Learning Nexus Ltd

Enterprise - Totara LMS, eLearning Courses and Authoring Tool

This enterprise package provides you with a Totara Learn learning management system, over 200 off-the-shelf eLearning courses/eBytes, and an optional authoring tool, helping you to make learning accessible to the whole workforce whilst remaining compliant as a business. Our full package includes implementation, training and support.

Features

• Implementation and set-up included
• Scalable platform that can grow with your workforce
• Full training support and online help desk
• Blended learning including seminar bookings
• Customised branding for desired look and feel
• Integration with HR system and Single Sign On available
• Risk Assessment plug-in included
• Over 200+ engaging, editable eLearning titles included
• RoSPA approved Health and Safety titles
• Appraisals, competencies and learning plan features

Benefits

• LMS and courses can be accessed on mobile devices
• Hierarchical management reporting
• HR import allows mapping of organisation structure and job role
• Dynamic audiences allow automatic allocation of courses to users
• The risk dashboard show organisational risks graphically
• Online appraisals and performance management
• Certificated programs with auto renewal for easy compliance
• Email alerts remind learners and notify managers of required learning
• Auto enrolment features to reduce admin time
• Make certain courses visible to learners based on their needs

£9,870 to £52,250 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

636311413702142

Contact

Mandi Phillips
01453756000
mandi.phillips@learningnexus.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance will be outside of business hours and notified 72 hours in advance
• System requirements:
  • Chrome Desktop - The latest stable release
  • Firefox Desktop - The latest stable release
  • Microsoft Chromium Edge: The latest stable release
  • Microsoft Edge: Versions 16 to 18
  • Safari: Version 11.3 or greater
  • Internet Explorer: Version 11 only
  • Chrome for Android: The latest stable release
  • IOS Safari: Version 11 or greater

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day; Telephone support is offered Mon - Friday 9am - 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: As standard, we include a Bronze support package with 10 additional hours in the cost of your Totara LMS package. But you can top up your support by bolting on further support packages if required.; ; What is Included as standard:; ; - Generic training webinars (live and pre-recorded); - Online and telephone technical support - excluding training issues; - Hosting and maintenance of the Learning Nexus supplied LMS; - Dedicated account manager; ; What can the support hours be used for:; - Training; - Bespoke webinars; - Setup of additional LMS features; - Administration supports such as LMS user management, course management, report building, learning plans etc.; ; Note: does not cover or include technical development (such as plug-ins) which is priced on request
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will work with you to identify your key needs and milestones.; ; After a project kick-off meeting with your Account Manager and our Implementation Team, we will discuss your learning and development requirements, the scope of the platform customisation and any other requirements.; ; After this, we will set up the implementation project on a selected tool which will allow you to track the project at every step of the way. Whether you're completely new to, or accustomed to the LMS implementation process, we will support you at every step of the way with our experienced team to explain the different requirements and stages.; ; Once the implementation process is finished, we will provide key administrators with training so your organisation can get the best out of the system and the eLearning.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Video
• End-of-contract data extraction: Users can download the data from the system themselves as system administrators have access to do this.
• End-of-contract process: At the end of the contract we will assist the customer in downloading and archiving data.; ; Support in migration of data to a third party system is an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Totara LMS has a mobile responsive view. It is designed and optimised to function effectively on mobile devices as well as on desktop, working appropriately depending on the device.; ; We test all of our new eLearning content on multiple browsers and devices to ensure functionality is as expected.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: API can be discussed to meet requirements of buyers
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: LMS Customisation; ; Functionality - whilst there are many functions within Totara, we can turn these on/off to streamline the system to suit you.; ; Branding - system colours and the logo can be changed to reflect your organisation's corporate identity.; ; Customisable dashboards - make sure managers can see all the learner information they need at the click of a button; ; Menus - configuration and labelling of menus can be altered to match your requirements; ; eLearning Course Customisation; ; If you like our eLearning courses but want to make them bespoke to you, our talented production team can amend courses for you at an additional cost. See our Digital Marketplace service named "Bespoke/Custom eLearning Content" for more information.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Website usage, uptime monitoring, service response times etc.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Totara

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is an inbuilt function in the system that allows the administrator to download the user database in standard formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 28/11/2019
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice. Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:; - Complies to all applicable laws and regulations - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work; - Work closely with Customers in seeking to establish appropriate information security standards - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and where possible exceed its customer’s expectations; - Implement continual improvement initiatives, including risk assessment and risk treatment strategies Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented QMS process as part of our ISO27001 ISMS
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO27001 ISMS
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO27001 ISMS
• Incident management type: Supplier-defined controls
• Incident management approach: We have a documented QMS process as part of our ISO27001 ISMS

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Learning Nexus have a carbon neutral statement to have zero impact by 2030
• Covid-19 recovery:

  Covid-19 recovery

  Learning Nexus have provided free of charge courses to assist business make the required changed during and following the COVID 19 business shut downs.
• Equal opportunity:

  Equal opportunity

  Learning Nexus is not only an equal opportunities employer but also provide training to assist business embed changed operations and thinking in this area.
• Wellbeing:

  Wellbeing

  Learning Nexus see the need for mindfulness and wellbeing both with our own staff and our external organisations. We provide a full range of courses on this subject and have provided these free of charge during the pandemic.

Pricing

• Price: £9,870 to £52,250 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide any organisation with a free trial of the Totara system, as well as an opportunity to demo our eLearning courses and see the Authoring Tool in action.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.