GBM DIGITAL TECHNOLOGIES LIMITED

Lightspeed Digital Insight

This data analytics tool supports equitable learning with iPad in educational institutions. It aggregates digital activity across platforms, offering insights into student engagement, technology usage, and learning trends. Educators track app and website usage, analyse data to enhance learning outcomes, and improve digital resource effectiveness in classrooms.

Features

• Comprehensive Dashboard
• Usage Tracking
• Data Privacy & Security Analysis
• Easy Collaboration
• License Usage Report
• Granular Reporting
• App Requests & Approval

Benefits

• Comprehensive Analytics
• Monitor app and website usage to gauge technology adoption levels.
• Customisable Dashboards
• Granular Data Analysis
• Cloud-Based Accessibility
• Data-Driven Decisions
• Privacy Compliance Checks
• Collaboration Tools
• Determine which software licenses are underused to optimise costs.
• Streamline app approval processes and track teacher requests.

£3.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

634978335905933

Contact

Amelia Stevens
0161 605 3838
tenders@wearesync.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: No requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Instantly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through the chat tab pop-up that opens once you access the website. This pop-up is available in the bottom right corner of the web page at all times.
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Lightspeed Systems offers free customer support. Customers can access the customer portal for documentation or Knowledge Base access, available 24/7. The Lightspeed Systems Help Bot and the Lightspeed Systems Support Engineers are also available 24/7 to assist with any issues or questions.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Lightspeed Engineers can assist with deploying the solution and offer additional documentation for setup. Further training is also available to ensure users maximise the platform's benefits.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online.
• End-of-contract data extraction: All data is removed in accourdance with our data deletion policy. Customers may request a copy of their data which will be provided via a CSV export.
• End-of-contract process: All data is removed in accourdance with our data deletion policy.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Here's how the customisation process works:; ; Flexible Dashboards: You can create custom dashboards that display key data points relevant to your school's goals. This flexibility allows you to focus on the information that matters most.; ; Granular Data Selection: The platform allows you to select specific data sets for your reports, including app usage, website visits, and digital resource engagement. This granularity helps you drill down into specific areas of interest.; ; Report Templates: You can use existing templates to create reports quickly, modifying them to fit your unique requirements. This saves time while allowing for personalized adjustments.; Sharing and Collaboration: Customized reports can be shared with other stakeholders, enabling collaboration and ensuring everyone is aligned on the data's insights.; ; Scheduled Reports: You can schedule reports to be generated and delivered automatically at set intervals, ensuring consistent tracking and analysis over time.; ; Visual Customization: Lightspeed Digital Insights lets you choose how data is visually represented, offering options for graphs, charts, and tables. This helps to make complex data more digestible and easier to understand.; ; The ability to customize reports in Lightspeed Digital Insights enables schools to create meaningful insights, streamline their workflows, and make data-driven decisions that align with their educational objectives.

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data is encrypted at rest using Advanced Encryption Standard (AES) encryption.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported by CVS or Google Sheets.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Google Sheets
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data is encrypted in transit using Transport Layer Security (TLS) protocol. Data is encrypted at rest using Advanced Encryption Standard (AES) encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is encrypted in transit using Transport Layer Security (TLS) protocol. Data is encrypted at rest using Advanced Encryption Standard (AES) encryption.

Availability and resilience

• Guaranteed availability: Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools. Our services are available at least 99.9% of the time, with servers being continuously monitored for performance and availability.
• Approach to resilience: Lightspeed Systems solutions are designed to be scalable and fault tolernet using multiple Availability zones and where applicable multiple Regions
• Outage reporting: Service disruptions are reported via our status.lightspeedsystems.com status page. Customer can subscribe to the alerts they wish to receive.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Lightspeed Systems can authenticate with the preferred directory source.
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Lightspeed Systems holds a current SOC 2 Type 2 report

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Lightspeed Systems reviews its systems against the CIS Controls and NIST Frameworks, and any identified risks or gaps are addressed accordingly. We hold a SOC 2 Type 2 report.
• Information security policies and processes: Lightspeed Systems reviews its systems against the CIS Controls and NIST Frameworks, and any identified risks or gaps are addressed accordingly.; ; We have a designated Data Governance team that holds periodic meetings to ensure data integrity.; ; We have implemented various policy documents across the Organisation for data protection, such as, but not limited to: Incident Response Plan, Security Policy, Vulnerability Remediation Policy, IT Standards Policy and Data Deletion Policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management policies are documented to address the design, development, acquisition, testing, approval, and implementation of system changes and patches.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Lightspeed Systems has a Vulnerability Remediation policy to identify and remediate vulnerabilities according to the risk they present. We utilize patch management software to monitor systems and ensure patches are implemented.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Lightspeed Systems has deployed logging and monitoring solutions to identify and investigate possible security events. Lightspeed Systems have successfully completed our SOC 2 Type II audit as of March 22, 2024. An independent firm has verified that we meet the SOC 2 standards. Lightspeed Systems follows the AICPA’s Trust Services Criteria and has established policies and processes to ensure the security, availability, processing integrity, confidentiality and privacy of the services we provide. You can request for a copy of our SOC 2 Type 2 report by emailing privacy@lightspeedsystems.com and the report will be provided upon signing an NDA.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a written Incident Response Plan which details the processes for detecting, reporting, identifying, analyzing, and responding to Security Incidents impacting Lightspeed Systems networks and Customer Data.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Lightspeed Systems creates social value by ensuring safe, responsible, and inclusive online environments for students and educators. Through its advanced filtering and monitoring technology, Lightspeed Systems promotes digital well-being by preventing access to harmful content and identifying online threats, including cyberbullying and self-harm. This fosters a safer and more conducive space for learning and communication. By empowering educators and administrators to ensure a secure digital experience, Lightspeed Systems contributes to a more positive and focused educational atmosphere, reinforcing the importance of online safety and digital citizenship.

Pricing

• Price: £3.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial licenses are available upon request and review. Trial licenses are fully active licenses for set period of time to conduct testing.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.