MOTOROLA SOLUTIONS UK LIMITED

Guardian Mobile

Guardian Mobile is a cross-platform solution(Android,iOS,Windows)to equip Fire and Rescue Services with total situational awareness. Unifying critical incident data into one source-agnostic interface bridging-the-gap between dispatch and frontline. The system allows firefighters to access vital information on Mobile-Data Terminals/phones/laptops for immediate decision-making, while ensuring supervisors retain full visibility across rapidly-evolving-incidents.

Features

• Real-Time Intelligence: Dispatch integration delivering total situational awareness.
• Integrated Navigation: Built-in mapping for precision routing and faster arrival.
• Dynamic Control: Manage every incident stage with absolute precision-and-speed.
• Command Tools: Deploy digital cordons, whiteboards, and strategic rendezvous points.
• Remote Oversight: Secure browser access to monitor operations from any-location.
• Visual Clarity: Context-rich visuals driving faster, smarter operational decisions.
• Incident Review: Comprehensive post-event playback, analysis, and compliance auditing.
• Actionable Reporting: Easily log defects, team wellbeing, and critical lessons.
• Connected Ecosystem: Operates across multiple networks for guaranteed uninterrupted communication.
• Multi-Platform Support: Deploys seamlessly across all Windows, Android, and iOS-devices.

Benefits

• Situational Awareness: Arm responders with critical incident data before arrival.
• Safer Response: Minimise operational risk and protect crews through enhanced-visibility.
• Unified Collaboration: Share a single Common Operating Picture for seamless-coordination.
• Real-Time Decisions: Execute informed tactical choices backed by live data.
• Risk Management: Proactive tools to identify, mitigate, and document risks.
• Consistent Communication: Instantly deliver synchronised, critical updates to every responder.
• Comprehensive Audit: Review incidents with robust evidentiary and learning tools.
• Effortless Training: User-friendly design ensuring rapid team adoption and mastery.
• Seamless Integration: Connects with existing systems for a complete safety-ecosystem.
• Scalable Solution: Effortlessly scales from small teams to nationwide fleets.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

636473936729730

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Public Order and Safety
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Guardian Mobile is integrated with the Fire and Rescue Services (FRS) Computer Aided Dispatch (CAD) system to mobilise resources to incidents. The solutions also integrate to other FRS systems such as work force management, risk intelligence systems, client databases, water management etc.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: For a seamless implementation and to connect to our secure-platform, following prerequisites apply:; • Computer-Aided-Dispatch(CAD): Information transfer requires a Guardian Mobile compatible API or adaptor supplied by your-current-CAD-vendor.; • Connectivity: Mobile-Data-Terminals(MDTs) require active-cellular-data-connectivity(4G/5G) to communicate with the cloud-platform.; • Network Security: The FRS retains responsibility for securing the local-network-environment, including the configuration of firewalls and outbound connectivity to the cloud.; • API Keys: The FRS retains responsibility for free issuing API keys for third party services such as Ordnance-Survey-Maps-API, Met-Office-Global-Spot what3words, Google; Motorola Solutions provides a fully-managed-service and are responsible for the installation -maintenance-security, and uptime of the cloud-hosted system.
• System requirements:
  • To ensure a seamless user experience and system longevity
  • We recommend the following:
  • • Browsers: Current versions of MS Edge, Chrome or Safari
  • • Server Operating System: Current version of MS Windows Server
  • • Database: Current version of MS SQL Server
  • • PC Operating System: MS Windows 11 Pro
  • • Other Operating Systems: Android and iOS
  • • Connectivity: Internet, 4G/5G

