WELFARE CALL (LAC) LTD

Electronic Personal Education Plan (ePEP)

Fully managed, intuitive, bespoke and secure cloud-based ePEP platform to assist Local Authorities, Virtual Schools and other key stakeholders in improving educational outcomes for vulnerable cohorts. Our ePEP is procured by 60+ Authorities and improves both the quality and quantity of Personal Education Plans for Looked After and Vulnerable Children

Features

• Cloud-based platform allowing secure, accessible and appropriate access 24/7
• Managed support handling setup and maintaining child and stakeholder records
• Quality Assurance models to suit VS requirements
• Integrated Pupil Premium and SMART target management tools
• Role-based user access supported by multi-factor authentication
• Inbuilt reporting suite and dashboards providing data analysis
• Built-in communication - automated notifications and alerts to key stakeholders
• Upload additional supporting documents, audio and video files
• Pre-populated data supports reduced user input, improves accuracy
• Promoting best practice for each cohort through exemplar templates

Benefits

• Virtual Schools achieve greater quality, consistency, efficiency using our system
• Smoother completion and more relevant outcomes through bespoke/tailored templates
• User friendly, intuitive interface meeting accessibility needs
• Timely, effective support for end users through a dedicated helpdesk
• Make informed decisions by analysing trends via comprehensive reporting suite
• Reduce administrative burden through our fully managed service
• Secure, accessible and appropriate access 24/7 through cloud-based platform
• Maps ROI effectively using Pupil Premium funding data.
• Case management - see all you children in one space
• Ensures the child’s voice is included in every plan.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@welfarecall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

637374749997980

Contact

Katie Burnham
01226 716333
bidmanagement@welfarecall.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The ePEP service can be standalone but also directly links into the attendance, attainment, safeguarding and consultancy service by prepopulating the relevant fields/forms within the PEP with the collected attendance/attainment data. It also links directly with the Analytics service by feeding the ePEP data into live dashboards and reports.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None - We conduct all updates and maintenance activities outside of core business hours to minimize disruptions. With our commitment to reliability, we guarantee a 99.9% uptime for our services, ensuring uninterrupted access for our clients.
• System requirements:
  • Internet access
  • Connection through a current supported internet browser
  • Individual corporate email address

