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Involve Visual Collaboration Ltd

ALLDOQ Medico-Legal Workspace

ALLDOQ allows users to securely upload, store, view and share all the documents needed for your case, including radiology files. Create reports in a court-approved format, accurately record time spent and create invoices within the platform, and manage your practice in the customisable dashboard, plus many more unique features.

Features

  • Specialist medico-legal workspace allowing secure storage/sharing of cases
  • Centralises everything you need in one workspace
  • Secure log in with 2 factor authentication
  • Personalised dashboard with data analytics
  • Full case, tasks and resource management
  • Built in radiology viewer
  • Automated case time sheets and invoicing
  • Secure document exchange
  • Court approved document builder within platform
  • Fully auditable

Benefits

  • Secure access to case information for authorised personnel only
  • Eliminates need to use multiple platforms/applications.
  • Controlled access to sensitive patient /case data
  • Relevant parties can view snapshot of cases/workload /specialisms
  • Full collaboration between expert, law firm/relevant parties on associated tasks
  • Radiology viewer allows seamless uploading/sharing of radiology files
  • Embedded time calculator/management tool to record billable case activity
  • Send large bundles of data directly into the system
  • Built-in case report template aligned and consistent with court processes
  • All activities are tracked and can be easily audited.

Pricing

£40.00 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@involve.vc. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 3 3 5 5 5 8 3 4 6 9 5 9 6 8

Contact

Involve Visual Collaboration Ltd Iffat Chaudhry
Telephone: 03300883475
Email: sales@involve.vc

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No, there are no constraints
System requirements
  • Google Chrome Web Browser (Win7+, Android5.1+, MacOS 10.11+)
  • Apple Safari Web Browser (MacOS 10.12, iOS 11.4+)
  • A reliable connection to the internet
  • Minimum 10" screen size

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response in 2 hours within working hours (Monday to Friday)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
The support service is available 24 / 7 / 365 at an uptime of 99.9%. The helpdesk facility is available 07:00 – 19:00 Monday to Friday. The Support desk will be available for inbound support via telephone and email. The Support desk will provide a three layer support system with response times defined by Involve’s SLA. The tiered structure will provide support as follows: 1. Tier 1 will provide support on general issues, high level fault resolution and administration around usage of the service. Any issues that are unable to be resolved at this stage will be escalated to tier 2. 2. Tier 2 will provide support on technical issues around usage of the service and supporting end-user IT functions. Any issues that are unable to be resolved at this stage will be escalated to tier 3. 3. Tier 3 will use Involve’s technical staff and the support of manufacturer technical support to resolve any faults or outages.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All users receive an email once their licence is activated with account set up instructions. This is followed by an introductory training session which can be with an online trainer or in person to suit.
During the training, users will be equipped to customise their dashboard and select required features, relevant to their own role.
There is an ALLDOQ training guide within the system, as well as access to our support desk. Users can request additional training as and when required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
On termination of contract, the customer has 30 days to ove all data files from the system to a location of their choosing. After 30 days, all customer data and related files will be deleted.
End-of-contract process
The customer can terminate the contract with 30 days’ notice. Once the contract has ended, ALLDOQ licences will automatically terminate.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
When accessed on a mobile device e.g. tablet, which has a minimum 10" screen there is no difference to the service. It is not accessible on devices with smaller screens.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Administrators can customise many aspects of the service including branding, but they can also toggle on / off all features that users do not need. This can include report building, customised dashboard and time management for example.

Scaling

Independence of resources
System resources are designed for horizontal scaling so that new servers are launched to handle increased load. Systems resource utilization are constantly monitored to enable timely scaling.

Analytics

Service usage metrics
Yes
Metrics types
We can provide users with activity metrics on caseloads, individual user activity, time and cost.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can download a zip file of their uploaded files; they can also download activity logs and their relevant case documentation.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The ALLDOQ service is hosted and housed within a secure data centre providing resilient connectivity and power, with a guaranteed uptime of 99.9%.
Approach to resilience
The system is provided as a resilient, high availability service. Underlying infrastructure is provided by an accredited data centre, redundant and resilient internet connections and local utilities. The system is designed for continuity with resilience to both site and component failures. Redundant sets of components are deployed into geographically-separated sites. These redundant components are configured for cross-communication, so that if a component fails in a given zone, its functions will be fulfilled by surviving components in another site. The design is scaleable with additional component units able to be added for resiliency, and capacity.
Outage reporting
The following outage reporting methods are employed:
Service Status Dashboard
Email alerts to nominated Customer Contacts

Follow up by a member of the service support team to follow incident management procedures.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User subscription and restricted access; also role based access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
14/12/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Sysnet Global Solutions
PCI DSS accreditation date
13/04/2023
What the PCI DSS doesn’t cover
N/A
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Complies with ISO27001 Information Security Management Standard.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Complies with ISO27001 Information Security Management Standard.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Complies with ISO27001 Information Security Management Standard.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Complies with ISO27001 Information Security Management Standard.
Incident management type
Supplier-defined controls
Incident management approach
Complies with ISO27001 Information Security Management Standard.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Wellbeing

Fighting climate change

This service reduces the need to travel for meetings, allowing digital collaboration, and eliminates printing or exchanging hard files / documents, directly reducing emissions and positively impacting an organisation's carbon footprint

Wellbeing

Current users are reporting a 30% increase in productivity, therefore providing better workload management and overall work / life balance.

Pricing

Price
£40.00 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
One week trial, with full functionality included.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@involve.vc. Tell them what format you need. It will help if you say what assistive technology you use.