User support

• Email or online ticketing support: Yes
• Support response times: Motorola Solutions standard support is included within the subscription fee, providing direct access to our UK-based Service Desk.; • Initial Response: Users will receive an automatic confirmation immediately upon submitting their request.; • Callback: A team member will call back within 2 hours, with response times prioritized by the severity of the issue.; • Operating Hours: Standard support hours are weekdays from 09:00 to 17:00 excluding bank holidays.; • Out-of-Hours Support: Out-of-hours support for Priority 1 incidents (Guardian Mobile Gateway) is included within the subscription.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Motorola Solutions standard support is included within the subscription fee, providing direct access to our UK-based Service Desk. We utilise a multi-channel support model to ensure issues are logged, tracked, and resolved efficiently.; ; • Online Self-Service Portal: 24/7 access for logging tickets, tracking case status, and accessing our Knowledge Base and FAQ repository.; • Email Support: For non-urgent inquiries and service requests (monitored during business hours).; • Telephone Support: Direct line for urgent (P1/P2) incidents and escalation management.; • Service Desk Availability: Standard support operates Monday to Friday, 09:00 – 17:30 (excluding Bank Holidays).; • Out-of-Hours Support: To ensure continuous real time synchronisation between CAD and Guardian Mobile solution, 24/7 support is included in the subscription. This service provides round-the-clock engineering response for Priority 1 outages specifically affecting the Guardian Mobile Gateway connectivity. Note: This extended cover applies solely to the Gateway and does not include end-user application support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: To ensure rapid user adoption and operational confidence, Motorola Solutions will deliver a structured onboarding programme combining hands-on tuition with risk-free simulation.; • Train-the-Trainer Programme: We provide a comprehensive 3 days course for up to six lead instructors (Super Users). This empowers the client to cascade training internally, ensuring you retain long-term training independence without ongoing vendor costs.; • Guardian Mobile Simulator: Unlike standard "classroom" training, we provide a dedicated Training Simulator. This creates a safe, "sandbox" replica of the live system, allowing crews to practice complex incident scenarios and familiarise themselves with the interface without risking live operational data.; • Comprehensive Documentation: We provide a full suite of searchable PDF guides to support the lifecycle of the service:; o User Guides: Step-by-step operational manuals for MDT and App users.; o System Administration Guides: Technical documentation for configuring various system parameters, digital forms, evacuation boards, tasks etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Documentation is provided in the following formats:
  • • PDF
  • • MS PowerPoint
  • • MS Word
  • • MP4 Video
• End-of-contract data extraction: If you choose to leave, Motorola Solutions provides a full data backup / extract of the client’s SQL database and file storage. To ensure interoperability with future suppliers, data is provided in open, structured formats (e.g., .CSV, .JSON) suitable for import into MS SQL or BI tools. This standard service is included in the subscription fee; complex custom extractions are available at our standard engineering day rates.; ; Motorola Solutions will retain client data for a 30-day "safety net" period to assist with migration, after which it is permanently deleted. Concurrently, the client agrees to uninstall all Guardian Mobile software and permanently remove all related proprietary documentation from their systems within 30 days, providing written confirmation of completion to Motorola Solutions.
• End-of-contract process: Motorola Solutions "Standard Data Extraction" service is included in the SaaS subscription fee. This covers the provision of a raw database backup / export in industry-standard machine-readable formats (e.g., .CSV, .JSON) and native file storage archives.; Any requirements falling outside this standard scope will be classified as Professional Services and charged at the prevailing Engineering Day Rate. Examples of billable services include, but are not limited to:; • Data transformation, cleansing, or re-formatting (ETL).; • Custom API development for automated migration.; • Import/Ingestion assistance into third-party systems or competitor platforms.; • Extended data retention beyond the standard 30-day post-termination period.; A firm estimate will be provided prior to the commencement of any billable work.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All documentation is provided in industry-standard digital formats (PDF, .DOCX and PPT) that are fully searchable and screen-reader compatible. Access is managed via our dedicated Support team, allowing authorised administrators to request the latest version-controlled User Guides, System Configuration Manuals, and Offboarding procedures at any time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: TO BE DONE
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Motorola Solutions publish a fully supported API designed to facilitate third-party integration. This allows the clients CAD vendor to build and maintain a specific data adaptor that synchronises mission-critical information directly into the Guardian Mobile ecosystem.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators possess granular control over the Guardian Mobile ecosystem via comprehensive configuration pages. The platform offers dedicated administration features that allows clients to adapt functionality, GIS data, and operational workflows in real-time without requiring software code changes or vendor intervention. Key configuration areas include:; • Operational Workflow: Define custom Incident Type Automations that pre-populate tasks and forms based on the nature of the call. Configure Resource Status Logic to control how status updates (AVL, short text) are translated and forwarded to CAD.; • Data Capture & Forms: Create and publish bespoke Digital Forms (e.g., Risk Assessments, Decision Logs).; • GIS & Situational Awareness: Manage map layers to push custom overlays to all users and create pre-defined Evacuation Boards for high-risk locations, ensuring crews have immediate access to critical site data.; • Fleet Management: Granular control over AVL Reporting Rules (time/distance thresholds) and Callsign Management, including the association of sub-devices to a single resource.; • Access Control: Define Role-Based Access Control (RBAC) to define user roles to control access to specific features and for feature security.

Scaling

• Independence of resources: Access into supplier network is protected by firewalls and a VPN solution.; Supplier network then has strict internal security policies that segregate the internal network using virtual firewalls and virtual LANs.; ; These segregate data between systems that are customer specific and shared services used by multiple customers.; ; Customers are as a result only able to access shared systems or customer specific systems.; ; Supplier is ISO 27001 certified and datacentres are accredited both physical and Network by Home Office to IL3/Official sensitive.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Motorola Solutions "Standard Data Extraction" service is included in the SaaS subscription fee. This covers the provision of a raw database backup/export in industry-standard machine-readable formats(eg CSV, .JSON)and native file-storage-archives.; Any requirements falling outside this standard scope will be classified as Professional-Services and charged at the prevailing-Engineering-Day-Rate. Examples of billable-services include, but-are-not-limited to:; • Data transformation, cleansing, or re-formatting (ETL).; • Custom API development for automated migration.; • Import/Ingestion assistance into third-party systems or competitor platforms.; • Extended data retention beyond the standard 30-day post-termination period.; A firm estimate will be provided prior to the commencement of any billable work.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • To support both data analysis and system migration,
  • We provide exports in:
  • • .JSON: A machine-readable open-standard for flexible data re-use.
  • • .BAK: A comprehensive database-archive format, ensuring that clients possess
  • A restoration-ready copy of their entire SQL environment.
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • • Web and Structured Data: HTML(.html, .htm), XML(.xml), CSS(.css), and
  • XSL(.xsl) documents are accepted.
  • Also includes InfoPath forms, which are processed as XML documents.
  • • Standard Text Formats: PDF-files, Rich-Text(.rtf), and Plain-Text(.txt, .cla)are-supported.
  • • Image Files: Most common image formats are accepted, including-JPEG-GIF-PNG-and-BMP.
  • • Technical Drawings: AutoCAD DWF files (.dwf) can-be-ingested for operational-use.
  • • Comma Separated Value (CSV) files.
  • • Excel spreadsheets.
  • • SQL Queries via ADO connections to external databases

