VASAVE BUSINESS SOLUTIONS LTD

Microsoft Office 365 Services

Vasave Business Solutions a privately-owned Microsoft Silver Partner, established in 2012 with our key focus on the Microsoft Cloud 365, M365, SharePoint and Azure, Software Development and Managed IT Services. Our expert staff we have a dedicated Office 365 and SharePoint team, comprising Solution Architects, Analysts, Developers and Project Managers.

Features

  • Real-Time Co-Authoring
  • Communicate With Co-Workers
  • Power Map in Excel
  • Microsoft Planner with Workflows
  • Self- Decluttering Smart Inbox
  • Resume Reading Feature
  • Send Links, Not Files

Benefits

  • Flexibility in the cloud
  • Remote working
  • Collaboration
  • Security
  • Cost optimisation
  • Business continuity
  • Improved communications
  • Familiar user experience

Pricing

£3 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Umesh@vasave.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 3 7 3 5 3 9 5 5 2 8 7 0 8 2

Contact

VASAVE BUSINESS SOLUTIONS LTD Umeshkumar Tank
Telephone: 07577996400
Email: Umesh@vasave.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Dynamics 365 and Bespoke Application Development
Cloud deployment model
Public cloud
Service constraints
No constraints
System requirements
There is proper licence in place.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Yes. 9 to 5 (UK time), 7 days a week tech support by Email and Chat Box in our Company Website.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
No
Onsite support
Yes, at extra cost
Support levels
Technical Account Manager, Pre-sales, After sales, Technical support, Remote and onsite support options price per project
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding is delivered via training, documentation, helpdesk support and continual improvement consultancy. The approach can involve training, which can be delivered to users. End user and technical documentation can be provided to supplement training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The reporting data can be exported in CSV format, and no data is kept when the contract ends.
End-of-contract process
Termination terms will vary depending on the service offered, and will be agreed at the time of service commencement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile apps offer a more limited feature set than their full desktop counterparts (more on that in a moment), but the look and feel is largely the same. The mobile apps also offer offline access, meaning you can view and edit documents even when you're not connected to the Internet
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
The Microsoft 365 admin center
Accessibility standards
None or don’t know
Description of accessibility
The Microsoft 365 admin center provides a single web-based interface for support.
Accessibility testing
Undisclosed
API
Yes
What users can and can't do using the API
Please refer https://docs.microsoft.com/en-us/previous-versions/office/office-365-api/
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
A detailed description of how Microsoft isolates individual customer tenancies can be found here https://docs.microsoft.com/en-us/compliance/assurance/assurance-microsoft-365-isolation-controls

Analytics

Service usage metrics
Yes
Metrics types
As per product description
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Direct to a Microsoft Excel CSV file, XML Data Package or use the SDK or API to develop own export function
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Details of the Office 365 service level agreement can be found here https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
Approach to resilience
Details of how Microsoft ensures resiliency in the Office 365 service can be found here https://docs.microsoft.com/en-us/compliance/assurance/assurance-data-resiliency-overview
Outage reporting
Email to client informing of Microsoft outage and estimated repair time.
Via the Microsoft service status portal or Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Username, Password, and 2FA/One-Time Passcode are all required for access. Furthermore, role-based administration can be configured to further limit the management and administrative capabilities.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a detailed policy with responsible personnel within the organisation who are maintaining and reporting on governance
Information security policies and processes
We have a detailed policy with responsible personnel within the organisation who are maintaining and reporting on governance.
We adhere to the policies outlined by GDPR in relation to provision of all of our services. Regular checks are made by nominated staff members to ensure policies are followed. Any inconsistencies are reported to those responsible for the systems or staff in question and a follow-up is made to ensure resolution.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our Configuration and Change Management processes (which are also part of our ISO9001 processes) have the primary goal of allowing changes to be made with minimal or no disruption to the services we deliver. The policy's objectives include establishing an uniform procedure for requesting, planning, approving, communicating, executing, and reporting service changes. Standard, routine, emergency, and retrospective change policies are in place, and risk and impact assessments are conducted prior to every change. A technical engineer will assess the adjustments if necessary, and our customers must always approve any changes made.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Operational security processes are confidential.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Operational security processes are confidential.
Incident management type
Supplier-defined controls
Incident management approach
Operational security processes are confidential

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Please refer to our policy at vasavebusiness.com
Covid-19 recovery

Covid-19 recovery

Please refer to our policy at vasavebusiness.com
Tackling economic inequality

Tackling economic inequality

Please refer to our policy at vasavebusiness.com
Equal opportunity

Equal opportunity

Please refer to our policy at vasavebusiness.com
Wellbeing

Wellbeing

Please refer to our policy at vasavebusiness.com

Pricing

Price
£3 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to suite of products for up to 30 days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Umesh@vasave.uk. Tell them what format you need. It will help if you say what assistive technology you use.