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Through Technology Limited

Microsoft 365 Managed Services

We provide management of any or all of your Microsoft 365 Services, providing an excellent service to your users and ensuring that the services are configured, managed and supported in line with customer requirements, best practice and current government guidance.


  • Microsoft Gold Partner for Cloud Collaboration
  • End-to-End Service, 1st-3rd line and collaboration directly with Microsoft
  • or working within your existing service model and tooling
  • Optimise and fully utilise your investment in Enterprise Licensing
  • Fully compliant with NCSC and wider government guidance
  • Support for adoption, change management, business engagement and communication
  • Adopt new features as they are released by Microsoft
  • Optional support for move to insourced model & staff upskilling
  • Make full use of advanced Microsoft 365 security & compliance
  • Infrastructure strategy, impact assessment and remediation


  • Close collaboration with internal teams and focus on customer needs
  • Aligned to existing service models and tooling where required
  • Modern, Dynamic and responsive approach to service management.
  • Manage external sharing and collaboration effectively
  • Active security management and monitoring
  • Fully optimise the usage and cost of Microsoft Licensing.


£300 a unit a day

Service documents

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G-Cloud 13

Service ID

6 3 4 0 8 0 3 6 2 9 2 8 5 6 9


Through Technology Limited Peter Hanney
Telephone: +44 (0)7913334794


Planning service
How the planning service works
Our service provides customers with advice, guidance and support to plan and manage the roadmap for the entire Microsoft 365 suite of products, effectively and pro-actively managing the level of change inherent in Microsoft's products and ensuring that changes to technology and government guidance are addressed.
Planning service works with specific services
Hosting or software services the planning service works with
  • OneDrive for Business and SharePoint
  • Microsoft Teams
  • Microsoft Exchange
  • Azure Active Directory, AD, ADFS, Azure AD Connect
  • External Sharing, Integration of multiple tenants, inter-tenant migration
  • Endpoint manager, intune, auto-pilot, mobile device management
  • Defender 365, Advanced Threat Protection, Cloud App Security
  • Power Platform, Power Apps, Power Automate, PowerBI, Viva
  • F1, E1, F3, E3, F5, E5, EMS, Security & Compliance
  • Other services and products as introduced by Microsoft


Training service provided
How the training service works
When fitting into an existing service model, we provide knowledge base articles and training for your support teams (1st and 2nd line) to ensure tickets are handled effectively and resolved as efficiently as possible for your users. We will also provide end user guidance and training to meet any needs identified in the ordering phase of this service or throughout its lifetime. We also offer an Insource Transition Support service, where we will help design, recruit, upskill and prepare your internal teams to take over from us and bring Microsoft 365 support in house. Our service will provide a clear exit plan upon conclusion, including transfer of all project documentation and knowledge transfer sessions with the customer's internal or incumbent supplier teams.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We have moved over 68,000 users' data from the complex on-premise systems of legacy suppliers to Microsoft 365 and provide solution leadership and oversight for one of the largest 365 environments in the UK Public Sector. We are experienced in migration to Office 365, but also in consolidation of multiple organisations, systems and 365 tenants to reduce costs, overheads and reflect mergers, acquisitions and departmental restructuring. We offer a comprehensive end-to-end service for migration and consolidation of Microsoft 365 systems, from initial assessment, through design, testing, implementation/migration and ongoing support or handover.
Setup or migration service is for specific cloud services
List of supported services
  • File migration to SharePoint, OneDrive, Azure Files or IaaS services
  • Email Migration and consolidation with Exchange Online
  • Microsoft Teams
  • Power Platform, Power Apps, Power Automate, PowerBI
  • Consolidation of Microsoft Office 365 tenants, inter-tenant migration
  • Online Digital Archiving, Retention and Disposition.
  • Migration from any source system.
  • Any future additions to the Microsoft 365 suite of products.

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Unlike many experts in Cloud, we retain expertise in on-premise infrastructure and networking and can therefore provide expert impact assessment, testing, troubleshooting and remediation for any performance issues encountered with either access or migration to Microsoft 365 services. We are also experts in solution, delivery and security assurance for Microsoft 365 having provided these services for the Ministry of Justice's Justice UK tenant with its 40,000 users. We offer solution, delivery and security assurance for Microsoft 365 services based upon configuration, design documentation, plans, migration approaches and other content review and assess against customer requirements, National Cyber Security Centre (NCSC) guidance/principles and best practice.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer a full end-to-end support service for any component part of the Microsoft 365 suite or its entirety. We will also integrate with your existing support model and any internal teams or third-party supplier services (where you already have a service desk provider for example). Our service will operate and ensure your systems are configured in full compliance with NCSC guidance and Microsoft best practice. We leverage our Microsoft Gold Partner status and help you fully leverage your expenditure on Microsoft subscriptions, support arrangements and free services such as MS Learn and FastTrack. We also recognise that customers may wish to insource some elements of Microsoft 365 and we are happy to work alongside and help upskill internal teams. We also have a dedicated "Insource Transition Support" service on G-Cloud for this purpose. We will provide comprehensive service reporting, but are also happy for customer staff to retain direct access to Microsoft Portals to inspect the service and review data themselves (subject to proper security control).

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
We prefer to tailor service levels to meet customer need and provide the best balance of responsiveness and cost. Please contact us to discuss specific requirements. Any options for responsiveness or service hours are available and our aim is to provide the best combination of user experience and value for money to meet your business needs. Optionally, we can use your Service Management tooling if this is preferred and enables us to integrate easily with your existing service model and third-party suppliers or internal teams.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
Web chat accessibility testing
Our service utilises Microsoft Teams or our customer's systems for chat with end users. Teams have been used extensively for chat services by Assistive Technology users in other clients.

WCAG conformance information for these products is available from Microsoft, search "WCAG reports for Microsoft Products"
Support levels
Service Levels and Hours would be agreed with the customer as part of initial scoping or clarifications during procurement, where our goal is to provide the balance of user experience and cost that meets your needs.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Standards Institute (BSI) - BSI Certificate Number IS 743920
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Nothing, It covers all elements of our services offered on the G-Cloud 13 Framework.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same scheme reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
Covid-19 recovery

Covid-19 recovery

In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
Tackling economic inequality

Tackling economic inequality

Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
Equal opportunity

Equal opportunity

We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.


Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.


£300 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.