User support

• Email or online ticketing support: Yes
• Support response times: Our dedicated Customer Service Helpdesk is here to support customers and their users. We respond to all written communication—including emails and secure messaging through our platform—within 1 hour during our helpdesk hours of 08:30 – 17:00.; ; All calls are answered immediately on the first attempt, and our helpdesk is fully equipped to resolve issues on the first call whenever possible. We are committed to providing timely, efficient, and helpful assistance to ensure a seamless experience for all.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Welfare Call provides all its clients with the same high-quality support and aftercare. Each client we work with will be allocated a dedicated account manager who will act as the central point of contact for first line support and specialist advice. Wherever possible an account manager will remain with a client for the duration of the contract ensuring a familiar and trusted contact with an in-depth knowledge of a client’s requirements. As a minimum account managers will hold review meetings with clients every 4 months (termly) to ensure the service/software is fulfilling the requirements of the client.; ; Additionally, our Service Desk Agents are also available and contactable during our standard Business Hours. Agents are trained to assist with all technical and support queries and remain in contact with the client until the query has been resolved.; ; Welfare Call provides several different support methods including; support helpdesk, online remote training, user documentation, training videos, webinars, phone support etc.; ; As a hosted provision our technical team take full responsibility for the configuration, maintenance, updates and support of the cloud service for the duration of the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Welfare Call request a face to face ‘kick-off’ meeting with the client in the first week following contract commencement. The meeting normally covers:; ; • Walk through of the implementation plan; • Data/Information we require from the Authority; • Data migration/import structure requirements; • Discussion around proposed ePEP templates; • Demonstration of the service in full; ; Our implementation process for new clients is relatively straightforward as:; ; • Our robust plan is underpinned by a comprehensive methodology and principles that is tried and tested with over 60 local authorities who have already procured the service; • No local installation of software is required; • Our system is intuitive and easy to use, so user training is straightforward; ; Onsite training, online training, user documentation, training videos, webinars, user workbooks are included in the implementation process as well as access to a dedicated ePEP product specialist support team. Primary contacts are taken through the bespoke design of the ePEP forms and features. This can form a pilot stage of the process if required. Existing form designs can be reviewed to support the client's design decisions. Once finalised and signed off account details are distributed to additional client agents.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients are able to access and download their data throughout the contract. Alternatively data can be provided to the client at the end of the contract by encrypted data transfer on request or as part of the planned Exit Plan. Clients are supported through the process of exporting any required data from the system
• End-of-contract process: Contract exit options form part of the contract definition and are discussed with the client both at the start and end of the contract to ensure that all statutory obligations, valid at the time, can be accounted for. On official request by the client we will hard delete all data and ensure this is destroyed in line with GDPR guidelines and regulations.; ; Depending on the level of additional work required (and the timescales associated with these requirements) there may be additional charges applied to cover any technical involvement or additional I.T development.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None - Welfare Calls platform has been designed and developed to fit mobile devices and smart devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Welfare Call offers every client a dedicated customer portal, hosted in the cloud, providing comprehensive account management capabilities. Within this portal, users can conveniently manage their account details, update their two-factor authentication method, modify security questions, review access logs, and utilize the integrated secure messaging service for various purposes such as requesting support, submitting data updates, or accessing help materials.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our interface is tested against the Web Content Accessibility Guidelines (WCAG) 2.1 standards, with a particular focus on Level AA success criteria. We conduct testing using assistive technologies commonly used by individuals with visual impairments, including screen readers, high-contrast and reversed-colour modes, and grey-scale displays, to ensure content remains perceivable and operable across different visual settings.; ; Accessibility is embedded into our development lifecycle through the use of automated and manual testing tools that identify potential WCAG compliance issues at the code production stage, allowing issues to be addressed proactively.; ; In addition, we provide alpha and beta testing environments that are reviewed internally by our development team and validated by a select group of clients. Feedback from these testing phases is used to verify real-world usability and conformance with WCAG requirements. We also welcome participation from users of assistive technologies in our testing programmes and encourage interested parties to contact us directly for further details.
• API: Yes
• What users can and can't do using the API: The service provides an API that allows customers to securely access their own data. This supports integration with existing organisational systems. The API is intended for customers who need flexibility beyond standard, on-screen reporting.; ; Alongside the API, our service includes a built-in reporting suite and analytics service designed to meet day-to-day operational and management needs. These services present data in a clear and consistent way, using visualisations that reflect common customer requirements, without the need for technical expertise.; ; Our API and reporting/analytics functionality are designed to complement each other. Reports and analytics provide quick insight and reduce the need for manual data handling, while the API enables customers to reuse the same underlying data.; ; Where customers have specific requirements, we work with them during onboarding and implementation to ensure the API is used effectively within their environment, including providing documentation and support.; ; By offering both API access and built-in reporting, the service supports a wide range of use cases while ensuring customers retain control and visibility over their data.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Welfare Call’s provides extensive customisation options via its ePEP service. End users can completely customise their ePEP templates to meet the Local Authority’s specific requirements e.g. add additional sections/forms, change questions, modify lookup tables and drop-down menus, dictate what attainment model they want to embed and what SMART target framework they wish to adopt.; Additionally, pre-approved client users have the ability to customise certain aspects of the system/service as follows:; • Determine which quality assurance model they wish to use QA PEPs; • Age restrict certain forms and fields within the PEP so the templates are age appropriate; • Determine which end user is responsible for the completion of each question within the PEP e.g. designated teacher, social worker etc; • Dictate which fields are mandatory within the PEP template i.e. the PEP cannot be completed without those fields being completed; • Dictate which information/data gets transferred from one PEP to the next e.g. SMART targets to review; • Run bespoke reports, on demand, using real time filters to ensure that only the relevant data that the client requires is exported; • Personalised/bespoke analytics ‘Dashboards’ to draw the client’s data together

