment Opportunity (EEO) Employer & provider, with an aim to encourage and support diversity, equity and inclusion and actively promote a culture that values difference and eliminates discrimination in our workplace.; ; Additionally, Visionet is committed to promoting diversity and inclusion at all levels of the company.; ; This policy does not form part of any contract of employment or other contract to provide services, and we may amend it at any time.; Visionet encourages all employees to join us in creating a work environment that is inclusive and respectful of all individuals.; ; The purpose of Visionet global policy is to promote equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity, respect and fairness. This document outlines our commitment to achieve diversity, equity & inclusion.; ; As part of Visionet’s zero-tolerance approach to discrimination in any form, any current / former employee or job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics), in line with any applicable Legislations.; ; Visionet is also committed to providing equitable treatment to all those we deal with as an organisation, including customers and suppliers.

  Wellbeing

  At Visionet, our globally diverse team is our crucial asset for making the business successful across regions. This is why we take great care of our people management processes. Visionet cares for our employees’ well-being through our initiative “Balance”, where we launched multiple mental, physical, and financial wellness sessions globally. ; ; Mental Wellbeing Awareness:; In Europe and UKI, we organise virtual Yoga lessons every other Friday morning, while India hosts an in-person Yoga session for our employees in the office. ; We continue to offer our employee bereavement leaves across regions when they go through a difficult and emotional phase in their life of losing a loved one.; Maternity and paternity leave allow our employees to welcome new additions to their lives and fully adapt to this critical change in their lifestyle.; We will continue offering our employees mental wellness training, such as Stress Management, Decision making, Conflict Management, etc.; Visionet launched a women's development community called Women of Visionet in 2024. This community allows female employees to reach out to organizational leaders for professional coaching.; ; Physical Wellbeing Awareness:; We have excellent Medical Insurance coverage for employees and their dependents in our regions, which includes Dental, outpatient, and Vision assistance. ; The HR SPOCs initiate annual leave booking reminders for our employees when a year begins so that each team member can take the time and plan their time off well in advance. ; Employees are encouraged to participate in Marathons and represent their loved ones or Visionet in such initiatives. ; Visionet offers healthy snacks, breakfast and lunch options for their teams in our offices to ensure they feel motivated and taken care of and do not resort to unhealthy eating habits while working tirelessly for the organisation’s success.; We have provided our employees with discounts on gym and workout facilities.

Pricing

• Price: £450 to £1,100 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jawad.a.khan@visionet.com. Tell them what format you need. It will help if you say what assistive technology you use.