Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

DIGITAL CLARITY LTD

ServiceNow Implementation, Enhancement & Engineering Support

The ServiceNow platform is a ready‑built foundation that transforms how your business operates. We can enhance the service to help transform how work gets done. We work with you to orchestrate automation across departments and IT applications with powerful workflows.

Features

  • IT Service Management
  • HR Management
  • IT Operations Management
  • Security Operations
  • Real Time Reporting
  • Service Dashboards
  • T Business Management
  • Workflows
  • Web Service Integrations
  • Self-Service portals

Benefits

  • Single-tenant architecure
  • Consumer experience
  • Automating common manual processes
  • Case and Major Issue Management
  • Self-Service Portals
  • Bespoke Enhancement
  • Version Upgrades

Pricing

£550 to £1,100 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 3 2 9 1 7 2 0 6 9 1 3 8 4 1

Contact

DIGITAL CLARITY LTD Pete Knowles
Telephone: 07590815590
Email: Pete.Knowles@digitalclarity.co.uk

Planning

Planning service
Yes
How the planning service works
Though easy to use, ServiceNow may result in significant changes to employees’ day-to-day jobs, from how they get their work done to how they request things. Therefore, proper preparation will help with the transition and promote a positive experience. We provide training needs analysis, Develop training strategy and plan, Develop training materials, Deliver training
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Bespoke training packages completed to your requirements
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Throughout the engagement testing is agree with the end user and result provided for review

Security testing

Security services
Yes
Security services type
  • Security design
  • Security testing
  • Security incident management
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
Support is provided for ServiceNow

Service scope

Service constraints
No constraints exist

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
ServiceNow provides Customer Support 24 hours a day, 7 days week, 365 days a year as part of the subscription cost.

Additional Managed Support services can be purchased from Digital Clarity

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ServiceNow

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are driven by the values of equality, diversity, and inclusivity. Founded on the belief that every individual deserves an equal opportunity to thrive, we have made it our mission to create a workplace where differences are not only accepted but celebrated.

Digital Clarity is committed to promoting equal opportunities at every level of our organisation. From recruitment and hiring to career advancement and beyond, we actively seek to create a level playing field for all individuals, regardless of their background, identity, or experiences.

We believe that diversity is our strength, and our recruitment practices reflect this. We proactively seek out candidates from diverse backgrounds and underrepresented groups, ensuring that our talent pool is as varied and dynamic.
Inclusive Culture:

At Digital Clarity, inclusivity is more than just a buzzword; it's a way of life. We have cultivated a culture of openness, respect, and understanding, where every employee feels valued, respected, and empowered to be their authentic selves. We strive to create an environment where everyone can thrive.

We recognise that diversity drives innovation, and we are committed to providing opportunities for growth and advancement to all our employees. Through mentorship programs, leadership development initiatives, and ongoing support, we empower individuals from all backgrounds to reach their full potential and make meaningful contributions to our company and society at large.

At Digital Clarity, we understand that promoting equality is not just the right thing to do; it's also good for business. That's why we lead by example, advocating for equal rights and opportunities both within our organisation and in the communities where we operate. By championing diversity and inclusivity, we not only create a better workplace but also drive positive change in the world.

Pricing

Price
£550 to £1,100 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.