INNOVATE IT LTD

Auth0 Licences

Innovate is a certified Auth0 delivery partner, delivering the market leading authentication platform (Gartner). Use Auth0 to enhance your security, improve your customer journey and discover analytics. We can transact your licence purchase and provide expert advice and implementation projects to help you achieve your business goals.

Features

• Secure B2C customer authentication
• Powerful adaptive context-aware security
• API authorisation for user, machine authentication and third-party authorisation
• Centralised management dashboard for easy access & better control
• Delegated Administration for granular and role-based control
• Single Sign On integrations for popular and custom applications
• Lock widget - easily embeddable login box for all apps
• Enables organizations to streamline their user identity flow

Benefits

• Integration across any technology stack, environment
• Speeds development, reduces risk by moving identity complexity to cloud
• Multiplatform Application Support for seamless experience across platforms
• Improved user efficiency, collaboration, better conversion and revenue
• Zero trust identity architecture
• Integrates with existing investments and workflows
• On-demand enterprise scalability for unpredictable/predictable user traffic
• High availability, resiliency for services
• Adherence to popular identity, security compliance standards and certifications

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@innovate.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

633700152290960

Contact

Paul Rawlinson
+44(0)1233 800 102
hello@innovate.cloud

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access

  Data security

  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Auth0 acts as a programmable extension to your entire digital ecosystem, including applications, APIs, and existing Identity Providers (e.g., Azure AD, Okta). Through the Auth0 Marketplace and Actions, it seamlessly integrates with services for analytics (Splunk, Datadog), consent management (OneTrust), and communication (Twilio), orchestrating secure data flows across your stack.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Okta user licences with the correct SKUs
  • Device level browser compatibility

