OSO DEVOPS LIMITED

KafkaCare

Kafkacare is an all-in-one enterprise support for Apache Kafka under one flat fee.

Features

• Open Source Apache Kafka brokers, Confluent Platform and related components
• Emergency Apache Kafka support in DR scenario
• Unlimited node / server count
• Certified developers with 1000’s of hours experience
• AWS, GCP, Azure and on premise all supported.
• Guidance on understanding root cause of problems
• Event driven architecture design questions
• Recover data loss, and unresponsive kafka clusters
• 24x7 support coverage
• Emergency patches

Benefits

• Team of Kafka experts who will resolve any operational issues
• Supporting your entire data application stack including volumes and config
• Best practices on architecting a scalable Kafka deployment.
• Get answers to development, architecture designs and usage questions.
• Communicate directly via Slack. Message us any time
• Engage us at any point of your project for support

£2,500 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bear@oso.sh. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

635743708044256

Contact

Sion Smith
07894434228
bear@oso.sh

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: KafkaCare subscription entitles users and organisations to a Knowledge Library and "How To Guides", which are continuously evolving. ; ; As well as knowledge transfer when working through support issues
• Training is tied to specific services: Yes
• Services the training service works with:
  • Apache Kafka
  • Confluent Kafka
  • Strimzi

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Governed by the level of support package and its MSA/SLA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - Within 60 minutes; P2- Within 4 hours; P3 - Within 1 Business Day; P4 - Within 2 Business Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Starter Package: ; ; Support Coverage; 24/7; Node / Server code; Unlimited; Support portal users; Unlimited; Initial Response Times; P1 - Within 60 minutes; P2- Within 4 hours; P3 - Within 1 Business Day; P4 - Within 2 Business Days; Access to Kafka Engineers; 20 hours a month; Emergency patches; 1; Knowledge base access; Yes; Customer Success Architect; Discovery & Design Phase; Support Channels; Support desk, Email, Slack / Teams

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At OSO we are committed to reducing our overall carbon footprint across the organisation, we ask not only our employees to be mindful of their carbon footprint but also our subcontractors as well. OSO actively explores and reviews how it can offset its carbon footprint, one method that has proven to be very effective is remote working, transportation accounts for around one-fifth of global carbon dioxide (CO2) emissions as such we ask all our customers to allow for remote working whenever possible and to keep traveling to a minimum in order to save guard the environment.

  Covid-19 recovery

  OSO supports organisations and businesses to manage and recover from the impacts of COVID-19. OSO has several years of experience in delivering projects remotely and can provide support to customers to transition to a remote-first project approach, which includes upskilling customers in using new tools and technologies as well as processes that work very well in a digital environment. OSO also provides workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  OSO recognise the impact of economic inequality and to support affordable innovation across the UK we offer different rate cards for our enterprise vis SME customers. OSO have also been known to further reduce rates for our Northern SME clients where the economic disparity is even greater. OSO are keen to support small business and build partnerships, we attend networking events, share knowledge and talk at conferences promoting innovation and growth across the UK.

  Equal opportunity

  OSO are an equal opportunity employer, and we have an established culture built on dignity and respect. Our interviewers have had unconscious bias training and we have supporting equality policy to promote a diverse workforce. The people pillar of our strategy is focused on bringing more women and ethnic minorities into technical roles, by active recruitment, coaching and mentoring. OSO also support young people’s access to employment and is currently piloting a Technical appreciate graduate scheme

  Wellbeing

  OSO’s appreciate that wellbeing at work has never been more important, post pandemic many are struggling with burn-out and or physical and mental health issues. OSO have built a culture which promotes a strong work life balance, we ensure holidays are taken, extra is provided at request and we provide private health care for our staff. We also pay for wellbeing apps such as Calm and Mindspace. The leaders in the business have an open-door policy which establishes openness and trust, and we encourage everyone in our team to check in on each other. Our talent lead is the process of establishing wellbeing policies and developing supporting toolkits and training, as this is a strategic key priority.

Pricing

• Price: £2,500 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bear@oso.sh. Tell them what format you need. It will help if you say what assistive technology you use.