MOTT MACDONALD LIMITED

Moata Intelligent Content

Moata Intelligent Content is an industry leading BIM library solution that combines a component creation service with digital asset curation. Intelligent Content will supercharge project delivery through enhanced quality, consistency, functionality and reliability of 2D and 3D parametric digital content, ensuring our clients a reduction in design time and cost.

Features

• Portal - agile cataloguing system aiding curation of multi-discipline components
• Application plugins - provides rapid direct access to library content
• Application plugins - enable content access from within the application
• Application plugins - intuitive, efficient tag-based search functionality
• Application plugins - consistent appearance/functionality as the portal
• Catalogue sharing - ability to share content across disciplines
• Catalogue sharing - rapid cross client reuse of components
• Library analytics - library usage of content updated daily
• Library analytics - live dashboards reporting client usage

Benefits

• Rapid access to catalogues ensures project efficiencies are realised
• Managed library of bespoke components to enhance project delivery
• Content creation service to ensure standardised library content
• Cross discipline access to catalogues increasing component reuse
• Increased efficiency and value from access to centralised content
• Utilised analytic solution to put management in control
• Analytics enable managers to make smart purchasing decisions
• Analytics enable managers to make smart logistical decisions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology+systems@mottmac.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

633605294983220

Contact

Samantha Lottering-Geeson
+44 (0)141 222 3798
technology+systems@mottmac.com

About your service

• Service categories:

  Applications

  Engineering

  • Computer-Aided Design Applications

  Other engineering

  • Building Information Modelling Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Autodesk and Bentley authoring applications
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Approved web browser
  • Authoring applications pre-installed to enable plugin installation

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 working days (not including weekends)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support costs and further details are included in our Service Definition and Pricing documents
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User training is provided in the form of hands-on training or online. During such training, users are provided with instruction in using all aspects of the system as an end-user. Attendees are provided with electronic course materials. In addition, there is online documentation that is accessible to all customers.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If an export is required, it can be provided by the support team.
• End-of-contract process: The system will be switched off and an export of the data can be provided.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessible online and via request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Other
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All user interface interactions are initiated through the API. If users need to, we can arrange access.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Cloud-based application with appropriate auto-scaling provisions in place

Analytics

• Service usage metrics: Yes
• Metrics types: Fully audited system recording user interactions
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The data stored in Moata Intelligent Content is accessible to users through the application at any time they require. If an export is required, it can be provided by the support team.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Native authoring application format
• Data import formats: Other
• Other data import formats: Native authoring application format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Mott MacDonald is not responsible for the maintenance of the data centre or its hardware. Historically, Moata Intelligent Content has consistently maintained an availability of over 99.9%. Planned outages should be communicated and occur outside of normal operating hours.
• Approach to resilience: All services hosted in Microsoft Azure and designed for high availability and resilience.
• Outage reporting: Outages are reported internally to our helpdesk, who coordinate and escalate to project managers as required to liaise with client representatives.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Microsoft Azure B2C authentication services
• Access restrictions in management interfaces and support channels: Username and strong password/passphrase enforcement. The system supports different roles and responsibilities with respect to access to data held within the system. Accounts and roles will be assigned to individuals
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Microsoft Active Directory with dedicated VPN link and 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All projects must complete an Information Security Risk Assessment (ISRA) as part of our Project Plan of Work (PPW), which must review risks and provide mitigation strategies. All serious information security incidents (actual or perceived) must be immediately reported to the Director Business Management Systems and Risk who will form a Response Team and Plan to deal with the situation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes are documented as procedures complying with both ISO9001:2015, TickITPlus and potential security impacts through ISO27001:2022. TickITplus covers our expertise in project management, technical and advisory services in transport engineering, system integration and the development of associated software to Government, Local Authority and the Private Sector. Management and mitigation of risk is an integral part of our system and is monitored and reported through a set of mature project governance procedures designed to identify risks and mitigate against them as soon as possible.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We maintain a broad awareness of cyber threats and techniques by: Subscribing to appropriate vulnerability and security alert sources e.g. ; • Microsoft security advisories ; • AWS security alerts ; • General alerts: - CERT-UK alerts - US CERT alerts - News sites - https://nvd.nist.gov/cvss.cfm - NCSC threat reports.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a number of tools and techniques to monitor systems for signs of compromise: • Regular network penetration test scans to detect potential vulnerabilities; • Web application in appropriate, isolated DMZ; and • Comprehensive system and network monitoring using Nagios to detect log events and service issues. We treat a potential compromise as an information security incident and respond using our Business Management System STEP procedure which details the process for dealing with an information security incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents by contacting our Support Desk by phone or email. We treat a potential compromise as an information security incident and respond using our Business Management System STEP procedure, complying with ISO 27001, which details the process for dealing with an information security incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV - Business Assurance
• ISO/IEC 27001 accreditation date: Tuesday 5 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV - Business Assurance
• ISO 9001 accreditation date: Thursday 4 September 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4d64f612-191f-485d-bf50-d016bfb3d1ce
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ee30c29d-72b9-4573-ae54-3b24518459ee
• Other security certifications: Yes
• Any other security certifications: Certified Information Systems Security Professional (CISSP) staff

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology+systems@mottmac.com. Tell them what format you need. It will help if you say what assistive technology you use.