Six Degrees
Service Delivery Management
Service Delivery Management (SDM) provides an overlay to Six Degrees’ other services to deliver reporting, analysis and dedicated Continual Service Improvement (CSI) for our clients.
Please note that we currently only offer the Advanced tier as stated in the Service Description.
Features
- Provides you a single point of contact, your Service Manager
- Manages escalations that you raise
- Producing reports after each Review Period and leading Service Reviews
- Organise and chair regular meetings to review the Service
- Alternative Service Manager will be provided if yours is absent
- Incident Reports tailored to the impact to the client's environment
- Escalation Management within both Six Degrees and the client’s environment
- Continual Service Improvement to provide you the best service value
- Strategic Business Reviews to provide an innovation roadmap
- Fully ITIL aligned, ISO 27001/9001 compliant
Benefits
- Free up your internal resources to focus on organisation's mission
- Realise the greatest value from your assets and services
- Fully ITIL aligned, ISO 27001/9001 compliant
- Extensive experience managing multi-vendor services to clients
- Continual Service Improve focussing on efficiency, effectiveness and cost optimisation
- Large team provides scalable and broadly skilled SDM service
- Flexible offerings ensuring you only pay for appropriate service levels
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.sales@6dg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 3 6 5 7 5 0 1 2 2 8 5 8 1 1
Contact
Six Degrees
Six Degrees Public Sector team
Telephone: 08000128060
Email: publicsector.sales@6dg.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Logging and management of incidents
- Reporting and proactive results analysis
- Other
Service scope
- Service constraints
- Please see attached Service Description for service dependencies and exclusions.
User support
- Email or online ticketing support
- Yes
- Support response times
- Dependant on incident/request and priority level - please see attached Service Description for details.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Please see attached Service Description for details on support levels.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £1,125.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,125.00 | |
| Senior solution architect | £1,260.00 | |
| Lead solution architect | £1,575.00 | |
| Principal solution architect | £1,665.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,125.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,665.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £900.00 | |
| Lead cyber security penetration testing | £1,100.00 | |
| Principal cyber security testing | £1,300.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £675.00 | |
| Senior end user computing engineer | £855.00 | |
| Lead end user computing engineer | £945.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £675.00 | |
| Senior infrastructure engineer | £855.00 | |
| Lead infrastructure engineer | £945.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure operations engineer | £675.00 | |
| Senior infrastructure operations engineer | £855.00 | |
| Lead infrastructure operations engineer | £945.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £675.00 | |
| Senior delivery manager | £990.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,260.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LQRA
- ISO/IEC 27001 accreditation date
- Friday 13 March 2015
- What the ISO/IEC 27001 doesn’t cover
- All is covered
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- LRQA
- ISO 9001 accreditation date
- Tuesday 11 August 2009
- What the ISO 9001 doesn’t cover
- N/A All is covered
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- IT Governance Ltd
- PCI DSS accreditation date
- Thursday 6 November 2025
- What the PCI DSS doesn’t cover
- N/A All is covered
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 4fac61c0-0804-4641-bafb-8491a85aefad
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Bd936e65-aa84-4efe-a586-1a80b7409c04
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector.sales@6dg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.