HART SQUARE CONSULTING LIMITED

Requirements Gathering Process

Independent of any technology or provider, whether that’s CRM, CMS, email marketing, finance or learning management. We identify and document current and future requirements in each business area, consolidate the requirements across all business areas and get approval and sign off on the formal requirements document from all business teams.

Features

• Alignment on key priorities for requirements
• A document for each business area
• Non-functional requirements such as security, performance and documentation
• Documented requirements for integration between various systems
• Documented systems currently used and for what purpose
• Covers CRM, CMS, LMS, website, finance, fundraising and grant management

Benefits

• Validation and feedback on the documented content
• Requirements prioritisation from contributing business areas
• Clear articulation of the needs of the organisation

£850.00 to £1,000.00 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at JoyceH@hartsquare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

637613974269527

Contact

Joyce Harmon
+44 (0) 203 468 8767
JoyceH@hartsquare.co.uk

Planning

• Planning service: Yes
• How the planning service works: Hart Square provide independent planning services to ensure that your project delivers the desired outcome. From Discovery through to Implementation support, data migration and integration, to user testing and training, Hart Square provides a 360-degree view through all stages of the implementation. We believe that our experience and expertise in these fields can protect your investment and guide your teams through a planned transition until it is part of business as usual.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Taking a holistic view of your organisation, challenges and aspirations, and armed with a completely independent view of the technology offerings available, we help our clients embrace the digital age and build flexible, adaptive foundations for the years ahead. When done correctly a cloud strategy can assist organisations in transforming their business, allowing them to be more flexible and collaborative. We give you an actionable – and realistic – roadmap so that you can deliver your cloud project successfully, whilst sustaining business as usual. Once a cloud strategy has been developed and signed off, we work with clients to define the migration plan and roadmap for the entirety of the project including a resourcing plan for successful implementation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a layered approach to Quality Assurance, depending on the project and the other parties involved. From a Project Management and Implementation Support perspective, we ensure Project Sponsors are there to check and validate decision making, governance and process. With specific respect to testing, we provide an optional testing service to augment the client and technology partner services where required.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Hart Square provide support in the development and management of a cloud strategy to transition to the cloud maximising their resources and budgets. With our experience of helping hundreds of our non-profit clients address these issues, we’re ideally placed to understand your strategic objectives and formulate plans for how technology can best enable you to achieve them whilst being independent of any technology supplier or system. We do not provide any ongoing cloud management and support services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support, Monday - Friday, 9am - 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can communicate with us via a manned chat agent accessible on our website. Users cannot upload images or files.
• Web chat accessibility testing: None.
• Support levels: Each client/organisation will have a dedicated team made up of a Lead Consultant, Account Manager and Project Sponsor.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Equal opportunity; ; Hart Square are committed to promoting equal opportunities in employment. Employees and any job applicants will receive equal; treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief,; sex or sexual orientation (Protected Characteristics). The equal opportunities policy is available on request.

  Wellbeing

  Hart Square take the wellbeing of all employees very seriously and have put in place trained Mental Health First Aiders and wellbeing benefits in the form of an Employee Assistance Programme (EAP). Further information can be provided on request.

Pricing

• Price: £850.00 to £1,000.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at JoyceH@hartsquare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.