BetterGov

BetterGov 360

BetterGov 360 utilises advanced data-matching techniques and intelligent insights to provide a complete view of your clients and business. Linking Local Authority, Central Government and/or Health data to provide service & performance management insights and models presented using rich visualisations.

Features

• Single Customer View
• Data Quality Management
• Fuzzy Matching
• Data Extraction
• Reporting and Dashboards

Benefits

• Improved Data Quality
• Client Management
• Client Insights
• Streamlined Processes
• Performance Management
• Budgetary Oversight
• Access Anywhere

£5,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

636514408211254

Contact

Marc Cohen
0203 289 4203
marc@bettergov.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Experian; Microsoft
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Supported Web Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday - 9am - 5.30pm (excluding Public Holidays).; ; Tiered response, according to the severity of the issue being reported: Severity 1 - 15 minutes, Severity 2 - 30 minutes, all other issues - 60 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Support services are agreed with clients on a case by case basis, dependent on requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training and/or user documentation will be provided to fully support the application.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: User data will be extracted by supplier in CSV format.
• End-of-contract process: As standard, we will include an exit meeting and decommission and destroy client data. We can discuss and agree any other requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Not Applicable - The application is designed to be responsive and therefore will adapt to mobile and desktop environments accordingly.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: There is scope to customise. All requests will be considered on a case-by-case basis and should be raised through the defined Change Control Process for review and approval.

Scaling

• Independence of resources: Hosted servers increase / decrease resources as demand requires.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users/transactions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Reports can be run from the application.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability SLAs will be defined on a per-deployment basis
• Approach to resilience: Available on request
• Outage reporting: Available on request

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are generally only accessible within our internal network. If external access is required this will be managed using appropriate certifications / VPN.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The main Components of the change control process are:; • Change Control Notice (CCN) submitted by buyer or internally.; • CCN reviewed, impact assessed and costed.; • Quote/cost agreed.; • Change scheduled for development, testing, release.; • Change signed-off, documentation updated.; • Change released.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All threats are reviewed by the corporate security team and reviewed with the business unit security experts. This will also include review and advice with the vendor, if appropriate.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A number of hardware and 3rd party solutions monitor both the internal and external elements of the network and advise on possible threats. Where potential compromise is found the corporate security team will review the threat, agree an appropriate approach internally and then liaise with the buyer. We prioritise any compromise incident and seek to respond ASAP.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An ITIL based incident management process is in place with documented procedures for common incidents. The customer portal allows users to report incidents and for the supplier to provide incident reports.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Carbon Reduction Plan outlines our current carbon footprint and the way in which we aim to be Net Zero by 2050.

  Covid-19 recovery

  We have modified and improved workplace conditions that support the COVID-19 recovery effort.

  Tackling economic inequality

  We are a member of the Living Wage UK. Our membership confirms we pay all staff at least the national minimum wage but in addition our membership enables Living Wage UK to promote their agenda to bring more businesses and employers into the scheme.

  Equal opportunity

  We donate to Access UK, a charity that supports BME youth employment and job creation in the community.

  Wellbeing

  We provide training opportunities for staff to upskill them in interests related to social care and IT in the workplace but also personal/social interests on a case-by-case basis.

Pricing

• Price: £5,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.