Xenium Solutions Limited

Electronic Pocket Notebook

Electronic Pocket Notebook provides a digitised version of traditional paper notebooks allowing users to record on a digital device entries including text, images, sketches and voice recordings using the devices touch pad, input device including voice if allowed. Interface into back office systems recording date, time and geo-location of entry.

Features

  • Redacted PDF statements from Desktop
  • All entries are geo-location stamped plus date and time
  • All mobile back office system activity is recorded
  • Operates on Android, UWP and iOS via SaaS, on-premise
  • One entry can be share or remain private
  • Secure audit trail provided
  • Access to historical entries
  • Internal affairs can view entries without leaving a footprint
  • Operates online and offline mode
  • Interface to MS Exchange or Azure for internal group structures

Benefits

  • All entries recorded are updated to central database
  • Entries cannot be altered nor deleted by the user
  • Content equal to paper pages cannot be removed
  • Entries are immediately available to be shared once entered
  • Interfaces to existing system with api's
  • Application can be enhanced by the customer
  • Small data storage required for multiple users
  • Single user access available to be accessed on multiple devices
  • Audit trail is available for internal analysis
  • Operates on a hierarchical structure

Pricing

£9.99 to £19.99 a person a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucem@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 3 4 1 0 2 4 4 4 7 1 0 4 2 3

Contact

Xenium Solutions Limited Bruce Murchie
Telephone: +447802227837
Email: brucem@xeniumsolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The system can be used stand alone or interface into an existing environment. Interface available via api's to existing customers back office systems for two way data transfer.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
We do not see any service constraints given that the environment is operating on current technology and services.
System requirements
  • Any mobile device that supports UWP, iOS or Android
  • Any iOS or UWP desktop
  • Operates cross boarders
  • Can be multilingual input

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided depending upon the urgency of the related issue but usually responded to within the same working day where possible
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
There is no limitation to what can be completed via the web chat service
Web chat accessibility testing
With existing customers across the UK
Onsite support
Onsite support
Support levels
Customers pay an annual support and maintenance agreement and that entitles toe customer to onsite support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The system is intuitive to be able to use as we are usually replacing an existing paper based solution. Training is provided via train the trainer.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is stored separately from the application.
End-of-contract process
The customer at the end of the contract would cease to be able to access the application to use.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The same functionality is made available to the mobile as well as the desktop user with the exception of mobile printing that would require interfaces to be created to provide this functionality
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Api's are made available according to the interface that the customers needs to provide on the mobile devices.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Most of the system is customisable, if not all of it.

Scaling

Independence of resources
A sizing exercise would be completed prior to the engagement of the live system with the customer.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
A number of organisations. Please contact for specific details.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Using any SQL export tool set
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have managed 99.9% uptime to date. The guarantee is provided by the hosting organisation or the customers internal cloud based solution
Approach to resilience
Available on request
Outage reporting
Whatever the hosting company makes available

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Defined by the customer
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DigitalXRaid
ISO/IEC 27001 accreditation date
Marh 2020
What the ISO/IEC 27001 doesn’t cover
Due to the size of the code base, a penetration test was completed
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
DigitalXRaid
ISO 28000:2007 accreditation date
March 2020
What the ISO 28000:2007 doesn’t cover
Due to the size of the code base a penetration test was completed. Regarding the supply chain, the code was evaluated as supplied by the developers
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Those that are necessary to meet the needs of the customer

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management processes are completed in conjunction with the customer who becomes the driving force in such matters.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have our systems tested annually and for the delivery channel that is a matter for the service provider where we manage the controls in conjunction with the customers needs.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Systems are managed through the use of a range of environment that have been implemented covering testing, pre production, training and live deployment. As each of these systems are a mirror of each other as the internal and external monitoring is progressed so are the potential issues identified.
Incident management type
Supplier-defined controls
Incident management approach
Web based system with direct communication between the customer and the development team

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

In this area, we are proponents of any measure that assist with the everchanging need to address the effects of climate change. We encourage staff members to be mindful of wate products and energy consumption where it is economically possible to implement and use.
Covid-19 recovery

Covid-19 recovery

The company complies with all UK and North American and Australian government Covid-19 recovery procedures and standards and all staff have current and completed their third vaccinations.
Tackling economic inequality

Tackling economic inequality

Our company and its supply chain and customers acknowledge these world wide issues associated with economic inequality and as such we make every effort to deal with these issues as and when we are confronted with a specific instance in our business dealings, we make appropriate moves to plicate the matter, to the best of our ability.
Equal opportunity

Equal opportunity

Our company treats every person and supplier with equal rights and we provide equality opportunity for customers, suppliers and staff members. No exceptions.
Wellbeing

Wellbeing

It is critical that the well being our our staff is maintained and we do what we can to address these needs.

Pricing

Price
£9.99 to £19.99 a person a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Access to an operating system for one month or as agreed
Link to free trial
Available on request

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucem@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.