SERVICEKEY

Digital Strategy - Develop & Deploy with ServiceKey

ServiceKey provide a holistic approach to digital strategy development, engaging all areas of the business to align visions, attitudes and capabilities. To ensure maximum value is realised.
We support the cocreation of a cross functional roadmap to best solve the current and expected challenges faced by the business.

Features

• Problem discovery and business benchmarking exercises.
• Collation of business strategies
• Gap analysis and technical readiness assessment for cloud technology
• Strategic planning, coaching and deployment with business leaders
• Support to team at all levels of seniority and responsibility
• Coach culture and behavioural changes
• Unification to improve return on investment.
• Introduce intelligence and automation technologies

Benefits

• Creation of a unified vision for business change
• User-centric design and engagement for of support of digital strategy
• Assessment of new and emerging technologies for adoption
• Industry wide benchmarking
• Coaching and training to all levels within the business
• Faster time to value for larger strategic initiatives
• Digital roadmap and priorities
• Better use of available funding for change

£500 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.bramwell@servicekey.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

634270568327810

Contact

Neil Bramwell
08000806051
neil.bramwell@servicekey.uk

Planning

• Planning service: Yes
• How the planning service works: Leveraging our unique Perpetual Innovation® Methodology and its accompanying toolset, our Concept Creation & Solution Design (CCSD) Service is at the forefront of solution development for complex projects. Our proven approach is meticulously crafted into a five-step process: Preparation, Dual Workshops, Analysis, and Review, which together ensure the swift delivery of a suite of comprehensive outputs. The Perpetual Innovation® Methodology is engineered to condense the typically protracted cycles of concept creation into an expedited time frame. What traditionally could span weeks is distilled into an efficient 5-day iteration, adjusting adaptively to project complexity. This acceleration is not just a factor of time saved but a testament to the efficacy of our tailored workshops and analytical rigour. CCSD Service clients reap the benefit of our systematized innovation—where time is of the essence, we deliver rapid yet meticulously crafted solutions. Through the fusion of our defense expertise and the analytical prowess of Perpetual Innovation®, we guarantee outcomes that are not only swiftly realised but also deeply informed, aligning seamlessly with client objectives. This swift turnaround is pivotal, as it allows for a dynamic response to evolving project demands, ultimately fortifying the client's strategic advantage.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Dynamics 365
  • Microsoft Azure
  • Dropbox Solutions
  • Other Cloud Solutions

Training

• Training service provided: Yes
• How the training service works: ServiceKey can provide a range of training services. During initial consolation and planning, we will conduct a training needs analysis to assess what would be the most appropriate solution and include in proposal with price and delivery timeline.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: ServiceKey provides a full migration and setup offering that will see your transition to the cloud from your existing service. ; ; This includes:; - Cloud discovery and readiness assessment; - Digital technology roadmap and benefit realisation; - Enterprise level design schedule and planning; - Culture driven change and support networks; - Inclusive of stakeholders at all business level and seniority
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: ServiceKey offer excellent Quality Assurance capabilities through the design, development and deployment of cloud technologies. Using our iterative design and innovation approaches, quality and testing is embedded into our workflows and delivered as an agreed outcome. We provide clear and agreeable solutions for planning, design and architecture sign off, throughout the project lifecycle.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: ServiceKey can provide ongoing support for your acquired M365 Service, ensuring that your business is operational at critical times. We will ensure your cloud software and hosting services are maintained to high levels, ensuring 99% availability.; ; A support team will be available to support Monday to Friday between typical business hours (9am to 5pm). Issues outwith the times will be addressed as soon as possible when the team are available.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are based off service requirement. This shall be reviewed with client during initial consultation and proposal generation. Prices will be aligned to our supplied rate card.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Adobe, Dropbox

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ServiceKey is a NetZeroCarbon organisation. We actively offset our carbon emissions through the use of CO2 credits and the planting of trees. Additionally, we carbon offset each of our employees, over and above the offsetting of our standard operational activities.

  Tackling economic inequality

  ServiceKey is currently working towards attaining B Corp status can support economic equality by our promotion of fair and equitable business practices that benefit not only the business, but also employees, customers, suppliers, and the community at large. By committing to socially responsible initiatives such as adopting sustainable practices, paying fair wages, and prioritising diversity and inclusion, as a B Corp, ServiceKey can help to create a more level playing field for all members of society. Additionally, B Corps are required to consider the impact of their decisions on various stakeholders, which can help us to address systemic inequalities and work towards a more just and equitable economy, for all stakeholders.

  Equal opportunity

  At ServiceKey, we believe that our values are at the heart of everything we do. To share with you what our values mean to us and how we live them every day, from listening and performing at the highest level to nurturing a culture of feedback and caring for our colleagues' wellbeing, our values guide us in creating a workplace that is collaborative, innovative, and inclusive. Join us in discovering how ServiceKey's values shape our identity and drive our success.

  Wellbeing

  At ServiceKey, we believe that our values are at the heart of everything we do. To share with you what our values mean to us and how we live them every day, from listening and performing at the highest level to nurturing a culture of feedback and caring for our colleagues' wellbeing, our values guide us in creating a workplace that is collaborative, innovative, and inclusive. Join us in discovering how ServiceKey's values shape our identity and drive our success.

Pricing

• Price: £500 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.bramwell@servicekey.uk. Tell them what format you need. It will help if you say what assistive technology you use.