C3.AI UK LTD.

C3 Generative AI

C3 Generative AI Intelligence is a unified knowledge source that enables intelligence teams to rapidly and accurately locate, retrieve, and analyze relevant data and reports through an intuitive search and chat interface.

Features

• Deterministic responses
• Full trace-ability
• Full enterprise access controls
• No LLM-caused leakage of proprietary information
• No hallucination
• Large Language Model (LLM) agnostic
• Zero IP liability exposure
• Security environment architecture with access controls and air-gapped deployment

Benefits

• Rapid access to relevant, critical, and high value insights
• Domain specific for maximum relevance
• Meets security and privacy requirements
• Enables future-proofed IT investment, leveraging existing data and software investments

£200,000 a unit a quarter

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ar@c3.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

632959781224158

Contact

Ed Abbo
+1 650-503-2200
ar@c3.ai

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Databricks; Snowflake; Palantir; SAP; Oracle ERP; Oracle NetSuite; Salesforce; Microsoft Dynamics 365; ServiceNow; Workday
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Subscription model available
  • Compute-based pricing available

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service Level Agreement specific
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Various
• Web chat accessibility testing: None or don't know
• Onsite support: Onsite support
• Support levels: Executive Sponsor: Ensure overall project direction, unblock issues; Project Manager: Manages the day-to-day activities of Project team; Data Scientist: Develops and validates machine learning models; Solutions Engineer: Performs data integration, supports machine; learning, configures application user interface
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User training and tutorials through the C3 AI Academy
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data and IP is handled by the terms of the End User License Agreement and other relevant contractual terms
• End-of-contract process: Production Pilot Fee is GBP 250,000 over a period of 3 months, after which application is available Post Pilot On-Demand basis at 0.44 GBP per vCPU or vGPU-Hour GBP 0.44/unit

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Case by case basis depending on application
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User interface highly customized to the use case and user requirements
• Accessibility standards: None or don’t know
• Description of accessibility: User interface
• Accessibility testing: None or don't know
• API: Yes
• What users can and can't do using the API: Can be integrated into various other 3rd party applications via API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Various features are customizable as part of deployments, depending on use case and end users

Scaling

• Independence of resources: Model-Driven Architecture: Build future-proof and scalable applications with the C3 AI Platform’s unique model-driven architecture.; Open Architecture: An open and modular architecture provides flexibility so you can use existing software investments.; Elastic Computing: Allocate compute resources in the most effective way for your team.; Open metadata.

Analytics

• Service usage metrics: Yes
• Metrics types: Application consumption per virtual CPU-hour
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The C3 AI Type System allows programs, algorithms, and data structures – written in different programming languages, with different computational models, making different assumptions about the underlying infrastructure –to interoperate without knowledge of the underlying physical data models, data federation and storage models, interrelationships, dependencies, or the bindings between the various structural platform or cloud infrastructure services and components (e.g., RDBMS, No SQL, ETL, SPARK, Kafka, SQS, Kinesis, object models, classifiers, data science tools, etc.). The C3 AI Type System provides RESTful interfaces and programming language bindings to ALL underlying data and functionality.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Depends on end user requirements, e.g. Excel
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All customer data in transit (network connections to C3.ai) is securely transmitted using HTTPS (SSL/TLS) with 4096-bit RSA encryption
• Data protection within supplier network: Other
• Other protection within supplier network: C3 AI technology is built to comply with rigorous legal and regulatory requirements and meets the following certifications:​​​; ; SOC1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II); SOC 2; SOC3; NIST; FISMA; FedRAMP; FIPS 140-2; DIACAP; ITAR; HIPAA; PCI DSS Level 1

Availability and resilience

• Guaranteed availability: Dependent on case by case basis.
• Approach to resilience: C3 Generative AI: Enterprise Edition uniquely combines the latest innovations in natural language understanding, generative AI, retrieval AI models, and reinforcement learning with C3 AI patented model driven architecture.
• Outage reporting: This is highly customizable.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: https://c3.ai/c3-ai-platform/platform-services/security/
• Access restrictions in management interfaces and support channels: Manage user access with a comprehensive, role- and policy-based control framework. Use your existing identity management solutions and corporate directories to segregate duties and limit user access to resources or create custom user controls for any specific application and infrastructure level.​​
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: https://c3.ai/governance-and-security/

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CIRQ
• ISO/IEC 27001 accreditation date: June 26, 2023
• What the ISO/IEC 27001 doesn’t cover: Don't know
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II)
  • SOC 2
  • SOC3
  • NIST
  • FISMA
  • FedRAMP
  • FIPS 140-2
  • DIACAP
  • ITAR
  • HIPAA

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: https://c3.ai/governance-and-security/
• Information security policies and processes: https://c3.ai/governance-and-security/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Various project management and change management approaches deployed.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: https://c3.ai/governance-and-security/
• Protective monitoring type: Undisclosed
• Protective monitoring approach: https://c3.ai/governance-and-security/
• Incident management type: Undisclosed
• Incident management approach: https://c3.ai/governance-and-security/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Do not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information

  Wellbeing

  Affirmative action programs to promote equal opportunities for people who have historically experienced discrimination

Pricing

• Price: £200,000 a unit a quarter
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ar@c3.ai. Tell them what format you need. It will help if you say what assistive technology you use.