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Equitas

Inclusive Interview Software

Interview software for in-person or remote, live interviews.

Dynamic interview frameworks with detailed question banks to ensure a consistent approach.

Capture interview data using audio recording and transcription for no more written note-taking. Best-practice interview methodologies.

Conduct collaborative panel interviews with multiple interviewers.

Features

  • Dynamic interview frameworks
  • Detailed question banks with linked probing questions
  • Interview remotely or in-person
  • Interview scheduling
  • Audio recording and transcription of interviews
  • Detailed digital scoring indicators
  • Collaborative panel interviews with multiple interviewers
  • Anonymous scoring for multiple interviewers
  • Auto-generated candidate feedback
  • Supports all styles of interview framework (competency, behaviour, strengths etc...)

Benefits

  • Design role specific interviews in minutes
  • Build robust and detailed question banks for various grades
  • Improve candidate experience with remote or in-person interviews
  • Save 33% of interview delivery time with no more note-taking
  • Ensure accurate, best practice approach with detailed digital scoring
  • Fair, collated, anonymous scoring with panel interviews
  • Save interviewers over 60% of time when writing feedback
  • Flexible, adaptable interview software for any size of recruitment campaign
  • Modern and intuitive design for candidates and interviewers
  • Ensure an inclusive and fair approach to interviews

Pricing

£6,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@equitas.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 3 3 6 1 0 6 9 3 2 2 2 7 3 2

Contact

Equitas Michael Blakley
Telephone: 07738476416
Email: michael@equitas.ai

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Applicant Tracking Systems
Human Resource Information Systems
Human Resource Management Systems
Cloud deployment model
Public cloud
Service constraints
None.
System requirements
  • Internet connection
  • Web browser interface
  • Equitas interview software license

User support

Email or online ticketing support
Email or online ticketing
Support response times
Weekdays - less than a minute (normally 46 seconds on average).

Weekends - less than 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use an external web chat system and rely on their wider platform accessibility standards.
Onsite support
Yes, at extra cost
Support levels
New customers are allocated a Customer Success Executive who is their primary point of contact. All users and candidates have access to our 24/7 online chat, phone and email support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Each of our customers is provided with a Customer Success Executive who will provide them with tailored support throughout onboarding.

This is delivered either online via screen sharing, over the telephone or onsite depending on the customer requirements.

We provide detailed walkthrough guides and user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Reports from the platform that contain candidate scoring data can be easily downloaded in PDF format. At the end of a contract, customers can export all data using our csv export functionality.
End-of-contract process
If a contract is not extended then the customer's account will be closed and all data deleted. Data transfer will be offered to all clients who want to end their contract at no extra cost. Data can be archived for an agreed period of time, based on individual customer requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile and desktop versions are identical.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
We offer a range of API calls which allow customers to transfer data to and from our interview software platform. For example:-

- Create candidates
- Create interviews
- Schedule interviews
- Candidate scores
- Feedback reports

We also create unique API integrations for customers but this may incur additional charges.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can create their own interview frameworks, including competency, behavioural, values, strengths etc...

Customers can develop their own question banks and scoring indicators

Customers can brand all screens and reports.

Scaling

Independence of resources
Our infrastructure uses multiple, load-balanced web and application servers with vast storage availability. We have extensive monitoring in place to ensure additional servers can be added quickly to cover any usage spikes.

Software updates and new product features are created and tested in a separate environment from the customer version of our product.

Analytics

Service usage metrics
Yes
Metrics types
All user and candidate usage of the system is recorded.

Examples of usage metrics:-

- Number of interview frameworks created
- Number of questions created
- Number of job roles created
- Number of interviews scheduled
- Number of interviews completed
- Duration of interviews
- Interviewers scoring data

In short, we can provide customers with any metrics that they require.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported by users via a CSV file.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide detailed SLAs for our customers. We guarantee uptime of 99.5% each month.
Approach to resilience
Full details of the design of our service are available on request.
Outage reporting
We provide users with advance notice of any planned outages via email and report any unplanned outages via email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users have role-based access privileges and their role is checked on every operation. Access to the Admin interfaces is limited to key staff.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification Limited
ISO/IEC 27001 accreditation date
25/10/2023
What the ISO/IEC 27001 doesn’t cover
All parts of cloud based inclusive interview software covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Certified for Cyber Essentials.

