VIRGIN MEDIA BUSINESS LIMITED

Cloud Communications 8x8 UCaaS and CCaaS from Virgin Media O2 Business

The 8x8 Platform for CX brings unified communications and contact centre services together on a single cloud platform. It supports consistent, context-rich interactions across voice and digital channels, improves collaboration between teams and reduces operational complexity. A single security framework and stringent SLAs provide assurance for critical public services.

Features

• Cloud platform combining voice, video, messaging and contact centre services
• Consistent security controls applied across UC and contact centre services
• End-to-end visibility across interactions, channels, teams and handoffs
• Interaction context automatically follows enquiries between users and teams
• Secure integration with systems commonly used across the public sector
• Enterprise voice and contact centre capabilities embedded within Teams
• Intent detection and automation across voice and digital channels
• Single interface for managing users, services and configuration
• Real-time and historical performance reporting across UC and CC
• Contractual availability covering all communications services on the platform

Benefits

• Fewer systems to manage across departments and service areas
• Staff have full interaction history to handle enquiries with context
• Citizens avoid re-explaining issues when enquiries move between teams
• Integrations maximise value from CRM and other existing business systems
• Intuitive UX and Microsoft Teams integration reduce resistance to change
• Supports diverse user needs across multiple channels and languages
• Accurate data supports operational decisions and statutory reporting
• Automation and intelligent routing reduce pressure on frontline teams
• Centralised management simplifies ongoing administration
• Embed agile working practices

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PublicProcurement@virginmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

634268428671403

Contact

Lynne Magennis
07738 726687
PublicProcurement@virginmedia.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service is intended as a complete, single-sourced cloud communications platform, but can also be used to extend existing communications services and integrate with third-party applications, including CRM systems and its CPaaS capabilities for proactive outreach services.
• Cloud deployment model: Public cloud
• Service constraints: The services delivered are designed for scalability, reliability, security, global reach, and sustainability. Successful implementation, operation, and ongoing management require adherence to technical prerequisites, especially regarding local network connectivity and compliance with voice over IP regulations and carrier interconnection. Planned maintenance by is performed without disrupting Buyer operations. Buyer-facing aspects, such as portals and user interfaces, are upgraded at the convenience of the Buyer, while non-facing elements are upgraded seamlessly without interrupting service continuity.
• System requirements:
  • Network interconnection and access (firewall settings)
  • Local network suitability for multimedia traffic (bandwidth, QoS settings)
  • Data centre network addresses (IP number whitelist)
  • Supported third-party endpoints (e.g. desk phones)
  • User device hardware prerequisites for client applications
  • User device software prerequisites for client applications
  • Browser prerequisites for user, supervisor and admin portal access
  • Stable internet connectivity with low latency and jitter
  • Supported modern browser versions kept up to date