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9 assured by contractual commitment.
• Approach to resilience: The Guardian Mobile solution is hosted on Microsoft Azure Virtual Machines, designed to eliminate single points of failure through a multi-layered resilience strategy:; Further information available on request.
• Outage reporting: Our Support and Delivery team sends email alerts to all affected customers regarding any service-affecting issues that cannot be resolved immediately.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and configuration tools is secured via standard authentication. Beyond entry-level access, strict authorization controls are enforced; users require specific privileges to modify system configurations.; ; To ensure segregation of duties, access to the Support Portal is isolated from the main system. This portal requires a separate authentication process using a distinct set of credentials
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Motorola Solutions operates centralised Enterprise Information Security governance aligned-to ISO/IEC27001. They& Chief-Information-Security-Officer-will define-approve-&-maintain controlled information-security-documents in the-management-system, Our corporate cybersecurity policy & vendor risk management-are based on ISO/IEC27001/27002 & selected environments are certified to ISO/IEC27001 and related-extensions, demonstrating our security-governance-is-implemented & audited-to-these-standards.
• Information security policies and processes: Motorola Solutions manages information security policies and processes through a formal Enterprise Information Security governance framework that aligns with ISO/IEC 27001. The Enterprise Information Security Team owns and maintains all controlled information security documentation (policies, standards, procedures, and guidelines) in an electronic document management system, with defined roles for document creation, review, approval, periodic review, retirement, and archival in accordance with corporate Records Management requirements. Our corporate cybersecurity policy (iProtect) and vendor risk management program are based on widely accepted information protection frameworks, including ISO/IEC 27001/27002, and selected Motorola Solutions environments are certified to ISO/IEC 27001 and related extensions (27017, 27018, 27701), demonstrating that our information security management practices are operated and audited against this standard.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: System/Platform changes are tracked in a CCL (Change Control Log) and given a unique ID code, prefixed with an abbreviation of the customer’s name. They are also tracked within our ServiceDesk call tracking system.; If we need to make a change to configuration or code, we will submit a CCF (Change Control Form) to the customer, as notification and to gain approval.; Each of these forms will include a risk assessment and a security risk assessment, taking into account security standards such as ISO 27001.; Assessments of this type, will be carried out by our engineering and development teams, together.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Motorola Solutions operates a centralized Vulnerability Management Program that implements the corporate iProtect information security policies and procedures, and our environments are governed and audited against recognized security standards including ISO/IEC 27001 and SOC 2 (SSAE‑18 / ISAE 3402–based).
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Motorola Solutions operates continuous protective monitoring across in-scope systems in line with our iProtect security standards. Technology must be continuously monitored with logging enabled on key infrastructure (e.g., firewalls, network devices, critical applications), with logs centralised, protected from tampering and regularly reviewed to detect unauthorised or anomalous activity. Our cloud‑deployed applications are additionally monitored by a dedicated 24x7 Security Operations Centre using modern web application firewalls, host intrusion detection/prevention, and Security Information and Event Management (SIEM) tooling to identify and respond to potential security events.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Users can report issues via email, phone, or our Customer Portal. Our Support Desk comprises engineers who specialise in specific areas of Guardian Mobile software. This structure enables us to deliver high-level expertise across 1st, 2nd, and 3rd line support tiers.; ; While we utilise efficient, pre-defined workflows for standard requests—such as quotes, configuration, and software upgrades—our highly skilled engineers solve complex issues without relying on rigid scripts. We also provide full transparency through automated standard reports, including SLA metrics for open and closed tickets.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: Items not included are those that are out of scope of Information Security and Privacy Management System (ISPMS) governing information assets and data processed by Motorola Solutions, Inc. (including its subsidiaries), development and technical engineering support operations and relevant corporate infrastructure for its Critical Communications, Video Security, and Command Center products and services offerings, and the Data Protection Office and Enterprise Information Security.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Coalfire
• ISO 9001 accreditation date: Friday 1 October 2010
• What the ISO 9001 doesn’t cover: Items not included are those that fall outside the scope of supporting the operations underlying Radio equipment & Services, Command Center Software, and Video Security and Access Control offerings. The organizational scope includes Requirement Management, Design/Development, System Integration, Support Services, Managed Services, Manufacturing, Repair Services, Supply Chain Support, Rentals, and Training Services teams affecting the Quality Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1b4965d3-cf84-4eca-81cd-5f5b6eaa912d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D29c6122-921f-4fac-a806-f8527971521e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.