CREATE CHANGE LONDON LTD
User centred design for digital, GOV.UK and AI-enabled services
We provide user research, service design and interaction design for government and AI-enabled services. We map journeys (digital and assisted), prototype and test with users, run usability and accessibility testing, and apply GOV.UK Design System patterns. We support digital and policy teams to meet GDS, CDDO and NHS service standards.
Features
- Plan and run user research with public/assisted digital users
- Design and test GOV.UK services to meet GDS service standards
- Create user journeys for digital, assisted digital and offline services
- Produce wireframes, prototypes and accessible user interface designs
- Test designs with users using usability and accessibility testing
- Analyse findings and turn them into clear design recommendations
- Work in agile teams with product, delivery and engineering roles
- Apply GOV.UK Design System patterns and departmental style guidance
- Support teams preparing for service assessments and service reviews
- Iterate designs using evidence, feedback and service performance data
Benefits
- Clear understanding of user needs before building or changing services
- Improved usability for public-facing and internal digital services
- Capability building involving policy/stakeholders in research
- Design decisions based on evidence rather than assumptions
- More accessible services for users with access or support needs
- Faster iteration through early testing of ideas and prototypes
- Better alignment between policy intent and service delivery
- Consistent use of GOV.UK patterns and interaction standards
- Reduced rework by identifying issues earlier in delivery
- Services that solve a whole problem for users
Architecture roles
Business architect
| £636.00 |
|
| £780.00 |
|
| £948.00 |
|
| £1,080.00 |
|
Data architect
| £900.00 |
|
|
£1,080.00 |
| £1,500.00 |
|
Enterprise architect
| £864.00 |
|
| £1,080.00 |
|
| £1,152.00 |
|
| £1,248.00 |
|
Network architect
| £672.00 |
|
| £864.00 |
|
| £1,080.00 |
|
Security architect
| £862.00 |
|
| £1,070.00 |
|
| £1,248.00 |
|
Solution architect
| £600.00 |
|
| £864.00 |
|
| £1,080.00 |
|
| £1,152.00 |
|
| £1,248.00 |
|
Technical architect
| £540.00 |
|
| £864.00 |
|
| £1,080.00 |
|
| £1,152.00 |
|
| £1,440.00 |
|
Chief digital and data roles
Chief data officer
| £1,980.00 |
|
Chief information security officer
| £1,980.00 |
|
Chief technology officer
| £1,980.00 |
|
Data roles
Analytics engineer
| £540.00 |
|
| £840.00 |
|
| £960.00 |
|
| £1,080.00 |
|
| £1,500.00 |
|
Data analyst
| £780.00 |
|
| £900.00 |
|
| £1,020.00 |
|
| £1,320.00 |
|
Data engineer
| £840.00 |
|
| £960.00 |
|
| £1,140.00 |
|
| £1,440.00 |
|
Data ethicist
| £1,152.00 |
|
| £1,908.00 |
|
Data governance manager
| £864.00 |
|
| £960.00 |
|
| £1,080.00 |
|
Data scientist
| £540.00 |
|
| £732.00 |
|
| £1,020.00 |
|
| £1,152.00 |
|
| £1,320.00 |
|
| £1,500.00 |
|
Machine learning engineer
| £1,068.00 |
|
| £1,320.00 |
|
Performance analyst
| £648.00 |
|
| £790.00 |
|
| £960.00 |
|
| £1,080.00 |
|
| £1,500.00 |
|
IT operations roles
Application operations engineer
| £540.00 |
|
| £864.00 |
|
| £1,080.00 |
|
| £1,152.00 |
|
| £1,248.00 |
|
Business relationship manager
| £864.00 |
|
| £1,080.00 |
|
| £1,116.00 |
|
Change and release manager
| £780.00 |
|
| £864.00 |
|
| £1,020.00 |
|
Command and control centre manager
| £780.00 |
|
| £900.00 |
|
| £984.00 |
|
| £1,080.00 |
|
End user computing engineer
| £648.00 |
|
| £780.00 |
|
| £984.00 |
|
| £1,320.00 |
|
| £1,500.00 |
|
IT service manager
| £792.00 |
|
| £900.00 |
|
| £900.00 |
|
| £1,320.00 |
|
Incident manager
| £708.00 |
|
| £948.00 |
|
Infrastructure engineer
| £552.00 |
|
| £864.00 |
|
| £1,080.00 |
|
| £1,152.00 |
|
| £1,248.00 |
|
Infrastructure operations engineer
| £552.00 |
|
| £864.00 |
|
| £1,080.00 |
|
| £1,152.00 |
|
| £1,248.00 |
|
Problem manager
| £792.00 |
|
| £792.00 |
|
Service desk manager
| £792.00 |
|
| £900.00 |
|
| £900.00 |
|
| £1,320.00 |
|
Service transition manager
| £840.00 |
|
| £900.00 |
|
| £1,056.00 |
|
| £1,080.00 |
|
Product and delivery roles
Business analyst
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,068.00 |
|
| £1,500.00 |
|
Delivery manager
| £648.00 |
|
| £900.00 |
|
| £1,069.00 |
|
| £1,560.00 |
|
Digital portfolio manager
| £792.00 |
|
| £960.00 |
|
| £1,080.00 |
|
| £1,560.00 |
|
Product manager
| £792.00 |
|
| £900.00 |
|
| £1,080.00 |
|
| £1,248.00 |
|
| £1,560.00 |
|
Programme delivery manager
| £1,560.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £792.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
Test engineer
| £792.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
Test manager
| £900.00 |
|
| £1,500.00 |
|
Software development roles
Development operations (DevOps) engineer
| £576.00 |
|
| £648.00 |
|
| £840.00 |
|
| £984.00 |
|
| £1,008.00 |
|
| £1,008.00 |
|
| £1,080.00 |
|
| £1,320.00 |
|
| £1,500.00 |
|
Frontend developer
| £576.00 |
|
| £648.00 |
|
| £840.00 |
|
| £960.00 |
|
| £1,080.00 |
|
| £1,500.00 |
|
Software developer
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £960.00 |
|
| £1,020.00 |
|
| £1,080.00 |
|
| £1,080.00 |
|
| £1,320.00 |
|
| £1,500.00 |
|
User-centred design roles
Accessibility specialist
| £576.00 |
|
| £648.00 |
|
| £960.00 |
|
| £1,500.00 |
|
Content designer
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
| £1,500.00 |
|
Content strategist
| £1,080.00 |
|
Graphic designer
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
| £1,500.00 |
|
Interaction designer
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
| £1,500.00 |
|
Service designer
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
| £1,500.00 |
|
Technical writer
| £960.00 |
|
| £1,080.00 |
|
User researcher
| £576.00 |
|
| £648.00 |
|
| £792.00 |
|
| £900.00 |
|
| £1,020.00 |
|
| £1,500.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
88d96e50-f494-4792-bd9d-f235807d6468
-
Other security certifications
-
No
Social value
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Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Ensuring new workers are informed of their right to join a trade union
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Activities to cascade good practice on fair working conditions throughout the supply chain
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Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
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Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
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Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
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Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
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How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
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How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
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Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
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Introducing transparency to pay and reward processes
-
Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
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Working conditions which promote an inclusive working environment and promote retention and progression
-
Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Service documents
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