User support

• Email or online ticketing support: Yes
• Support response times: All initial incidents must be logged via telephone, however the Supplier will provide regular updates and communication via email once a ticket is logged.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We will provide Service Level Agreements for our Buyers; further detail is outlined in the accompanying Service Definition and the Terms and Conditions. General ongoing product support is inclusive within the licence cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon signing the contract, services are provisioned, an account created, and your administrator will be provided with access instructions and credentials. ; ; Our project teams will collaborate with you to facilitate the adoption of our service, providing guidance and training for setup, configuration, and efficient use. They adhere to PMI methodology and PRINCE2 principles, ensuring a structured approach from contract signing to transition to our Support teams. ; ; The onboarding process, guided by our project team, implements project lifecycle processes and governance throughout.; ; Project stages include:; 1. Project kick-off: Introducing the team, explaining the process, and setting deliverables and timelines.; 2. Solution design (discovery): Assessing network, collecting user profiles, call flow details, and other requirements, including number porting prep.; 3. System configuration and admin training: Configuring the system, providing admin training, and activating phones.; 4. System test and user training: Testing and providing training materials for end-users.; 5. Go-Live: Making the system operational by forwarding calls.; 6. Number porting: Transferring current numbers to our system.; 7. BCD sign-off: Officially approving the Build Capture Document.; 8. Transition to support: Ensuring smooth operations post-implementation, with ongoing support as outlined in our agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data within the systems is automatically deleted within 24 hours of the contract's expiration. Buyers must utilise the built-in product features or APIs to export necessary data elements before contract expiry to prevent data loss. Failure to do so renders the data irretrievable. Additional fees apply if data retrieval is requested beyond contract termination.; ; For Contact Centres:; - VCC CRM Data: Buyers utilise the Case and Contact Management API for email attachments.; - VCC Analytics: Buyers access and download reports.; - Quality Management/Speech Analytics: Buyers are responsible for downloading reports and related data.; - Call Recordings: Accessible via VCCs SFTP server.; ; For Back Office:; - Numbers Report: Admins generate PBX number lists.; - User Report: Admins create user reports for service setup.; - Device Report: Buyers generate usage and assignment reports.; - Sites and Site Addresses: Admins access setup and physical address details.; - Call Recordings: Admins access current and archived call recordings.; - Work Groups: Admins view configurations, with detailed reports available on request.; - Auto-Attendants: Admins access lists of numbers and assignments.; - Contact Directory: Admins generate .csv format contacts reports.; - Analytics for 8x8 Work: Users with appropriate licences generate and download CDR records.
• End-of-contract process: The service is delivered as a self-service platform, enabling Buyers to administer and manage their services directly. ; ; At the end of the contract term, we will follow our exit management methodology to support an orderly and secure transition of services to an alternative supplier or back to the Buyer. ; ; In line with the contract terms, we can provide reasonable assistance as required.; ; Upon the expiration of the contract, all data within the service is processed for deletion and will be deleted within 60 days of contract expiry. Buyers are responsible for extracting any data from the service using the provided tools and APIs prior to the contract expiring; however, we can provide support and guidance to assist with data export and transition activities where required. ; ; Upon the contract expiring, any Buyer data remaining on the platform shall not be accessible and/or recoverable. ; ; Please refer to our exit management provision in our Terms and Conditions document for more information.