Microsoft Office 365 Services
Vasave Business Solutions a privately-owned Microsoft Silver Partner, established in 2012 with our key focus on the Microsoft Cloud 365, M365, SharePoint and Azure, Software Development and Managed IT Services. Our expert staff we have a dedicated Office 365 and SharePoint team, comprising Solution Architects, Analysts, Developers and Project Managers.
Features
- Real-Time Co-Authoring
- Communicate With Co-Workers
- Power Map in Excel
- Microsoft Planner with Workflows
- Self- Decluttering Smart Inbox
- Resume Reading Feature
- Send Links, Not Files
Benefits
- Flexibility in the cloud
- Remote working
- Collaboration
- Security
- Cost optimisation
- Business continuity
- Improved communications
- Familiar user experience
Pricing
£3 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 3 7 3 5 3 9 5 5 2 8 7 0 8 2
Contact
VASAVE BUSINESS SOLUTIONS LTD
Umeshkumar Tank
Telephone: 07577996400
Email: Umesh@vasave.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Microsoft Dynamics 365 and Bespoke Application Development
- Cloud deployment model
- Public cloud
- Service constraints
- No constraints
- System requirements
- There is proper licence in place.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Yes. 9 to 5 (UK time), 7 days a week tech support by Email and Chat Box in our Company Website.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Technical Account Manager, Pre-sales, After sales, Technical support, Remote and onsite support options price per project
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onboarding is delivered via training, documentation, helpdesk support and continual improvement consultancy. The approach can involve training, which can be delivered to users. End user and technical documentation can be provided to supplement training.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The reporting data can be exported in CSV format, and no data is kept when the contract ends.
- End-of-contract process
- Termination terms will vary depending on the service offered, and will be agreed at the time of service commencement.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile apps offer a more limited feature set than their full desktop counterparts (more on that in a moment), but the look and feel is largely the same. The mobile apps also offer offline access, meaning you can view and edit documents even when you're not connected to the Internet
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AAA
- Description of service interface
- The Microsoft 365 admin center
- Accessibility standards
- None or don’t know
- Description of accessibility
- The Microsoft 365 admin center provides a single web-based interface for support.
- Accessibility testing
- Undisclosed
- API
- Yes
- What users can and can't do using the API
- Please refer https://docs.microsoft.com/en-us/previous-versions/office/office-365-api/
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- A detailed description of how Microsoft isolates individual customer tenancies can be found here https://docs.microsoft.com/en-us/compliance/assurance/assurance-microsoft-365-isolation-controls
Analytics
- Service usage metrics
- Yes
- Metrics types
- As per product description
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Direct to a Microsoft Excel CSV file, XML Data Package or use the SDK or API to develop own export function
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Details of the Office 365 service level agreement can be found here https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
- Approach to resilience
- Details of how Microsoft ensures resiliency in the Office 365 service can be found here https://docs.microsoft.com/en-us/compliance/assurance/assurance-data-resiliency-overview
- Outage reporting
-
Email to client informing of Microsoft outage and estimated repair time.
Via the Microsoft service status portal or Email Alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Username, Password, and 2FA/One-Time Passcode are all required for access. Furthermore, role-based administration can be configured to further limit the management and administrative capabilities.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We have a detailed policy with responsible personnel within the organisation who are maintaining and reporting on governance
- Information security policies and processes
-
We have a detailed policy with responsible personnel within the organisation who are maintaining and reporting on governance.
We adhere to the policies outlined by GDPR in relation to provision of all of our services. Regular checks are made by nominated staff members to ensure policies are followed. Any inconsistencies are reported to those responsible for the systems or staff in question and a follow-up is made to ensure resolution.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our Configuration and Change Management processes (which are also part of our ISO9001 processes) have the primary goal of allowing changes to be made with minimal or no disruption to the services we deliver. The policy's objectives include establishing an uniform procedure for requesting, planning, approving, communicating, executing, and reporting service changes. Standard, routine, emergency, and retrospective change policies are in place, and risk and impact assessments are conducted prior to every change. A technical engineer will assess the adjustments if necessary, and our customers must always approve any changes made.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Operational security processes are confidential.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Operational security processes are confidential.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Operational security processes are confidential
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Please refer to our policy at vasavebusiness.com - Covid-19 recovery
-
Covid-19 recovery
Please refer to our policy at vasavebusiness.com - Tackling economic inequality
-
Tackling economic inequality
Please refer to our policy at vasavebusiness.com - Equal opportunity
-
Equal opportunity
Please refer to our policy at vasavebusiness.com - Wellbeing
-
Wellbeing
Please refer to our policy at vasavebusiness.com
Pricing
- Price
- £3 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Full access to suite of products for up to 30 days