Also compliant but not certified with most of the relevant portions of ISO27001, CSA CCM3 and PCI-DSS.
Information security policies and processes
We follow the information security policies and processes defined by the Cyber Essential standards. Access to internal policies is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management is implemented through Git.

All of our code is tested in a development environment, which is completely independent of our production environment.

We regularly review potential threats in the software development space.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Servers are patched weekly, and we regularly review security blogs for vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
DigitalOcean uses protective monitoring of the Equitas service which closely mirrors GPG13 as it is audited against ISO27001 and PCI DSS Standards.

All potential compromises and other information security incidents or suspected weaknesses are reported to the Technical Director.

Information security incidents are investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated for examination. We will initiate an investigation of any potential compromise within 1 hour during normal working hours and 6 hours during non-working hours.
Incident management type
Supplier-defined controls
Incident management approach
Our end-users and customers can report events by email, webchat or phone. All incidents follow our incident management process, which can result in escalation to the Technical Director.

Incident reports are published on our help desk and any effected end-users or customers are informed via email.

Further information on our incident management process is available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Equitas Inclusive Interview Software plays a pivotal role in combatting climate change with its entirely digital interview approach. By ditching traditional paper-based processes, Equitas slashes organisations' carbon footprint, saving over 1 million pages of printed paper in some cases. This substantial reduction in paper usage directly translates to lower energy consumption, decreased deforestation, and reduced greenhouse gas emissions associated with paper production and transportation.

Equitas influences stakeholders throughout the contract delivery, championing environmental protection and improvement. By advocating for a paperless interview system, Equitas not only delivers immediate environmental benefits but also inspires staff, suppliers, customers, and communities to embrace more sustainable practices. This fosters a culture of environmental stewardship and contributes to the global drive towards achieving net-zero emissions.

Tackling economic inequality

We help level the playing field when it comes to socio economic opportunity. Talent is evenly distributed but opportunity is not. We help government departments capture their interview data, holding interviewers to account and ensuring that they are making fair hiring decisions no matter what someone's background is.

We also help healthcare providers hire from a global talent pool with candidates being sourced from 35+ different countries over the last 5+ years at Equitas.

By streamlining the interview process, Equitas fuels economic growth, empowering small-scale enterprises to scale and succeed.

Equitas is a game-changer for tackling unemployment, particularly for those facing barriers to entry or residing in underserved communities. By aligning with sectors experiencing skills shortages, it not only drives job creation but also upskills individuals, ensuring they're primed for success in growing industries.

Equal opportunity

The whole reason we exist as a business is to ensure fair hiring. We've built the fairest possible way to conduct interviews at scale by using technology and process and after 10,000's of interviews across the globe, we've honed our approach to be inclusive and equitable.

Equitas Inclusive Interview Software is not just about efficiency; it's about creating equal opportunities for all. Our commitment to reducing the disability employment gap is unwavering. Through targeted actions, we actively increase the representation of disabled individuals in the contract workforce. We empower disabled people by facilitating access to roles they never might have interviewed for in the past, accessibility at the core of our platform. We equip employers with the tools they need to thrive in the hiring process and be inclusive by default.

Equitas tackles workforce inequality head-on. We proactively identify and address disparities in employment, skills, and pay within the contract workforce. By supporting in-work progression, especially for individuals from disadvantaged or minority groups, we pave the way for upward mobility and higher paid positions. Additionally, we take decisive action to combat modern slavery risks, ensuring a fair and ethical delivery of the contract, including within our supply chain.

Equitas Inclusive Interview Software isn't just about revolutionising interview processes; it's about driving real change towards a more inclusive and equitable society.

Pricing

Price
£6,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to the product and all features for 7 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@equitas.ai. Tell them what format you need. It will help if you say what assistive technology you use.