PERFORM LEARN DEVELOP LIMITED

The PLD Mentoring Platform

Easy to use mentoring and coaching software helps support and engage employees by making effective connections for learning, skill development and collaboration. The software provides all the tools users need to be matched and guided through the mentoring experience and keep their relationships on track and aligned with their goals.

Features

• User friendly profiles and search capability connects mentees and mentors
• Matching algorithms identify the most appropriate mentors for mentees
• Online training support with videos and PDF guides
• Configurable mentoring user journey with templates and checklists
• Mentoring meeting planner with integrated video
• Ability to set and track mentoring goals
• Career diagnostic tools and development planning
• Programme administration centre with management reports and metrics
• Process tracking, metrics, engagement alerts and nudges
• Ability to run integrated coaching and reverse mentoring programmes

Benefits

• Skills and knowledge transfer between employees
• Career advice and guidance
• Successful employee onboarding
• Diversity and inclusion support
• Talent development
• Employee retention
• Improved succession planning
• Professional development support
• Employee satisfaction
• Quick and easy to set up and run

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris@pldmentoring.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

635246217209175

Contact

Chris Murray
01625251055
chris@pldmentoring.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: The service runs on all modern browsers

User support

• Email or online ticketing support: Yes
• Support response times: PLD will provide an initial response and aim to resolve any calls or emails during the standard hours of support within 2 hours. Standard hours of support are UK office hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Within standard hours of support client may report problems (Service Requests) either via phone or email. PLD provide an initial response to any calls or emails in standard hours of support in a timely manner.; PLD will provide an initial response and aim to resolve any calls or emails during the standard hours of support within 2 hours (if made before 4pm) or by 10am the following working day if made after 4pm.; If a support issue can not be resolved within 2 hours PLD will advise client with estimated time of resolution.; Outside standard hours users can search our knowledgebase or log issues and service requests online.; Definition of Priorities; 1 - incidents affecting more than one user that are critical and will disrupt the software’s operation if the incident is not resolved as soon as possible.; 2 - incidents affecting more than one user that are not critical and will not seriously disrupt the software’s operation if the incident is not resolved as soon as possible.; 3 - incidents affecting a single user that are not critical and will not seriously disrupt their use of the software if the incident is not resolved as soon as possible.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full implementation support to users of the system.; Each implementation will have an assigned lead. PLD will provide examples of previous configurations to help the client decide on items such as branding and profile design.; PLD will support the client with project management of the implementation, providing implementation plans etc.; The client will receive a test platform for the software to test prior to going live.; Online training is delivered by our support team and documentation is available through the software platform's administration function.; Following implementation the client is assigned an account success manager to review their use of the platform and ensure everything is going as expected as well as offering examples of best practice evidenced across our client base.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is supplied on request by the supplier.
• End-of-contract process: All client data is promptly deleted from supplier systems.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Most aspects of the platform are configurable per client but are implemented by the supplier. Configurable items include;; Branding the mentoring platform to your branding guidelines including imagery. Profile choices and matching algorithm. Software user journey. Integration of client resources to support specific elements of their mentoring programme. Application notifications and onscreen messaging.

Scaling

• Independence of resources: Users can't carry out resource intensive actions that would adversely affect other users. The design of the architecture ensures resource demands are effectively managed. Dedicated environments can also be provided for clients requiring complete resource isolation.

Analytics

• Service usage metrics: Yes
• Metrics types: Within the mentoring software's administration function the client can track registrations, mentoring relationships, engagement statistics, skills and expertise being exchanged between mentors and mentees and other user information such as mentoring goals set and achieved, meetings held and resources used.; The software platform also has a survey capability that tracks mentor and mentee feedback.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Through CSV export
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The system is online 24 hours a day, 7 days a week, 52 weeks of the year with 99.9% availability, with the exclusion of planned and scheduled systems maintenance.; PLD will use reasonable endeavours to ensure that such maintenance is carried out during off peak hours to minimise user inconvenience.; The Customer Service team will communicate 48 hours in advance any maintenance activity and estimated down time to the service contacts nominated by the client.; The hosting infrastructure and application are monitored in real-time with alerts and detailed email reports sent to our development team who will assess the impact and notify the customer services team.; If the service disruption is expected to last for more than 15 minutes the customer service team will notify service contacts nominated by the client.
• Approach to resilience: Physical infrastructure is hosted and managed within Amazon’s secure data centers on Amazon Web Service (AWS) technology. AWS enforces a high level of physical security to safeguard their data center with military grade perimeter controls and security staff at all points of ingress. As for environmental protection, AWS has sophisticated fire detection and suppression equipment, fully redundant power infrastructure with integrated UPS units and high-end climate control systems to guarantee an optimal working environment for the hardware.; The database component of the server architecture ensures encryption at rest.; All system and service data relating to clients is stored in the database architecture.; FURTHER INFORMATION IS AVAILABLE ON REQUEST.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Two factor authentication and certified access tied to an individual.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus; JOSCAR
• Information security policies and processes: We have data protection and information security policies for our client solutions and we have a set of internal security principles that we follow.; ; We review and decide the principles based on our company size, "remote first" working practice and lack of physical infrastructure.; ; PLD Devices; Make sure you use a (strong) password on your local machine and mobile phone.; Use a cloud and local back up for your device, but make sure the encrypted option is selected.; Store sensitive company data in a secure and redundant environment, instead of locally.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For our managed client solutions we have test, staging and production environments. All 3 are separate stand-alone instances. Changes have to be internally tested in order to be deployed to staging. Clients need to approve changes before they are deployed to production from staging.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use an external penetration testing provider to run tests at intervals agreed by the client. We also monitor all software aspects for security updates and ensure timely updates.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Amazon GuardDuty is a threat detection service that continuously monitors for malicious activity and unauthorised behaviour to protect accounts and workloads.
• Incident management type: Supplier-defined controls
• Incident management approach: The organisation’s incident management approach is based on a formal policy that defines roles, responsibilities, and escalation paths for security events. Incidents are detected, classified by severity, investigated for root cause, and contained quickly, with regulatory notifications (such as GDPR within 72 hours) and client communication handled promptly. Recovery involves restoring systems from secure backups, followed by a post-incident review to improve processes and prevent recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 73793e8f-e9aa-4c32-95ca-53305ba7e17d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 26045584-5f36-4381-a26c-73bdaa980493
• Other security certifications: Yes
• Any other security certifications: JOSCAR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris@pldmentoring.com. Tell them what format you need. It will help if you say what assistive technology you use.