Scaling

• Independence of resources: We monitor the performance of our dedicated servers multiple times every hour including measuring redundancy, load balancing and bandwidth which are automatically scalable on demand. This ensures that we have a service that is available to clients 24/7 that can meet any demand. Additionally we also monitor page load times and report generation times against a pre-set baseline to ensure we maintain the same levels of accessibility all year round.; ; The service benefits from a denial of service mitigation process to minimise the effects of one user's actions on other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Examples of service metrics which Welfare Call provide include but are not limited to: uptime statistics, system usage and performance, user login audit trail and data access audit.; ; Additional bespoke reports of service metrics are available on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Authorised client users have the facility to export data relating to the vulnerable cohorts we provide ePEP's for. This is achieved via the Welfare Call web portal which clients can access 24/7 during the contract duration. Filters can be applied to any of the reports contained within the reporting suite and exported in a variety of different formats e.g. xlsx, xml, csv, pdf, docx
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • JPEG
  • XLSX
  • DOCX
  • PNG
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Secure, encrypted email (via Egress and Welfare Call's secure messaging system) is used every time confidential or personally identifiable information is exchanged.; ; Users of out of date or unsupported browsers are blocked from accessing the system to prevent potentially insecure transfer of data.; ; Data will only be sent to recognised, authorised and registered email addresses.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our data centres boast a 3-minute response time from their technical team responding to service outages 24/7/365 and guarantee 100% uptime on their network connectivity. This allows us to achieve very high rates of availability reflected in the uptime reports. Uptime is monitored from multiple locations, at the data centre, an independent 3rd party and our own internal team. Metrics measure performance, availability and system capacity 24/7/365 allowing proactive planning of service platform resources. Contracts are agreed taking into account client agent access times which typically extend well beyond the working day. Service affecting maintenance is scheduled for the early hours of the morning to minimise disruption from planned work. Service affecting issues in core business hours are prioritised and addressed immediately.; ; The service is penetration tested monthly allowing us to respond quickly to any emerging vulnerabilities affecting uptime.; ; The service minimises downtime due to malicious activity by using a network of load balanced Web Application Firewalls to protect it from common and emerging threats.
• Approach to resilience: The service is run on a virtual platform making it independent of the underlying hardware. The virtual platform service is hosted in a tier 4 data centre and is configured for high availability with N+1 redundancy at all levels: dual redundant internet connections, dual load balanced firewall with DDOS mitigation service, dual power feeds with dual UPS and backup generators, redundant disk storage arrays in mirrored storage arrays and virtual compute provision. The service is resilient to failure of any component without interruption. The service configuration is replicated in a separate, geographically remote data centre with live data updates keeping the services synchronised. Backups are also taken hourly with daily backups stored at the other data centre and secure offline backups created and managed by Welfare Call.; ; The service also uses a network of load balanced Web Application Firewalls to protect it from malicious actions and emerging threats. The private networks the services run on are protected by dual load balanced firewalls with DDOS mitigation service and individual servers each have their own firewall locking down services and can only permit access from known sources. Our networks have NIDS/IDS services monitoring network traffic and actively blocking anything identified as malicious.
• Outage reporting: Performance and service availability are monitored in the data centre, internally and using independent 3rd parties. Data centre technicians respond to service outages or performance issues 24/7/365. If performance, capacity or response times exceed thresholds or if the service is unavailable key senior staff are automatically notified and the event is logged. The incident response team use documented, tested procedures following NCSC guidelines. The team is also responsible for communication with clients and stakeholders ensuring that everyone is informed.; ; Where outages are planned, application banners notify users in advance, detailing services impacted and the expected times and duration of the interruption. Banners are displayed for at least a week before the outage where possible.; ; Clients can view progress notifications for current outages on the website which runs on a separate platform in a separate location to maintain independence. Additionally we also notify clients of potential outages in our half termly newsletters. Dashboards are also available for clients to view current and historical availability.; ; Scheduled service upgrades are planned regularly and executed out of hours, usually between 2am and 4am when records show fewest users on the system, to minimise the necessity for downtime during office hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: We use a multi factor authentication process. Clients can make this mandatory for all agents with access to their data. Options include one time partial password, partial secret phrase, and one time code using an Authenticator App
• Access restrictions in management interfaces and support channels: Welfare Call has implemented four levels of access restrictions:; 1. User Types: limiting the basic user’s interface and access rights e.g. read/write rights; 2. Client: limiting what services are available to the user e.g. attendance monitoring, ePEP, Analytics; 3. Individual Permissions: ability to limit/restrict a specific user to specific elements of a service; 4. Master Client: settings limiting the client options
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: As Welfare Call provides a 'managed service' whereby we take the onus on the management of the system on behalf of the client, system administration and management access is restricted to Welfare Call employees alone. Administration activities by our staff are secured by username, password and 2 factor authentication (as mandatory).; System administration is controlled by username and password and Public Key Authentication over a secure link that is over an encrypted VPN

