Equitas

Inclusive Interview Software

Interview software for in-person or remote, live interviews.

Dynamic interview frameworks with detailed question banks to ensure a consistent approach.

Capture interview data using audio recording and transcription for no more written note-taking. Best-practice interview methodologies.

Conduct collaborative panel interviews with multiple interviewers.

Features

• Dynamic interview frameworks
• Detailed question banks with linked probing questions
• Interview remotely or in-person
• Interview scheduling
• Audio recording and transcription of interviews
• Detailed digital scoring indicators
• Collaborative panel interviews with multiple interviewers
• Anonymous scoring for multiple interviewers
• Auto-generated candidate feedback
• Supports all styles of interview framework (competency, behaviour, strengths etc...)

Benefits

• Design role specific interviews in minutes
• Build robust and detailed question banks for various grades
• Improve candidate experience with remote or in-person interviews
• Save 33% of interview delivery time with no more note-taking
• Ensure accurate, best practice approach with detailed digital scoring
• Fair, collated, anonymous scoring with panel interviews
• Save interviewers over 60% of time when writing feedback
• Flexible, adaptable interview software for any size of recruitment campaign
• Modern and intuitive design for candidates and interviewers
• Ensure an inclusive and fair approach to interviews

£6,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@equitas.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

633610693222732

Contact

Michael Blakley
07738476416
michael@equitas.ai

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Applicant Tracking Systems; Human Resource Information Systems; Human Resource Management Systems
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements:
  • Internet connection
  • Web browser interface
  • Equitas interview software license

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays - less than a minute (normally 46 seconds on average). ; ; Weekends - less than 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use an external web chat system and rely on their wider platform accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: New customers are allocated a Customer Success Executive who is their primary point of contact. All users and candidates have access to our 24/7 online chat, phone and email support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each of our customers is provided with a Customer Success Executive who will provide them with tailored support throughout onboarding. ; ; This is delivered either online via screen sharing, over the telephone or onsite depending on the customer requirements. ; ; We provide detailed walkthrough guides and user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Reports from the platform that contain candidate scoring data can be easily downloaded in PDF format. At the end of a contract, customers can export all data using our csv export functionality.
• End-of-contract process: If a contract is not extended then the customer's account will be closed and all data deleted. Data transfer will be offered to all clients who want to end their contract at no extra cost. Data can be archived for an agreed period of time, based on individual customer requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop versions are identical.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: We offer a range of API calls which allow customers to transfer data to and from our interview software platform. For example:-; ; - Create candidates; - Create interviews; - Schedule interviews; - Candidate scores; - Feedback reports; ; We also create unique API integrations for customers but this may incur additional charges.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can create their own interview frameworks, including competency, behavioural, values, strengths etc...; ; Customers can develop their own question banks and scoring indicators; ; Customers can brand all screens and reports.

Scaling

• Independence of resources: Our infrastructure uses multiple, load-balanced web and application servers with vast storage availability. We have extensive monitoring in place to ensure additional servers can be added quickly to cover any usage spikes.; ; Software updates and new product features are created and tested in a separate environment from the customer version of our product.