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We provide onboarding and offboarding documentation through online support resources and developer documentation. Most guidance materials are delivered in web-based (HTML) format, enabling users to access content using standard browser accessibility features such as keyboard navigation, browser zoom and screen magnification, and screen reader support (depending on the user’s device and configuration). Supplementary reference materials may also be provided as downloadable files.; ; Onboarding documentation includes guidance for service setup and configuration, administration tasks, and end-user enablement. ; ; Offboarding documentation includes guidance on data export and steps to support service decommissioning and transition activities.; ; We ais to present documentation in a clear and consistent structure using headings, labelled sections and step-by-step instructions to support readability and usability for all users, including those using assistive technologies. ; ; Where Buyers identify accessibility barriers or require content in an alternative format, we can provide support via standard support channels and will consider feedback as part of ongoing documentation improvement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in features.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The application features two primary browser-based interfaces for service and administration. The Admin Console empowers Buyer to manage PBX features like users and auto attendants. Configuration Manager serves as the platform for administering Contact Centre elements, including call flows, agent skills, omnichannel settings, and service levels.
• Accessibility standards: None or don’t know
• Description of accessibility: The service can be accessed using standard web browsers and supports commonly available operating system accessibility features such as keyboard navigation and browser zoom. Users may also use assistive technologies such as screen readers depending on their browser configuration.; ; At present, the service interface is not fully WCAG compliant and some interface components may present accessibility limitations for users relying on assistive technology. For example, administrative workflows may require additional mouse interaction. ; ; Where accessibility barriers are identified, we can provide reasonable support to help Buyers complete administration tasks and work with Buyers to understand accessibility needs and prioritise improvements.
• Accessibility testing: The service incorporates accessibility considerations into its product development and validation activities. Testing includes functional checks of keyboard operability, browser zoom and scaling behaviour, and compatibility considerations for assistive technologies within common browser and operating system environments.; ; The service also reviews accessibility-related feedback and reported usability barriers as part of ongoing service improvement. ; ; We can engage with Buyers to understand specific assistive technology requirements (for example, screen reader and browser combinations) and support validation of changes where required.
• API: Yes
• What users can and can't do using the API: We provide API access across the service and support integrations (e.g., identity providers and CRM systems). APIs enable Buyers to integrate voice, messaging, meetings and contact centre capabilities into business applications and workflows. APIs are available via the Developer Portal.; ; Using the API, users can automate service setup and ongoing administration such as user provisioning, identity and authentication configuration, licence assignment, feature enablement, and retrieval of analytics and reporting data. Typical API use cases include synchronising users from an IdP, integrating communications into CRM workflows, automating reporting, and enabling real-time dashboards.; ; Users can make changes through the API including updating user attributes (e.g., name, email and department), enabling/disabling supported features, and managing supported provisioning and integration settings.; ; Limitations depend on the specific API and permissions. Some actions may be restricted by role-based access controls, certain attributes may not be synchronised, and some delete or irreversible actions may not be supported. API use may also require compatible environments (e.g., TLS 1.2+).
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The solution is highly adaptable to meet the specific needs of each Buyer. For example, individual requirements for Contact Centre operations - such as routing voice, chat, email, digital bot, or voice bot contacts, defining agent skill levels, determining in-queue treatments for end customers, and configuring real-time and historical reporting - are accommodated seamlessly. ; ; Additionally, customisation extends to integration needs, whether for standard integrations or applications unique to a Buyer. ; ; In Unified Communications (UC), Buyers can integrate the service's capabilities into platforms such as MS Teams. Each user can have a tailored persona, ensuring their unique UC needs are addressed. For instance, users may opt for call recording. Therefore, our solutions is customisable to meet the communications requirements of each Buyer.