User support

• Email or online ticketing support: Yes
• Support response times: The Premier Success Plans offer varying response times based on priority level and plan:; Basic (24/5 Support): P1 (Critical) issues receive a response within 2 hours. P2 (Urgent) is 12 hours, while P3 (High) and P4 (Low) are both 24 hours.; Silver (24/7 Support): This plan guarantees a P1 response time of 1 hour. P2 (Urgent) is 2 hours, P3 (High) is 8 hours, and P4 (Low) remains 24 hours.; Gold (24/7 Support): The fastest service level, providing a P1 response within 30 minutes. P2 (Urgent) response time is 1 hour, P3 (High) is 4h, and P4 (Low) is 24h
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Innovate provides platform and integration support. There are 3 levels: Enhanced Support Package - 3rd line support, 9am-5pm, 5 days a week (not available on UK bank holidays). This has a flat cost from £39,892 Enterprise Service Package - 2nd & 3rd line support: 9am-5pm, 5 days a week (not available on UK bank holidays). This has a flat cost from £65,238 Strategic Managed Service Package - Bespoke package with options for 24/7/365 cover, product ownership, identity maturity assessment. Flexible Managed Service Package This can range from 9am-5pm weekdays, all the way through to 24h, 7 days including UK Bank Holidays and weekends. There is a varying price scale. Okta's support covering platform issues: Basic: 24/5, P1 - 2h, P2 - 12h, P3 - 24h, P4 - 24h Silver: 24/7, P1 - 1h, P2 - 2h, P3 - 8h, P4 - 24h Gold: 24/7, P1 - 30min, P2 - 1h, P3 - 4h, P4 - 24h
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: FULL IMPLEMENTATION SERVICES We can provide the full implementation services to get the Buyer's tenant up and running. We can carry out the integrations with their application set. ACCEPTANCE INTO SERVICE We can provide documentation and procedure documents based on your processes. We can train your service staff (1st & 2nd Tier). SUPPORT We can support your tenant with a full managed service, 2nd and 3rd line support, including integration and workflows support. Okta offers three support tiers to match your organisation's needs; Basic, Silver and Gold to cover platform support issues.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Buyer would need to migrate their users to another identity service prior to the tenant being closed at the end of the contract. Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
• End-of-contract process: At the end of the contract the tenant will be closed. It will be the Buyer's responsibility to ensure they have migrated users off of the tenant. We can provide these services at an additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Auth0 web portal is browser based, so the only differences are between the device display properties.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Auth0 provides a versatile service interface centered on Universal Login, a centralized, hosted authentication gateway that secures access across web, mobile, and IoT applications. It offers a fully customizable UI that supports passwordless, biometric, and social logins without altering application code.; ; For developers and administrators, the interface includes:; Management APIs and SDKs (supporting 30+ languages) for seamless integration.; A Management Dashboard for configuration and analytics.; Actions and Forms, enabling custom logic implementation via no-code visual editors or serverless Node.js code within the identity pipeline.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: FULL IMPLEMENTATION SERVICES We can provide the full implementation services to get the Buyer's tenant up and running. We can carry out the integrations with their application set. ACCEPTANCE INTO SERVICE We can provide documentation and procedure documents based on your processes. We can train your service staff (1st & 2nd Tier). SUPPORT We can support your tenant with a full managed service, or 3rd line support. Auth0 has a video series dedicated to getting started and learning identity. In addition, Auth0 has documentation and quickstarts to help get started with the product. If on-site training is required, professional services can be available as a package. Information around what types of packages available through professional services can be seen here: https://auth0.com/docs/services/auth0-introduction.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: You can tailor the entire identity lifecycle, from the visual Universal Login experience (logos, fonts, custom domains) to complex backend logic. This includes modifying authentication pipelines, defining Fine-Grained Authorization (FGA) models, and configuring security behaviors like Adaptive MFA triggers and Tenant Access Control rules.; ; How to Customize; Auth0 provides a "No-code to Pro-code" spectrum:; No-Code:Use the visual Forms editor to drag-and-drop sign-up flows or the Dashboard to configure standard security policies.; Pro-Code: Use Actions to inject serverless Node.js code directly into specific identity triggers (e.g., Post-Login, Pre-User Registration). You can also utilize Management APIs and SDKs for infrastructure-as-code implementations.; ; Who Can Customize; Developers: Execute deep integrations using Actions, APIs, and SDKs.; UX Designers:Craft pixel-perfect login experiences using Advanced Customization for Universal Login.; Security Administrators: Manage threat protection policies and session timeouts.; B2B Customers: Self-manage their own SSO connections and branding via Organisations.

Scaling

• Independence of resources: Auth0 scales using cloud technology. Each tenant is individual to the Buyer. Being able to scale is only one part of the equation.Auth0 is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta (Auth0) has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance.

Analytics

• Service usage metrics: Yes
• Metrics types: Auth0 provides comprehensive visibility into service usage through its Management Dashboard and Log Streaming capabilities.; ; Key metrics include detailed Event Logs that track every system interaction, such as successful logins, failed authentication attempts, and API operations for troubleshooting. The Security Center visualizes real-time threat data, displaying metrics on blocked bot attacks, credential stuffing attempts, and suspicious IP throttling.; ; For compliance and deeper analytics, users can stream these logs to third-party tools (e.g., Splunk, Datadog). Additionally, the platform monitors high-availability performance backed by a 99.99% uptime SLA.
• Reporting types: API access
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Auth0

