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Emplifi Czech Republic a.s.

Emplifi implementation, technical support, and customer success management services

While Emplifi Social Marketing Cloud is an off-the-shelf product, some of Emplifi products such as Care and Bot require additional implementation. Also, Emplifi team provides customer support and success services to all clients, as well as optional services, such as migration assistance.

Features

  • Customer support included in the package.
  • Expert tech support team (a 95% satisfaction rate).
  • Custom onboarding program.
  • Seamless and intuitive onboarding sessions.
  • Dedicated professional services team for more complex technical products.

Benefits

  • Fast time-to-value
  • Maximized product adoption
  • No hidden costs
  • Proper integration into client ecosystem

Pricing

£25,000.00 to £250,000.00 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at billing.cz@emplifi.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 3 4 6 8 9 3 2 0 7 7 1 6 3 4

Contact

Emplifi Czech Republic a.s. Lukas Khaur
Telephone: 00420373700502
Email: billing.cz@emplifi.io

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Yes, but only provide training on Emplifi Product.
Training is tied to specific services
Yes
Services the training service works with
Yes, only provide training on Emplifi Product.

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The plan or migration to Emplifi will be dependent on the product(s) the client is migrating from. Example: migration from another Social Marketing Management cloud that might involve migration of users, user groups, labels, labelling rules, listening queries etc. Migration from other solutions, such as CRMs, other Care solutions, UGC tools, as well as Ratings & Reviews solutions is possible.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We provide Technical Support for the full Emplifi Cloud Base platform via email, accessible 24x5 (CET & PT timezones).

Service scope

Service constraints
Technical Support is during the business week (24x5 CET & PT timezones).
Technical Support is available remotely only.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We target responses of 3 hours or less for all support tickets submitted during the business week (Mon-Fri). We do not provide weekend support at this time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
- Technical Support is available via the quick chat feature inside Emplifi and by email. They will work directly to resolve any issues and update on any ongoing tickets. Available at no extra cost.
- A dedicated Account Manager / solutions expert can also be looped into any tech support tickets for transparency and additional support. Available for organisations paying over a certain threshold.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Tayllorcox s.r.a.
ISO/IEC 27001 accreditation date
22/04/2022
What the ISO/IEC 27001 doesn’t cover
Emplifi has the certification for Defined Secure Development, DevOps, Human Resources, and Finance processes.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 27701
  • SOC 2
  • PCI-DSS
  • HiTrust

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Emplifi has a documented environmental policy with SMART targets that are monitored and reviewed regularly and also holds ECOVADIS Sustainability badge. Green Company Certificate.

Pricing

Price
£25,000.00 to £250,000.00 a licence a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at billing.cz@emplifi.io. Tell them what format you need. It will help if you say what assistive technology you use.