Analytics

• Service usage metrics: Yes
• Metrics types: All user and candidate usage of the system is recorded. ; ; Examples of usage metrics:-; ; - Number of interview frameworks created; - Number of questions created; - Number of job roles created; - Number of interviews scheduled; - Number of interviews completed; - Duration of interviews; - Interviewers scoring data; ; In short, we can provide customers with any metrics that they require.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported by users via a CSV file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide detailed SLAs for our customers. We guarantee uptime of 99.5% each month.
• Approach to resilience: Full details of the design of our service are available on request.
• Outage reporting: We provide users with advance notice of any planned outages via email and report any unplanned outages via email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users have role-based access privileges and their role is checked on every operation. Access to the Admin interfaces is limited to key staff.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 25/10/2023
• What the ISO/IEC 27001 doesn’t cover: All parts of cloud based inclusive interview software covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Certified for Cyber Essentials.; ; Also compliant but not certified with most of the relevant portions of ISO27001, CSA CCM3 and PCI-DSS.
• Information security policies and processes: We follow the information security policies and processes defined by the Cyber Essential standards. Access to internal policies is available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is implemented through Git.; ; All of our code is tested in a development environment, which is completely independent of our production environment. ; ; We regularly review potential threats in the software development space.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Servers are patched weekly, and we regularly review security blogs for vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: DigitalOcean uses protective monitoring of the Equitas service which closely mirrors GPG13 as it is audited against ISO27001 and PCI DSS Standards. ; ; All potential compromises and other information security incidents or suspected weaknesses are reported to the Technical Director. ; ; Information security incidents are investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated for examination. We will initiate an investigation of any potential compromise within 1 hour during normal working hours and 6 hours during non-working hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Our end-users and customers can report events by email, webchat or phone. All incidents follow our incident management process, which can result in escalation to the Technical Director. ; ; Incident reports are published on our help desk and any effected end-users or customers are informed via email.; ; Further information on our incident management process is available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Equitas Inclusive Interview Software plays a pivotal role in combatting climate change with its entirely digital interview approach. By ditching traditional paper-based processes, Equitas slashes organisations' carbon footprint, saving over 1 million pages of printed paper in some cases. This substantial reduction in paper usage directly translates to lower energy consumption, decreased deforestation, and reduced greenhouse gas emissions associated with paper production and transportation.; ; Equitas influences stakeholders throughout the contract delivery, championing environmental protection and improvement. By advocating for a paperless interview system, Equitas not only delivers immediate environmental benefits but also inspires staff, suppliers, customers, and communities to embrace more sustainable practices. This fosters a culture of environmental stewardship and contributes to the global drive towards achieving net-zero emissions.

  Tackling economic inequality

  We help level the playing field when it comes to socio economic opportunity. Talent is evenly distributed but opportunity is not. We help government departments capture their interview data, holding interviewers to account and ensuring that they are making fair hiring decisions no matter what someone's background is. ; ; We also help healthcare providers hire from a global talent pool with candidates being sourced from 35+ different countries over the last 5+ years at Equitas. ; ; By streamlining the interview process, Equitas fuels economic growth, empowering small-scale enterprises to scale and succeed.; ; Equitas is a game-changer for tackling unemployment, particularly for those facing barriers to entry or residing in underserved communities. By aligning with sectors experiencing skills shortages, it not only drives job creation but also upskills individuals, ensuring they're primed for success in growing industries.

  Equal opportunity

  The whole reason we exist as a business is to ensure fair hiring. We've built the fairest possible way to conduct interviews at scale by using technology and process and after 10,000's of interviews across the globe, we've honed our approach to be inclusive and equitable.; ; Equitas Inclusive Interview Software is not just about efficiency; it's about creating equal opportunities for all. Our commitment to reducing the disability employment gap is unwavering. Through targeted actions, we actively increase the representation of disabled individuals in the contract workforce. We empower disabled people by facilitating access to roles they never might have interviewed for in the past, accessibility at the core of our platform. We equip employers with the tools they need to thrive in the hiring process and be inclusive by default.; ; Equitas tackles workforce inequality head-on. We proactively identify and address disparities in employment, skills, and pay within the contract workforce. By supporting in-work progression, especially for individuals from disadvantaged or minority groups, we pave the way for upward mobility and higher paid positions. Additionally, we take decisive action to combat modern slavery risks, ensuring a fair and ethical delivery of the contract, including within our supply chain.; ; Equitas Inclusive Interview Software isn't just about revolutionising interview processes; it's about driving real change towards a more inclusive and equitable society.

Pricing

• Price: £6,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to the product and all features for 7 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@equitas.ai. Tell them what format you need. It will help if you say what assistive technology you use.