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: There is a Data Export API.Normal users cannot export data. Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Via API
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Uth0 guarantees a 99.99% Availability Service Level. Should the platform fail to meet this threshold in any given month, Okta provides tiered Service Level Credits based on the actual uptime achieved. These credits scale with the severity of the downtime: a 5% credit for availability below 99.99%, 10% for below 99.9%, 20% for below 99.0%, and a maximum of 50% for availability falling below 95%.; ; Uniquely, these credits offer genuine financial protection. They are applied to the next invoice or any outstanding fees.
• Approach to resilience: Auth0 has a multi data center failover approach using at least one additional availability zone in an alternate geographic location, and multiple regions where available. The main data store is continuously replicated to secondary data center(s), while other less critical data stores are replicated periodically. Replication lag, Recovery Point Objective, and Recovery Time Objective are designed to meet Auth0's Service Level description. Auth0 services are load balanced across active data centers within the deployment region(s). Services are designed to continue to operate in the event of a data center outage. Scaling is implemented and maintained on critical layers such that resources and capacity can be added as needed. Additionally, in many cases, services are designed to degrade gracefully if a dependent service fails. Auth0 reserves the right to alter and supplement all HA and DR strategies with the intention of maintaining existing recovery objectives.
• Outage reporting: The service is designed to be highly available with zero down time. When outages are experienced, customer are notified and updated via email and through help desk announcements until the service is back up and running. If there is a workaround available to reduce the outage risk, Okta's Customer Support team will proactively inform customers about such options.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The Okta authentication engine determines the types of authentication required as set in policy for the application for which, access is being requested, by the users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Okta's current security certifications and policies are always available on Okta's Security Trust Center at https://security.okta.com ; This resource provides comprehensive information and documents detailing Okta and Auth0's security, compliance, and robust security framework.
• Information security policies and processes: Okta's information security policy is based on best practices, such as AICPA Trust Services Principles and Criteria, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, and NIST's Cloud Computing Matrix. The policy covers key areas, such as information classification policy, data handling, encryption, acceptable use, change management, and network security. This policy document can be provided to prospects under NDA. The fidelity and efficacy of the policies outlined in this document are audited and attested to in Okta and Auth0 SOC2 Type II reports, which can also be provided to prospects under NDA.; ; Okta's information security policies and procedures are available in our internal wiki pages, accessible to all employees. Employees are required to sign an agreement to acknowledge having received and reviewed the information security policy. Security and privacy awareness training is conducted annually and is mandatory for all employees.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The Service maintains documented application and infrastructure change management policies and procedures to communicate company’s expectations regarding the change management process to Okta personnel, and to ensure any unauthorized changes are not made to production systems. Engineering teams meet in weekly planning and daily stand-ups to discuss and communicate current and upcoming changes and their effects on the system. The change management process adds oversight, visibility, and control of changes to the Okta environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta Security employs a risk ranking system for technical vulnerabilities which accounts for published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the context of business feasibility. Okta has formal vulnerability management procedures that detail how Okta identifies, manages and remediates vulnerabilities. This document is available to prospects under NDA and current customers under contract via our Security Trust Center at security.okta.com
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: As a normal course of business, Okta monitors for and responds to broad attacks that impact Okta's services. Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting. Okta monitors all outbound traffic from our production environment for anomalies using both proprietary and commercial traffic monitoring and intrusion detection systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Okta has a formally documented Cyber Security Incident Response Plan that describes the processes and procedures that Okta follows to respond to, remediate and resolve a security incident involving a potential or actual compromise of Company Information or Okta system. It includes discovery, investigation, escalation, containment, notification, documentation and evidence chain-of-custody controls.; ; Okta's IRP is tested at least annually and is available to prospects under NDA.; ; Security breach and/or incident notifications go out to impacted customers via email. Notifications are delivered to customers in accordance with their MSA.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Auth0 Free Plan supports up to 25,000 Monthly Active Users with password, social, and passkey authentication. It includes unlimited social connections, five organizations, and one custom domain. Developers receive five Actions and Forms for customization, basic attack protection, and community support.No limited time period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: CARDAN Compliance Services
• ISO/IEC 27001 accreditation date: Friday 3 May 2024
• What the ISO/IEC 27001 doesn’t cover: Physical access - Innovate is a remote working business.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: F84a3e3e-d363-42f6-8baa-a11399601b2a
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@innovate.cloud. Tell them what format you need. It will help if you say what assistive technology you use.