Scaling

• Independence of resources: The service offer unparalleled scalability, anticipating resource needs for deployment and growth. Our technology scales horizontally, unconstrained by limited resources, and leverages ML and AI algorithms to forecast bandwidth, carrier access, and hardware requirements. Systems automatically adjust resources based on load, with rigorous review by our architecture team to ensure reliability, availability, and security. Dedicated quality assurance teams conduct thorough testing against replica production platforms to uphold our standards, including load testing. This approach ensures seamless scalability and robust performance, guaranteeing our ability to support both existing and new Buyers effectively.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed usage and performance metrics across voice, video, chat, email, and AI interactions. Buyers access real-time and historical data via tools such as 8x8 Analytics, Quality Management, and Work Analytics. Metrics include call volume, duration, agent performance, queue times, customer sentiment, and network quality indicators (MOS, jitter, latency). Customisable reports and dashboards allow users to visualise KPIs and export data in CSV, XLS, or PDF. This empowers administrators and supervisors to monitor service effectiveness, optimise operations, and support compliance.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: 8x8

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: The service enables users to export data in CSV, XLS, or PDF formats directly from our native interfaces. Additionally, the service offers APIs that allow querying databases to retrieve reporting data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive to maintain our services available to Buyers 24x7 and offer a Service Level Agreement (SLA) covering system availability and call quality. We ensure a consistent and reliable end-user experience through a highly available architecture. All service availability calculations and determinations are based on our records and data. We make commercially reasonable efforts to respond to unplanned service interruptions reported through our Buyer support channels.
• Approach to resilience: A dedicated Architecture team conducts thorough reviews of all significant changes to service definitions and products before their release. This review involves scrutinising design and implementation to identify potential service risks. System components undergo systematic evaluation and risk assessment using the "Failure Mode and Effects Analysis" methodology. Risks are scored based on factors such as methods of failure detection, automation of failover, failover duration, severity of failure impact, and likelihood of occurrence. If a component or system poses an unacceptable risk, the proposed solution is rejected, and engineers are tasked with refining the solution or providing mitigations. Mitigations may include implementing faster detection methods, adding redundancy, reducing recovery times, or making lower-level software changes to enhance resilience against failure modes.
• Outage reporting: We provide management alerts should any service affecting, or security incident occur. The management alerts are sent via dedicated messaging channels and include an audio conference bridge. ; ; Updates are provided through the Buyers' web-based Support Portal.; ; Updates are as they occur (consolidated if many changes are occurring) and the update messages state when the next update will be issued if nothing changes by that time. ; ; Desktop exercises are conducted at least annually to test the incident response policy and processes which includes senior stakeholders in the business.; ; In cases where multiple Buyers are affected, a Master ticket is generated, and all Buyer portals are automatically updated with relevant information from the Master ticket. Updates to the Master ticket are made as events occur, with multiple changes consolidated into single updates when necessary. Each update message specifies when the next update will be issued, if there are no changes in the interim.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The service maintains stringent access controls by assigning unique user IDs with robust passwords, adhering to the latest NIST guidelines. Multi-Factor Authentication (MFA) is mandatory for all access, leveraging a well-known Single Sign-On (SSO) provider. Access by employees is meticulously logged, including IP addresses, and is under constant monitoring by both IT and Security Information Event Management (SIEM) teams.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • FISMA / NIST • SOC2 • HIPAA • HITRUST • ISO 9001 Quality • ISO 27017 • ISO 27018 • UK CPNI (Centre for the Protection of National Infrastructure) • PCI-DSS SAQ D
• Information security policies and processes: We adhere to a comprehensive set of policies, standards, and procedures that are in line with the NIST framework. The Chief Information Security Officer (CISO) and their team are responsible for establishing security policies and standards. ; ; Our security team conducts a formal review annually of all of our security policies. Reviewers of the policies include the security team, subject matter experts, and our executive staff. The goal of these reviews is to determine the accuracy and relevance of each security policy and to align on what updates are needed, if any.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes to an IT environment are the biggest cause of future incidents or service degredation. Our detailed Change Management process assesses the risk of changes and ensures a forward schedule of change is published to the service desk to ensure changes are communicated and carried out successfully. All changes that carry a risk are fully agreed and approved by the relevant manager before being considered for implementation. For Buyer-specific projects, we implement a change control process which ensures that each change proposed during a project is properly defined, considered and approved before implementation. This ensures services are not disrupted.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The vulnerability management program is owned by the CISO. Vulnerabilities identified have tickets created which are prioritised based on criticality. DAST and SAST tools are used as part of vulnerability management.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We employ monitoring systems used by Security Information and Event Management (SIEM), Network Operations Centre (NOC) and engineering teams to manage services. Monitoring spans low-level device events and application logs, providing performance and anonymised usage data. Security controls, including firewalls, intrusion detection systems (IDS) and identity management (IDM), feed into the global SIEM to detect unusual activity and security issues. Logs and events feed into redundant service performance monitoring systems that track network, storage and processing health. Engineering teams use AI/ML predictive thresholds to monitor 1,000 microservices and report to senior management to address concerns and prevent future issues.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We provide management alerts for service-affecting or security incidents. Alerts are sent via dedicated messaging channels to responsible individuals globally and include an audio conference bridge. Buyer communications are provided via a web-based Support Portal. Updates are issued as events occur, consolidated where appropriate, and state when the next update will be provided if no change occurs. Desktop exercises are conducted at least annually to test incident response policies and processes, involving senior business stakeholders.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: National Quality Assurance (NQA)
• ISO/IEC 27001 accreditation date: Tuesday 6 January 2026
• What the ISO/IEC 27001 doesn’t cover: The certification applies to the Information Security Management System (ISMS) covering the design, development, installation, maintenance and operation of business-to-business telecommunication services, and IT service management of these operations, in accordance with the Statement of Applicability. Any activities or services outside this scope are not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: National Quality Assurance (NQA)
• ISO 9001 accreditation date: Tuesday 6 January 2026
• What the ISO 9001 doesn’t cover: The certification applies to the Quality Management System (QMS) for the design, development, installation, operation, and maintenance of business-to-business telecommunication services. Any activities or services outside this scope are not covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Security Services
• PCI DSS accreditation date: Monday 27 January 2025
• What the PCI DSS doesn’t cover: Systems outside the assessed cardholder data environment.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1dc27062-ca1b-4004-9f4b-f52c2b60e0e6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bd3604c8-09d1-4410-bb61-62deba59000d
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000-1 IT Service Management
  • ISO 22301 Business Continuity Management

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PublicProcurement@virginmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.