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: Cyber Essentials Plus accredited and we abide by the 14 Cloud Security Principles as set by the NCSC.
• Information security policies and processes: Our services are hosted on Amazon Web Services (AWS), which is certified to ISO/IEC 27001. We operate under AWS’s shared responsibility model, where AWS is responsible for the security of the cloud infrastructure, and Welfare Call is responsible for security within the cloud, including application security, access controls, data protection, and monitoring. We are also Cyber Essentials Plus accredited, providing independent assurance that key technical controls are in place to protect against common cyber threats.; ; We maintain security policies, processes, and procedures that align with the security standards of our data centres and are consistent with ISO/IEC 27001 principles. These policies are reviewed and updated regularly to reflect emerging threats, evolving security risks, and changes in legislation.; ; We maintain a comprehensive risk register to identify, assess, and manage risks that may impact our organisation and our clients. Identified risks, internal or external, are formally reviewed at senior management meetings involving our Data Protection Officer, Compliance Manager, Head of IT Development, and Head of IT Networks.; ; All new policies and amendments to existing policies are developed in line with ISO 27001 and relevant legislation, including the Data Protection Act 2018, Computer Misuse Act 1990, and Freedom of Information Act 2000.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Following ITIL guidelines and the ISO 27001 framework, a ticket is logged for every change request to record all actions and decisions taken. A timestamped repository of code changes is maintained, associated with each developer. Code is automatically checked before submission and changes are reviewed by a senior developer. Development is carried out in a secure, local environment and undergoes security and usability testing prior to being made live. A secure code framework is used for new developments ensuring features/functionality automatically benefit from pre-tested security. NCSC, NIST and other guidelines are referenced to ensure configuration changes follow best practice standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Code is developed within a secure framework. 3rd party CREST approved annual penetration test is carried out with monthly updates. Annual Cyber Essentials Plus assessment is completed.; A subscription to the National Vulnerabilities Database creates actionable tickets for developers to check potential risks.; Automated software update checkers alert technicians to security updates. NIDS and HIDS solutions use machine learning to detect and block identify issues.; Continual development and deployment practices allow a quick response to any issue found. Infrastructure patches/updates are applied within 14 days. Security issues can be actioned in less than an hour.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: High availability web application firewalls block malicious attempts to access or compromise the service. The service network is protected by redundant firewalls with DDOS mitigation. Network and Host Intrusion Detection services report issues found.; ; All workstations and servers have Anti-Virus software installed with on access scanning.; ; Identified issues are proactively managed by the incident team to remedy any issues soon as possible. A full incident review is created to record the incident and any remedial action taken to prevent recurrence.; ; Risk assessments are carried out periodically and recorded in the risk register. Policies and procedures are updated accordingly.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are triaged by the incident response team, verified and processed according to their severity.; ; Processes for common events are defined in our standard operating procedures with business continuity plans maintained for different scenarios. For less frequent events there are set guidelines to follow to allow the incident to be managed effectively.; ; Users can report incidents via phone, email or secure messaging. All staff undergo cybersecurity training to help identify potential incidents.; ; Automatic monitoring services send alerts of incidents to senior staff. Incident reports affecting client services are provided by secure email to nominated contacts agreed with the client.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial with test data is available. Using a demo login, you can explore all features of the service. The trial lasts one month, with possible extensions upon request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Be881d9d-444f-4e46-8684-1806cca5671e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ca1c458e-b9f1-4a4c-b889-6ffa4b249040
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@welfarecall.com. Tell them what format you need. It will help if you say what assistive technology you use.